Kooperativer Bibliotheksverbund

UID:

Umfang: 1 online resource (xiv, 242 pages)

ISBN: 9781802621051

Serie: Working methods for knowledge management

Inhalt: The communication of knowledge is a core concept in the field of knowledge management and an essential new role and responsibility of business managers. Knowledge capital is the primary source of wealth and the key source of productivity in the knowledge economy. Stockpiling and storing knowledge diminishes its value. It is only through circulation that our knowledge capital realizes its business value. Communicating Knowledge addresses essential management practices in the 21st-century knowledge economy. It speaks to the change that every organization is experiencing as they transition from an industrial to a knowledge organization. The COVID-19 pandemic has heightened an awareness of communications practices in the past year, with communication norms and behaviors being challenged at every level. How we communicate, when we communicate, with whom we communicate, and what we communicate is currently undergoing a global reform. Communication competencies are no longer desirable qualities in managers - they are essential. This book is intended for business managers working at all levels, knowledge management practitioners and scholars, communications professionals, practitioners, and consultants.

Anmerkung: Includes index. , Section 1. Communicating knowledge -- Chapter 1. Shifting landscape of organizational communications -- Chapter 2. Communicating knowledge in the new world of work -- Chapter 3. Knowledge capital and knowledge mobilization -- Chapter 4. Designing management communication for the knowledge economy section 2. Communicating knowledge assets -- Chapter 5. Communicating human capital -- Chapter 6. Communicating structural capital -- Chapter 7. Communicating relational capital section 3. Key issues in knowledge communications -- Chapter 8. Discernment as a management issue -- Chapter 9. Listening as a management issue -- Chapter 10. Facilitation as a management issue -- Chapter 11. Decision making as a management issue -- Chapter 12. Team building as a management issue section 4. Building communications competencies and capacity -- Chapter 13. Building communications competencies -- Chapter 14. Building communications capacity appendix a. Pulling it all together.

Weitere Ausg.: Print version: ISBN 9781802621044

Weitere Ausg.: PDF version: ISBN 9781802621037

Sprache: Englisch

URL: https://doi.org/10.1108/9781802621037

UID:

Umfang: 1 Online-Ressource (257 Seiten)

Ausgabe: 1st ed

ISBN: 9781802621037

Serie: Working Methods for Knowledge Management Series

Inhalt: Communicating Knowledgeaddresses essential management practices in the 21st-century knowledge economy. It speaks to the change that every organization is experiencing as they transition from an industrial to a knowledge organization

Anmerkung: Description based on publisher supplied metadata and other sources , Intro -- Half Title Page -- Working Methods for Knowledge Management -- Title Page -- Copyright Page -- Contents -- Introduction to the Series - WorkingMethods in Knowledge Management -- Joint Enterprise, Mutual Engagement, and a SharedRepertoire -- Acknowledgments of Early Support -- Preface -- Overview of the Subject Matter -- Where the Topic Fits in the World Today -- Where the Book Fits in the Literature Today -- The Intended Audience for this Book -- Structure of the Book -- Chapter Summaries -- How this Book Impacts the Field -- Notes from the Authors -- Section 1: Communicating Knowledge -- Chapter 1:The Shifting Landscape of Organizational Communication -- Chapter Summary -- Why We Care about Organizational Communication -- Organizational Communications - Definitions and Characterizations -- The Origins and Evolution of Organizational Communications -- The Era of Preparation (1900-1940) -- The Era of Identification and Consolidation (1940-1970) -- The Era of Maturity and Innovation (1970-2010) -- The Era of Knowledge (2010 and Beyond) -- Organizational Communications in 2020 and Beyond -- Capability 1: Strategic Communications -- Capability 2: Public Relations -- Capability 3: Internal Communications -- Capability 4. Knowledge Mobilization -- Future of Organizational Communications -- The Changing Workplace -- Rapid Proliferation and Diversity of Broadcast Channels -- The Speed of Communications -- Changing Communication Protocols -- Asynchronous and Distance Communications -- Increased Prominence of IC and Knowledge Transformation -- Implications for Management Communications Competencies -- Chapter Review -- References and Recommendations for the Future -- Chapter 2: Knowledge Communication in the New World of Work -- Chapter Summary -- Why We Care about Managers' Communication and Knowledge Transformation , Changing Nature of Work and the Workforce -- Changing Perspective of Work by the Workforce -- Who will We Work for in the Knowledge Economy? -- Who Will We Work within the Knowledge Economy? -- New Work Cultures of the Knowledge Economy -- Role of Artificial Intelligence in the Workplace in the Knowledge Economy -- The New Roles and Responsibilities of Managers in the Knowledge Economy -- Managers' New Knowledge Capital and Competencies -- Investing in Managers' New Interpersonal Communications and Knowledge Transformation Competencies -- Step 1. Increase the organization's general awareness of and valuation of its knowledge capital -- Step 2. Assess and enhance the knowledge culture of the organization to facilitate general knowledge flows and mobility -- Step 3. Cultivate interpersonal communications competencies of managers -- Chapter Review -- References and Recommended Future Readings -- Chapter 3: Knowledge Capital and Knowledge Mobilization -- Chapter Summary -- Why We Care about the Business Vallue of Knowledge -- Knowledge Mobilization - Definition and Characterization -- The Gap Between Minds - Effective Knowledge Communication -- Knowledge - The New Organizational Capital -- Increasing Organizational Awareness of Knowledge Capital -- Human Capital -- Structural Capital -- Relational Capital -- Chapter Review -- References and Recommended Future Readings -- Chapter 4: Designing Management Communications for the Knowledge Economy -- Chapter Summary -- Why We Care about Designing Knowledge Communications -- Communication Competencies and Skills for Twenty-First Century Managers -- Designing for Effective Knowledge Communications -- Aligning Interpersonal Communication with Types of Knowledge -- Chapter Review -- References and Recommended Future Readings -- Section 2: Communicating Knowledge Assets -- Chapter 5: Communicating Human Capital , Chapter Summary -- Why We Care about Communicating Human Capital -- Tacit Knowledge - Definition and Characterization -- Communicating Tacit Knowledge - The Process -- Semantic Articulation of Knowledge -- Linguistic Articulation of Knowledge -- Visual Articulation of Knowledge -- Acoustic Articulation of Knowledge -- Kinesthetic Articulation of Knowledge -- Designing Tacit Knowledge Communications -- Skills and Competencies - Definition and Characterization -- Communicating Skills and Competencies - The Process -- Designing Communications for Skills and Competencies -- Attitudes and Behaviors - Definition and Characterization -- Communicating Attitudes and Behaviors - The Process -- Designing Communications for Attitudes and Behaviors -- Interpersonal Communication Competencies for Human Capital Mobilization -- Chapter Review -- References and Suggested Future Readings -- Chapter 6: Communicating Structural Capital -- Chapter Summary -- Why We Care about Communicating Structural Capital -- Structural Capital -- Explicit Knowledge - Definition and Characterization -- Communicating Explicit Information - The Process -- Idea Generation (Life Cycle Stage One) -- Information Creation and Capture (Life Cycle Stage 2) -- Security and Classifying Information (Life Cycle Stage 3) -- Organizing and Describing Information (Life Cycle Stage 4) -- Finding and Discovery (Life Cycle Stage 5) -- Using and Sharing Information (Life Cycle Stage 6) -- Preserving and Disposing of Information (Life Cycle Stage 7) -- Information Destruction (Life Cycle Stage 8) -- Designing Explicit Knowledge Communication -- Procedural Knowledge -- Communicating Procedural Knowledge - The Process -- Apprenticeship Models -- Collaboration and Coordination -- Experiential and Situational Learning -- Know-How Trading -- Problem-solving -- Team Learning -- Work Experience , Designing Procedural Knowledge Communication -- Cultural Knowledge - Definitions and Characterizations -- Communicating Cultural Knowledge - The Process -- Designing Cultural Knowledge Communication -- Interpersonal Communication Competencies Essentual to Structural Knowledge Mobilization -- Chapter Review -- References and Suggested Future Readings -- Chapter 7: Communicating Relational Capital -- Chapter Summary -- Why We Care about Relational Capital Communications -- Network and Relational Capital - Definition and Characterization -- Communicating Relational Knowledge - The Process -- Designing Relational Capital Communications -- Reputational Knowledge - Definition and Characterization -- Communicating Reputational Knowledge - The Process -- Designing Reputational Capital Communications -- Interpersonal Communication Competencies Essential to Relational and Reputational Knowledge Exchange -- Chapter Review -- References and Suggested Future Readings -- Section 3: Key Issues in Knowledge Communications -- Chapter 8: Discernment as a Management Issue -- Chapter Summary -- Why We Care about Discernment as a Management Competency -- Discernment - Definition and Characterization -- Discernment about What? -- Conversational and Narrative Intelligence -- Conversational Intelligence Discernment -- Narrative Intelligence Discernment -- The Role of Narratives in Knowledge Transfer -- Communicating Data for Relevance and Meaning -- Narratives and Stories -- Organizational Communication Discernment -- The Discerning Process and Skills to Build -- Chapter Review -- References and Recommended Future Readings -- Chapter 9: Listening as a Management Issue -- Chapter Summary -- Why We Care about Listening as a Management Competency -- The Importance of Trust -- Ethical Communication -- Growing Your Self-reflective Skills -- Self-reflection Tool , The Neuroscience of Storytelling in Communication -- Increase the Clarity of Communication Style -- The Importance of Listening -- Chapter Review -- References and Recommended Future Readings -- Chapter 10: Facilitation as a Management Issue -- Chapter Summary -- Why We Care about Facilitation as a Management Competency -- Coaching & -- Facilitation Practices -- The Critical Role of Intention -- Knowledge is Perishable -- Choosing a Position in Your Communication -- Communicating Different Knowledge Activities through Facilitation -- Using Appreciative Inquiry in Facilitation -- Different Feedback Types when Sharing Knowledge -- Positive Constructive and Motivational Feedback -- Chapter Review -- References and Recommendations for Future Reading -- Chapter 11: Decision-making as a Management Issue -- Chapter Summary -- Why We Care about Decision-making as a Management Competency -- The Role of Knowledge to Support Decision-making and Clear Communication -- Type and Style of Decision-making -- Delegative Decision-making Style -- Consultative Decision-Making Style -- Facilitative/Collaborative Decision-making Style -- Authoritative Decision-making Style -- Types of Decisions -- Strategic Decisions -- Communication and Messaging Strategic and Tactical Decisions -- Communication and Messaging for Tactical Decisions - Operational Decisions -- Applying Decision-making Using Discernment -- Identify What Needs To Be Decided -- Outline the Outcomes -- Considering Logic, Intuition, Values, and Culture -- Consider the Alternatives -- Communicating the Decision -- Chapter Review -- References and Recommended Future Readings -- Chapter 12: Team Building as a Management Issue -- Chapter Summary -- Why We Care about High-performance Teams as a Management Competency -- High-performing Teams Definition and Characterization , Characteristics of High-performing Teams

Weitere Ausg.: Erscheint auch als Druck-Ausgabe Bedford, Denise Communicating Knowledge Bingley : Emerald Publishing Limited,c2022 ISBN 9781802621044

Sprache: Englisch

UID:

Umfang: 1 Online-Ressource (xiv, 242 Seiten).

Ausgabe: First edition

ISBN: 978-1-80262-103-7 , 978-1-80262-105-1

Serie: Working methods for knowledge management

Inhalt: The communication of knowledge is a core concept in the field of knowledge management and an essential new role and responsibility of business managers. Knowledge capital is the primary source of wealth and the key source of productivity in the knowledge economy. Stockpiling and storing knowledge diminishes its value. It is only through circulation that our knowledge capital realizes its business value. Communicating Knowledge addresses essential management practices in the 21st-century knowledge economy. It speaks to the change that every organization is experiencing as they transition from an industrial to a knowledge organization. The COVID-19 pandemic has heightened an awareness of communications practices in the past year, with communication norms and behaviors being challenged at every level. How we communicate, when we communicate, with whom we communicate, and what we communicate is currently undergoing a global reform. Communication competencies are no longer desirable qualities in managers - they are essential. This book is intended for business managers working at all levels, knowledge management practitioners and scholars, communications professionals, practitioners, and consultants

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-1-80262-104-4

Sprache: Englisch

DOI: 10.1108/9781802621037

URL: Volltext  (URL des Erstveröffentlichers)

URL: Volltext  (URL des Erstveröffentlichers)