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  • 1
    Online-Ressource
    Online-Ressource
    Working the phones : control and resistance in call centres (2017)
    London : Pluto Press | Berlin : Knowledge Unlatched
    Details
    UID:
    gbv_1067555595
    Umfang: 1 Online-Ressource (vi, 200 Seiten)
    ISBN: 9781786800145
    Serie: Wildcat: workers' movements and global capitalism
    Weitere Ausg.: ISBN 9781786800169
    Weitere Ausg.: ISBN 9781786800152
    Weitere Ausg.: ISBN 9780745399089
    Weitere Ausg.: ISBN 9780745399065
    Sprache: Englisch
    Schlagwort(e): Großbritannien ; Callcenter ; Arbeitsbedingungen ; Überwachung ; Widerstand
    URL: Volltext  (kostenfrei)
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
    BibTip Andere fanden auch interessant ...
    Online-Ressource
    Volltext
    UB Potsdam
  • 2
    Online-Ressource
    Online-Ressource
    Working the Phones : control and resistance in call centres (2016)
    London :Pluto Press,
    Details
    UID:
    edoccha_9959842443102883
    Umfang: 1 online resource (200 pages)
    ISBN: 1-78680-015-2
    Inhalt: Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.
    Anmerkung: Acknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.
    Sprache: Englisch
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
    BibTip Andere fanden auch interessant ...
    Online-Ressource
    Charité
  • 3
    Online-Ressource
    Online-Ressource
    Working the Phones : control and resistance in call centres (2016)
    London :Pluto Press,
    Details
    UID:
    almahu_9949507752102882
    Umfang: 1 online resource (200 pages)
    ISBN: 1-78680-015-2
    Inhalt: Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.
    Anmerkung: Acknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.
    Sprache: Englisch
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
    BibTip Andere fanden auch interessant ...
    Online-Ressource
    HU Berlin
  • 4
    Online-Ressource
    Online-Ressource
    Working the Phones : control and resistance in call centres (2016)
    London :Pluto Press,
    Details
    UID:
    edocfu_9959842443102883
    Umfang: 1 online resource (200 pages)
    ISBN: 1-78680-015-2
    Inhalt: Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.
    Anmerkung: Acknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.
    Sprache: Englisch
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
    BibTip Andere fanden auch interessant ...
    Online-Ressource
    FU Berlin
  • 5
    Online-Ressource
    Online-Ressource
    Working the phones : control and resistance in call centres (2017)
    London : PlutoPress
    Details
    UID:
    gbv_1686948158
    Umfang: 1 Online-Ressource (200 pages)
    ISBN: 0745399088 , 0745399061 , 1786800144 , 1786800152 , 1786800160 , 9780745399089 , 9781786800145 , 9781786800152 , 9780745399065
    Serie: Wildcat
    Inhalt: 1.Introduction, p.1 --2.Working in the Call Centre, p.34 --3·Management, p.60 --4·Moments of Resistance, p.97 --5·Precarious Organisation, p.118 --6.Conclusion, p.148.
    Inhalt: A Marxist investigation into the forms of resistance occurring in the UK call centre today
    Anmerkung: Based on author's PhD thesis , Includes bibliographical references (pages 165-193) and index
    Weitere Ausg.: ISBN 9781786800145
    Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 9781786800145
    Sprache: Englisch
    URL: kostenfrei
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
    BibTip Andere fanden auch interessant ...
    Online-Ressource
    Stabi Berlin
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