Format:
1 Online-Ressource (liv, 228 Seiten)
ISBN:
9781315107028
,
9781351605847
Content:
Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for next-generation customer experience -- Re-thinking the airline business for the digital era -- Thought leadership pieces -- Connecting the dots at the airports : the potential of transformation with artificial intelligence / by Jim Peters, Chief Technology Officer, SITA -- The future of secondary airports / by Parm Sidhu, Airport General Manager, Abbotsford International Airport -- The changes & challenges affecting sales and distribution in the airline world / by Trevor Spinks, Head of sales and distribution / Tiger-Scoot -- Shifting mind-sets from asset management to customer value while building a new speed into the business / by Chris Stevens, Managing Partner, Digital Partners and Robin Barlass, Director of Strategy and Support Services, Metro Trains -- The evolving paradigm of interactive selling based on consumer preferences / by Ben Vinod, Senior Vice President and Chief Scientist, Sabre -- Leadership challenges in a disruptive era / by Monika Wiederhold, Managing Director, Amadeus Germany -- Index.
Additional Edition:
ISBN 9781138093133
Additional Edition:
Erscheint auch als Druck-Ausgabe Taneja, Nawal K. 21st century airlines London : Routledge, Taylor & Francis Group, 2018 ISBN 9781138093133
Language:
English
Subjects:
Engineering
Keywords:
Luftfahrtindustrie
;
Unternehmen
;
Innovation
;
Electronic books
DOI:
10.4324/9781315107028
URL:
https://www.taylorfrancis.com/books/9781351605861
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