UID:
edoccha_9959235071002883
Format:
1 online resource (231 p.)
Edition:
1st edition
ISBN:
1-78063-279-7
Series Statement:
Chandos information professional series
Content:
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs
Note:
Description based upon print version of record.
,
part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard.
,
English
Additional Edition:
ISBN 1-84334-654-0
Language:
English
Bookmarklink