Kooperativer Bibliotheksverbund

UID:

Format: 1 online resource (xv, 316 pages) : , digital, PDF file(s).

ISBN: 9780511791550 (ebook)

Content: Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

Note: Title from publisher's bibliographic system (viewed on 05 Oct 2015). , Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.

Additional Edition: Print version: ISBN 9781107004658

Language: English

URL: https://doi.org/10.1017/CBO9780511791550

URL: Volltext  (lizenzpflichtig)

UID:

Format: XV, 316 S.

Edition: 1. publ.

ISBN: 978-1-10-700465-8

Content: "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"--

Note: Includes bibliographical references and index

Language: English

Subjects: Economics

Keywords: Leistungsmessung ; Verwaltung ; Öffentlicher Sektor

URL: Inhaltsverzeichnis

URL: http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025434937&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

URL: Inhaltsverzeichnis

URL: Cover

URL: Cover image

UID:

Format: Online-Ressource (334 p.)

Edition: Online-Ausg. 2011 Electronic reproduction; Available via World Wide Web

ISBN: 9781107004658

Content: Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations

Note: Description based upon print version of record , Cover; Measuring the Performance of Public Services; Title; Copyright; Dedication; Contents; Figures; Tables; Preface; Part I: Principles of performance measurement; 1: Measuring public sector performance; Introduction; Different views of public management and administration; The classical civil service; The New Public Management; The creation of public value; A place for performance measurement, whichever way the wind blows?; A very simplified view of measurement in public services; Input:output transformation processes; A simple view of performance measurement , A soft systems view of the process transformation modelPerformance measures: the Es; Bringing this all together; 2: Why measure, what to measure and what can go wrong; Introduction; Why measure the performance of public services?; Bringing order to an expanding universe; Performance measurement systems; Measurement 101; Types of measurement scale; Use of measurement scales; Some general principles for performance indicators; Performance indicators indicate; Simple versus complex indicators; FABRIC; A more technical view; Things that can go wrong; Bringing this all together , Part II: Different uses for performance measurement3: Measurement for improvementand planning; Planning; A three level view of planning; Performance measurement and planning; Balanced scorecards, performance measurement and planning; A systems view of planning; Policy analysis; Principles of continuous improvement; Modelling in planning and improvement; External and explicit; Simplification and approximation; Fitness for purpose; Bringing this all together; 4: Measurement for monitoring and control: performance management; Introduction; The cybernetic control metaphor; Wilson on bureaucracy , Hofstede's critical view of the cybernetic metaphorLinking organisation type to approaches to control; The importance of ambiguity and uncertainty; Organisation culture and control; (a) Grid-group typology; (b) Clans, bureaucracies and markets; Targets; (a) Do targets work?; (b) What makes a good target?; Bringing this all together; 5: Measurement for comparison; Introduction; Different views of measurement for comparison; Self-managed performance comparison; Centrally introduced performance comparison; Self organised comparison: benchmarking; Organisational learning , Benchmarking as a formal processPublic sector benchmarking; Centrally organised performance comparison; Using rates and ratios for performance comparison; Data envelopment analysis: an overview; Bringing this all together; 6: Measurement for accountability; Introduction; Public interest and engagement; Virtualism; Presenting performance data for public consumption; Lessons from consumer bodies; Some examples; The Fraser Institute on report cards on Canadian schools; The Fraser Institute hospital report cards; Designing reports for public consumption; The use of published performance data , US healthcare: purchasers and consumers , Electronic reproduction; Available via World Wide Web

Additional Edition: ISBN 9781139220774

Additional Edition: ISBN 9781107004658

Additional Edition: Erscheint auch als Druck-Ausgabe Measuring the Performance of Public Services : Principles and Practice

Language: English

Keywords: Electronic books

URL: Volltext

URL: Volltext

URL: Volltext