Umfang:
1 online resource (64 pages)
ISBN:
9780821363812
,
0821363808
Inhalt:
Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.
Inhalt:
Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Institutional Requirements for Effective Consumer Participation -- Regulatory Independence -- Consumer Representation -- 3. Performing Regulatory Functions vis-à-vis Consumers -- Informing Consumers -- Disclosing Information -- Raising Consumer Awareness -- Resolving Consumer Complaints -- Soliciting Consumer Input -- 4. Contracting Out Regulatory Functions vis-à-vis Consumers -- Informing Consumers -- Resolving Consumer Complaints -- Soliciting Consumer Input -- 5. Involving the Poor in the Regulatory Process -- Pro-poor Awareness Campaigns -- Partnership Arrangements -- 6. Conclusions -- Appendixes -- A. Sample Description -- B. Survey -- References -- List of Figures -- 2.1. Options for Consumer Representation in the EAP Region -- 3.1. Measures to Enhance Transparency -- 3.2. Channels of Communications with Consumers -- 3.3. Resolving Consumer Complaints-The Role of the Regulator -- 3.4. Consumer Input to the Regulatory Process -- 3.5. Mechanisms to Solicit Consumer Input -- 4.1. Effectiveness of Intermediaries in Raising Consumer Awareness -- 4.2. First Port of Call for Handling Consumer Complaints -- 5.1. Pro-poor Regulatory Framework -- List of Tables -- 2.1. Mechanisms for Consumer Representation -- 6.1. Consumer Participation in Infrastructure Regulation -- List of Boxes -- 1. Ladder of Consumer Participation in the Regulatory Process -- 2. Independence of the Regulatory Agency -- 3. Examples of Consumer Representation in the EAP Region -- 4. Designing a Pro-poor Regulatory Strategy -- 5. Papua New Guinea Community Service Obligations.
Anmerkung:
Description based on publisher supplied metadata and other sources
,
Contents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-à-vis Consumers; 4. Contracting Out Regulatory Functions vis-à-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; References
Weitere Ausg.:
ISBN 9780821363805
Weitere Ausg.:
Erscheint auch als Druck-Ausgabe ISBN 9780821363805
Sprache:
Englisch
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