UID:
kobvindex_HPB756237567
Umfang:
1 online resource
Ausgabe:
Ed. 2003.
ISBN:
9789264101197
,
9264101195
Serie:
OECD e-government studies
Inhalt:
E-Government is more about government than about "e". The rise of the information society has led to major changes in citizen expectations and organisational structures, cultures and working processes. Governments are following suit and adopting information society tools and working practices to remain responsive to citizen needs. The impact of e-government at the broadest level is simply better government by enabling better policy outcomes, higher quality services, greater engagement with citizens and by improving other key outputs. Governments and public administrations will, and should, con.
Anmerkung:
Foreword; Acknowledgements; Table of Contents; Executive Summary; Introduction; E-government is more about government than about "e"; The case for E-government; E-government improves efficiency; E-government improves services; E-government helps achieve specific policy outcomes ... ; ... and can contribute to economic policy objectives; E-government can be a major contributor to reform; E-government can help build trust between governments and citizens; External barriers to e-government; Legislative and regulatory barriers can impede the uptake of e-government.
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Budgetary frameworks can restrict e-government initiativesGovernments need to prepare for technological change; The digital divide impedes the benefits of e-government; Implementing e-government; E-government challenges existing ways of working; E-government requires leadership; Seamless government services will draw agencies closer together; Managers need e-government skills; E-government involves public-private partnerships; Implementing e-government can be risky, expensive and difficult; Monitoring and evaluation are essential to effective e-government; Conclusions and future challenges.
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Governments are under pressure ... but must continue the e-government enabled reform process; GUIDING PRINCIPLES FOR SUCCESSFUL E-GOVERNMENT; Chapter 1. Objectives, Scope and Context; 1.1. Introduction; 1.2. Definitions; OECD Definition of E-Government; 1.3. Objectives; 1.4. Methodology; Chapter 2. The Case for E-Government; 2.1. E-government and efficiency; Box 1. Italy: Transforming the relationship with business suppliers to government; Box 2. Improved efficiency in statistical offices; Box 3. The Nordic "Green Corridor" -- international data sharing for increased efficiency.
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Box 4. Germany: Online services and the Federal Education Assistance Act (BAFög)2.2. E-government improves service quality; Box 5. Canada: Guide for the Service Improvement Initiative; Box 6. Mexico: Customer-focused portals; 2.3. E-government increases policy effectiveness; Box 7. Denmark: User benefits expected from health portal; 2.4. E-government contributes to economic policy objectives; Box 8. Spain: The tourism portal: a market place for tourist products and services; 2.5. E-government can help forward the public reform agenda.
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Box 9. Switzerland: "Live+" -- Internet transmission of parliamentary debatesBox 10. United Kingdom: Engaging the citizen in a "new" government -- The Scottish Parliament; 2.6. Citizen engagement and trust; Box 11. Korea: Improving transparency by building an electronic procurement system; Box 12. Mexico: Preventing corruption in procurement; Chapter 3. External Barriers to E-Government; 3.1. Legislative and regulatory barriers; Recognition of e-government processes; Complexity of requirements; Box 13. Digital Signatures in OECD Countries; Collaboration frameworks; Privacy and security.
Weitere Ausg.:
Print version: Development, Organisation for Economic Co-operation and. E-Government Imperative. Washington DC : Organisation for Economic Co-operation and Development, ©2003 ISBN 9789264101173
Sprache:
Englisch
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