Format:
1 online resource
ISBN:
9781315455440
,
9781315455426
Content:
Introduction: the business of change -- Shaping the need for change -- Understanding organisational culture -- Understanding the impact of change -- Understanding stakeholder engagement -- Understanding resistance -- Shaping your change plan -- Engaging individuals and building support -- Communications -- Learning and training -- Supporting your users through implementation -- Shaping sustainable change.
Additional Edition:
ISBN 9781138210332
Additional Edition:
ISBN 9781138210349
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781138210332
Language:
English
DOI:
10.4324/9781315455457
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