Format:
1 online resource (566 pages)
Edition:
1st ed.
ISBN:
9780415889896
,
9780203190661
Content:
Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises
Note:
Front Cover -- Case Studies in Crisis Communication -- Copyright Page -- Contents -- List of illustrations -- Notes on contributors -- Foreword -- Preface -- Acknowledgments -- Part I -- Theoretical Approaches to and Sociocultural Perspectives in Crisis Communication: Cornelius B. Pratt -- Part II -- The Phases of Crisis Communication: Amiso M. George -- Part III: Case Studies -- 1. Africa -- Egypt: Social Media Stoke a Political Revolution in Egypt: Olugbenga C. Ayeni -- Kenya: Wooing Tourists Back after a Civil Strife: The Kenyan Example: Bitrus pages Gwamna -- Nigeria: Crisis in Nigeria's Banking and Financial Industry: Government Actions Reassure Skittish, Jittery Publics: Wole Adamolekun, Kunle Ogedengbe, and Cornelius B. Pratt -- South Africa: Hotspot: South Durban Basin, South Africa-The Engen Oil Refinery Explosion: J. Chris Skinner -- 2. Asia -- China: China's Sanlu's Infant Formula Proves Fatal: Weidan Cao -- China and France: Olympic Torch Protests in France, Reactions in China: Carrefour Learns about International: Crises: W. Timothy Coombs -- India: Corporate Fraud in India: Satyam in the Spotlight: Monika Vij -- Japan (Disaster): A Triple Disaster in One Fell Swoop: Rethinking Crisis Communication in Japan after March 11: Isaac A. Blankson, Sorin Nastasia, and Min Liu -- Japan (Toyota): Delays, Denials, Recalls, and Apologies: Fixing the Dent in Toyota's Image: Amiso M. George -- Thailand: Bringing the Government Down": Managing Thailand's Political Crisis: Cornelius B. Pratt and Ronald Lee Carr -- 3. Australia -- Victoria Burning: Confronting the 2009 Catastrophic Bushfires in Australia: Christopher Galloway and Kwamena Kwansah-Aidoo -- 4. Europe -- England: "Climategate": UK Climate Researchers' E-mails Cast Doubton Scientific Support for Global Warming: Doug A.Newsom
,
Euro Zone: Eurovision 2010: A Security Breach Endangers Europe's Largest TV Show: Alfonso González-Herrero -- France: An Exceptional Fraud at Société Générale: Thierry Libaert -- Germany: The Love Parade in Duisburg: Lessons from a Tragic Blame: Andreas Schwarz -- Russia: Turnaround in Russia: Crisis Communication Campaign During the 2008 War in South Ossetia: Alexander G.Nikolaev -- 5. The Middle East -- Iran: "Iran's Twitter Revolution" from a Publics Relations Standpoint: Chiara Valentini and Dean Kruckeberg -- Lebanon: Risk Perception and Change Management: Strategic Efforts to Restore Lebanon's Tourism Sector: Ali M. Kanso, Joseph Ajami, and Abdul Karim Sinno -- 6. North America -- Mexico: Rosarito Beach: Mediated Reality and the Rebranding of a Mexican Border City: Robert Brown -- USA: No Walruses in the Gulf: BP's Need for Effective Issues Management: Ashli Quesinberry Stokes -- 7. South America -- Chile: The 2010 Chilean Mining Accident: The Triumph of Transparency and Calm Leadership: Emmanuel C. Alozie -- Colombia: "Nothing Will Be The Same -- Everything Will Be Better": Floods in Colombia's Atlántico State: Jaime S. Gómez and Soledad Leal -- 8. Tying it all Together: Social Media and Revolution -- Crisis and Kairos: Social Media Activists Exploit Timing to Support Anti-government Protests: Jacqueline Lambiase -- Index
Additional Edition:
Print version George, Amiso M. Case Studies in Crisis Communication Florence : Taylor & Francis Group,c2012 ISBN 9780415889896
Language:
English
Keywords:
Electronic books
URL:
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