UID:
almahu_9949385873902882
Format:
1 online resource
ISBN:
9781000601398
,
1000601390
,
9781003221340
,
1003221343
,
9781000601404
,
1000601404
Content:
In today's competitive, globalized marketplace, the provision of services and products is a result of teamwork between several organizations. Relationships between organizations of any size are strategically important. If your supplier falls down at a crucial moment, it can have survival implications for your company or for other members of your supply chain. The management of these strategic assets cannot be left to chance and the same attention that you devote to finance, operations, HR, etc. must be applied to business relationships. Despite this, very few organizations focus on this or are even aware that they need to do it. Those that do are unsure how to do it. This is not helped by business schools that focus on either customer relationship management (CRM) or supplier relationship management (SRM) rather than collaboration between partners (Enterprise Relationship Management). This book is a unique "go-to" guide for all managers who should be looking at collaboration with other organizations as a new way to attain outstanding results that would not be achieved on their own. Currently, there is nothing else of this nature on the market. The book identifies relationship management as a pivotal management function. It presents a comprehensive, flexible, end-to-end management process that can be easily incorporated into the existing management structures. Further, they describe the crucial role of the relationship manager who is at the heart of the system and provides the drive to achieve high performance. Any company can tailor this discipline to the needs of its organization - whether an SME or a multi-national company selecting a new partner or managing existing relationships. This book covers the decision of whether or not to partner and with whom, the creation of an appropriate system of governance, the transition to operations, managing performance for continuous improvement, and, finally, controlled wind-up of the partnership. Throughout, diagrams to signpost the sequence of activities, checklists of important actions, and job-related worksheets are provided. In addition, there are numerous case studies in a variety of industries and public sectors that will be used as illustrations. Altogether these make this book ideally suitable for experienced managers as well as for training and induction purposes. Essentially, Implementing and Managing Collaborative Relationships: A Practical Guide for Managers shows managers how they can create and operate a simple and effective system of Enterprise Relationship Management that will enable them to maximize efficiency, resilience, innovation, and profitability
Note:
Cover -- Endorsement page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- About the Authors -- Foreword -- Chapter 1 Implementing and Managing Collaborative Relationships -- An Introduction -- The Purpose of This Guide and How to Use It -- Transactions or Collaboration? -- Collaborative Relationships -- Achieving Collaborative Value -- Relationship Management in Principle -- Relationship Management in Practice -- A Target Operating Model for Managing Collaborative Enterprises -- The Implementation Journey -- Checklists -- Worksheets -- Terminology -- Glossary
,
Chapter 1 Worksheet -- Activities -- Questions -- Chapter 2 Enterprise Relationship Management (ERM) -- A Target Operating Model for Collaboration -- What Is Enterprise Relationship Management? -- Why Is Collaboration Important? -- What Collaboration Looks Like -- Collaboration through Process -- Managing across Company Boundaries -- Choosing the Right Kind of Contract -- Establishing and Maintaining Joint Control -- Relationship Performance Measurement -- Communicate, Communicate, Communicate! -- The Enterprise Relationship Management Plan -- The Way to Go -- Chapter 2 Worksheet -- Activities
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Questions -- Chapter 3 The Relationship Manager -- Clears Tall Buildings in One Bound! -- Who Is the RM? -- What Are Their Roles and Responsibilities? -- Checklist of RM-Related Activities and Responsibilities -- Skills and Attributes -- Communicate, Collaborate, Lead, and Serve -- Person Specification -- Job Specification -- Strategic Role -- In-House Coordination Role -- Partner Coordination Role -- Key Accountabilities -- Skills and Personal Qualities -- Competencies and Strengths -- Cognitive Ability -- Persuasion -- Self-Management -- Chapter 3 Worksheet -- Activities -- Questions
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Chapter 4 The Enterprise Relationship Management Plan (ERMP) -- The 'Dashboard' -- What Is the ERMP? -- The Collaborative Management Cycle -- Stepping through the ERMP -- Organizational Arrangements -- Checklist for Organizational Arrangements -- High-Level Joint Process Map -- Organization Charts (Highlighting the Posts with Enterprise Responsibilities) -- Governance Structure -- Contact List -- Business Case -- Checklist for Business Case -- Objectives -- Value Proposition -- Enterprise Business Plan -- Relationship Asset Register -- Checklist for Relationship Asset Register
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Register of Resources -- Register of Capabilities -- Culture Matching -- Relationship Management Capabilities -- Risk Assessment -- Checklist for Risk Assessment -- Risk Register -- Commercial Agreement -- Checklist for Commercial Agreement -- Commercial Agreement Key Features -- Commercial Agreement Updates -- Managing Performance -- Checklist for Strategic Management Meetings -- Checklist for Operational Management Meetings -- Checklist for Operational Review Meetings -- Decision Record -- Continuous Improvement and Innovation -- Checklist for Continuous Improvement and Innovation
Additional Edition:
Print version: Humphries, Andrew. Implementing and Managing Collaborative Relationships. Milton : Productivity Press, ©2022 ISBN 9781032117508
Language:
English
Keywords:
Electronic books.
DOI:
10.4324/9781003221340
URL:
https://www.taylorfrancis.com/books/9781003221340
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