Format:
1 online resource (243 pages)
Edition:
1st ed.
ISBN:
9789264010727
Content:
This review is the first study that undertakes an in-depth analysis of e-government in Mexico from a whole-of-government perspective. Mexico completed the initial phase of setting up and delivering e-government services successfully, but the continuing public demands to improve government have made the country realise the importance of refocusing the strategy to find a way of making e-government improve the overall quality of government. This report analyses and assesses these challenges and provides a set of proposals for action to deal with the most actual and pressing questions of e-government in Mexico. It systematically looks at the structure and context for e-government, the case for e-government, external barriers to e-government, planning and leadership, organisational change, collaboration fostered by e-government, making government more customer-focused through e-government, and monitoring and evaluation. This book includes case studies, a statistical annex, and a bibliography.
Content:
Intro -- Foreword -- Table of Contents -- Assessment and Proposals for Action -- Chapter 1. E-Government Structure and Context -- 1.1. Introduction -- 1.2. E-Government context -- Mexico in figures -- Figure 1.1. OECD: Total government expenditure as a percentage of GDP (2002) -- Mexico's political system -- Recent developments -- The Good Government Agenda -- Box 1.1. The Good Government Agenda -- E-government in Mexico: Background -- Key point 1.1. E-Government and the Good Government Agenda -- Figure 1.2. E-Government in Mexico: timeline -- Setting up the e-government regulatory framework -- Key point 1.2. Regulatory framework for e-government -- 1.3. E-government structure -- Guidance -- Figure 1.3. E-Government in Mexico: Key players -- E-government co-ordination -- Networking and best practice exchange -- Information society policy -- Box 1.2. E-Mexico and Information Society Policy -- Expert advice -- E-government implementation at the agency level -- Notes -- Chapter 2. The Case for E-Government -- 2.1. Introduction -- 2.2. E-government drivers in Mexico -- Figure 2.1. The greatest drivers for e-government in Mexican organisations -- 2.3. The Good Government Agenda - a top down approach -- Box 2.1. The case for e-government in Mexico according to the Good Government Agenda -- 2.4. Individual drive from within organisations -- Figure 2.2. Government organisations' internal objectives for implementing e-government -- Trust in government -- Key point 2.1. The importance of transparency and accountability in e-government -- Key point 2.2. Citizen engagement: the need to go beyond the digitalisation of traditional advocacy tools -- Efficiency gains -- Key point 2.3. Budget constraints and efficiency gains -- Box 2.2. International drivers for e-government in Mexico -- Chapter 3. External Barriers to E-Government -- 3.1. Introduction.
Note:
Description based on publisher supplied metadata and other sources
Additional Edition:
ISBN 9789264010710
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9789264010710
Language:
English
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