Format:
1 online resource (401 pages)
Edition:
2nd ed.
ISBN:
9780415892285
,
9780203222133
Series Statement:
Routledge Communication Series
Content:
The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Author Otto Lerbinger helps readers understand the ways of thinking required for successful crisis management in today's world
Note:
Cover -- The Crisis Manager -- copyright -- Contents -- Preface to the Second Edition -- PART I: Preparing for an Era of Crises -- The Connection Between Risk and Crisis Management -- 1. Understanding Crises -- Proliferation and Severity of Crises -- Recognizing a Crisis -- Characteristics of a Crisis-How Managers Are Affected -- Crisis as Opportunity -- The Inevitable Involvement of the Media -- Potential for Public Exposure of Crises Grows -- Classifying a Crisis -- Conclusions -- Appendix to Chapter 1: Guidelines for Analyzing Crises -- 2. Risk Management: Preparing for the Worst -- The State of Crisis Preparedness -- Examples of Crisis Preparedness -- Surveys on State of Crisis Preparedness -- Components of Crisis Preparedness -- Essentials of a Contingency Plan -- Keep a Log-and Learn from Failures -- Conclusions -- 3. Crisis Communication -- The Media Can Damage Reputations -- Crises of Communication Failure -- Essentials of Crisis Communication -- Guidelines for Crisis Communication -- Conclusions -- 4. Image Restoration Strategies in Crisis Communication -- Defensive and Accommodative Strategies -- The Art of Apology -- Analyzing Crisis Types-Marcus and Goodman Study -- Two Illustrative Cases: Firestone/Ford and Archbishop Cardinal Bernard Law -- Conclusions -- PART II: Crises of the Physical Environment -- Similarities and Differences -- Coping with Risk -- 5. Natural Crises -- Major Natural Disasters -- Hazard Management Strategies -- Overview of FEMA's Emergency Management Strategies -- Mitigation: Reinforce the Physical Infrastructure -- Preparedness -- Quick Response-Activate Contingency Plans -- Relief and Recovery Efforts -- Conclusions -- Appendix to Chapter 5: Major Issues in Relief Efforts -- 6. Biological Crises -- Characteristics of Biological Diseases -- Major Cases of Biological Crises
,
Strategies for Dealing with Biological Crises -- Conclusions -- 7. Technological Crises -- The Rapid Pace of Growth of Technology -- Relevance of Risk Analysis -- Three Recent Technological Crises -- Hazard Management Strategies for Managing Technological Crises -- The Future for Dangerous Technologies -- Conclusions -- Appendix to Chapter 7: Nanotechnology -- PART III: Crises of the Human Climate -- Application of Issues Management -- 8. Confrontation Crises -- The Dynamics of Confrontations -- Case Studies -- Managing Confrontation Crises -- Conclusions -- 9. Crises of Malevolence -- Terrorism -- Varieties of Malevolent Acts -- Strategies for Countering Acts of Malevolence -- Conclusions -- PART IV: Crises of Management Failure -- Damaged Relationships -- Central Role of Ethics -- Measuring Degree of Success -- 10. Crises of Mismanagement -- Cases of Mismanagement -- Strategies for Responding to Crises of Mismanagement -- Conclusions -- 11. Crises of Skewed Management Values -- Cases of Skewed Values -- Strategies for Managing Crises of Skewed Values -- Conclusions -- 12. Crises of Deception -- Cases of Management Deception -- Response Strategies to Crises of Management Failure -- Conclusions -- Appendix to Chapter 12: Risk as Seen by Behavioral Economics -- 13. Crises of Management Misconduct -- Major Cases of Misconduct -- Strategies for Handling Management Misconduct -- Conclusions -- PART V: Conclusions -- 14. Learning from Crises -- Lessons Learned from Crises -- Organizational Renewal in the Aftermath of a Crisis -- Don't Waste a Crisis! -- Notes -- Index
Additional Edition:
Print version Lerbinger, Otto The Crisis Manager Oxford : Taylor & Francis Group,c2011 ISBN 9780415892285
Language:
English
Keywords:
Electronic books
URL:
FULL
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