Format:
Online-Ressource (ix, 67 p)
,
ill
ISBN:
1280102152
,
9781280102158
Content:
Intro -- Contents -- Preface -- Acknowledgments -- Abbreviations -- 1 Introduction -- Service Delivery Progress -- Latin American Political and Institutional Context -- Notes -- 2 Service Delivery and Social Outcomes: A Story of Successes and Failures -- Progress in Basic Service Coverage -- Service Quality -- Social Outcomes -- Notes -- 3 LAC Service Delivery: Assessing Two Decades of Change -- Reforming the Compact -- Enhancing Client Power -- Enhancing State Accountability to Citizens -- Notes -- 4 Conclusions -- Routes to Better Service Delivery -- The Centrality of the "Fitting Process" -- References -- Boxes -- 1.1 A Glossary of Terms for a Service Delivery Accountability Framework -- 3.1 Macro vs. Sectoral Reforms -- 3.2 Public Financial Management Reform in Guatemala -- 3.3 Haiti: Public Service Delivery in a Failed State -- 3.4 Lack of Civil Service Reform as a Health Reform Bottleneck -- 3.5 Executive Agencies in Jamaica -- 3.6 Higher Education Competition: Chile's Reforms in the 1980s -- 3.7 User Fees -- 3.8 The Role of Community Participation and Cultural Adaptation in Service Delivery -- 3.9 Does Democracy Lead to More Social Spending? -- 3.10 ¿Cómo Vamos? Report Cards, Scorecards, and Citizen Monitoring of Service Quality -- 3.11 Opening Up to Social Accountability: Peru, 2001-04 -- 4.1 Lessons for Donors and International Organizations -- 4.2 The Role of Evaluation -- Figures -- 1.1 A Stylized Presentation of Accountability Relationships -- 2.1 Secondary Education Coverage for Various LAC Countries, 1970 and 1999 -- 2.2 Evolution of Water and Electricity Access in Selected Latin American Countries, by Income Decile, 1986-96 -- 2.3 School Enrollment for Children 6-12 Years Old: Relative Gaps between Income Groups -- 2.4 Tertiary Education Enrollment Differences in Selected Countries.
Note:
Includes bibliographical references (p. 63-67)
,
""Contents""; ""Preface""; ""Acknowledgments""; ""Abbreviations""; ""1 Introduction""; ""Service Delivery Progress""; ""Latin American Political and Institutional Context""; ""Notes""; ""2 Service Delivery and Social Outcomes: A Story of Successes and Failures""; ""Progress in Basic Service Coverage""; ""Service Quality""; ""Social Outcomes""; ""Notes""; ""3 LAC Service Delivery: Assessing Two Decades of Change""; ""Reforming the Compact""; ""Enhancing Client Power""; ""Enhancing State Accountability to Citizens""; ""Notes""; ""4 Conclusions""; ""Routes to Better Service Delivery""
,
""The Centrality of the “Fitting Process�""""References""; ""Boxes""; ""1.1 A Glossary of Terms for a Service Delivery Accountability Framework""; ""3.1 Macro vs. Sectoral Reforms""; ""3.2 Public Financial Management Reform in Guatemala""; ""3.3 Haiti: Public Service Delivery in a Failed State""; ""3.4 Lack of Civil Service Reform as a Health Reform Bottleneck""; ""3.5 Executive Agencies in Jamaica""; ""3.6 Higher Education Competition: Chile�s Reforms in the 1980s""; ""3.7 User Fees""; ""3.8 The Role of Community Participation and Cultural Adaptation in Service Delivery""
,
""3.9 Does Democracy Lead to More Social Spending?""""3.10 ¿Cómo Vamos? Report Cards, Scorecards, and Citizen Monitoring of Service Quality""; ""3.11 Opening Up to Social Accountability: Peru, 2001�04""; ""4.1 Lessons for Donors and International Organizations""; ""4.2 The Role of Evaluation""; ""Figures""; ""1.1 A Stylized Presentation of Accountability Relationships""; ""2.1 Secondary Education Coverage for Various LAC Countries, 1970 and 1999""; ""2.2 Evolution of Water and Electricity Access in Selected Latin American Countries, by Income Decile, 1986�96""
,
""2.3 School Enrollment for Children 6�12 Years Old: Relative Gaps between Income Groups""""2.4 Tertiary Education Enrollment Differences in Selected Countries""; ""2.5 Percentage of Students Reaching Expected Levels, by Region and Language""; ""2.6 Key Social Outcomes: Deviations from Expected Values Given Income""; ""2.7 Inequality in Social Outcomes (Health): Bolivia, 1997, Peru and Nicaragua, 2000""; ""3.1 Accountability Mechanisms in Presidential Democratic Systems""; ""4.1 A Network of Influence and Accountability Mechanisms""; ""Table""
,
""4.1 Fitting Approaches to Country Conditions""
Additional Edition:
ISBN 1280102071
Additional Edition:
ISBN 9780821360897
Additional Edition:
Print version Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform
Language:
English
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