Format:
1 Online-Ressource (318 Seiten)
ISBN:
9783030923853
Note:
Description based on publisher supplied metadata and other sources
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Intro -- Preface -- Contents -- About the Authors -- 1: Knowledge Management Primer -- 1.1 Knowledge Management Defined -- 1.2 The Value of Knowledge Management -- References -- Part I: Knowledge Management Transformation Strategy and Planning -- 2: Assessing Your Organization's KM Strengths and Weaknesses (Current State) -- 2.1 Top-Down Analysis -- Tip: -- 2.2 Bottom-Up Analysis -- 2.2.1 Documentation Review -- 2.2.2 System Review -- Information Managed -- Information Architecture -- User Types -- User Permissions -- Taxonomy -- Metadata -- Content Types and Templates -- Governance and Workflows -- Search -- 2.2.3 Content Analysis -- Tip: -- 2.2.4 System Analytics -- Basic Counts -- Active Counts -- Content Dynamism -- Search Activities and Paths -- Time Spent -- Tip: -- 2.2.5 Past Surveys -- 2.2.6 Advanced Technologies -- 2.3 The Enterprise Knowledge Proprietary Benchmark -- Tip: -- References -- 3: Understanding Your Organization's Future KM Needs (Target State) -- Tip: -- Reference -- 4: Creating the Target State Vision -- 4.1 Building Up -- 4.2 Breaking Down -- 4.3 Spidering Out -- Tip: -- Tip: -- 5: Getting from Here to There (KM Transformation Roadmap) -- 5.1 First Steps for Roadmap Development -- Tip: -- 5.2 Workstreams in Roadmaps -- Tip: -- 5.3 The Building Blocks of a Roadmap -- 5.3.1 Foundational Tasks -- 5.3.2 Pilot Tasks (and Projects) -- 5.3.3 Extension Tasks -- Tip: -- 5.4 Task Creation in Practice -- 5.5 Documenting Tasks -- 5.6 Presenting the KM Transformation Roadmap -- Tip: -- Part II: Understanding KM Systems -- 6: Content Management Solutions -- 6.1 Common Platforms -- 6.1.1 Document Management -- 6.1.2 Web Content Management -- Commercial Options -- Open-Source Solutions -- 6.1.3 Digital Asset Management -- 6.1.4 Business Content Solutions -- 6.1.5 Headless Content Management -- 6.2 Features and Functions -- 6.2.1 Create
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6.2.2 Capture -- 6.2.3 Manage -- 6.2.4 Enhance -- 6.2.5 Find -- 6.2.6 Connect -- 6.3 Business Problems Addressed -- Reference -- 7: Collaboration Suites -- 7.1 Common Platforms -- 7.2 Features and Functions -- 7.3 Business Problems Addressed -- 8: Learning Management Systems -- 8.1 Common Platforms -- 8.2 Features and Functions -- 8.3 Business Problems Addressed -- Reference -- 9: Enterprise Search -- 9.1 Common Platforms -- 9.2 Features and Functions -- 9.2.1 Indexing -- 9.2.2 Visual Features -- 9.2.3 Non-visual Features -- 9.3 Business Problems Addressed -- 10: Taxonomy Management -- 10.1 Common Platforms -- 10.2 Features and Functions -- 10.3 Business Problems Addressed -- 11: Data Catalogs and Governance Tools -- 11.1 Common Platforms -- 11.2 Features and Functions -- 11.3 Business Problems Addressed -- 12: Text Analytics Tools -- 12.1 Common Platforms -- 12.2 Features and Functions -- 12.3 Business Problems Addressed -- 13: Graph Databases -- 13.1 Common Platforms -- 13.2 Features and Functions -- 13.3 Business Problems Addressed -- 14: KM as a Foundation for Enterprise Artificial Intelligence -- 14.1 KM Tasks to Prepare for AI -- 14.2 Five Levels of Artificial Intelligence -- References -- 15: Integration Patterns for KM Systems -- 15.1 Centralized Taxonomy Management -- 15.2 Auto-Tagging for Search -- 15.3 TMS and Search Integration -- 15.4 Search Security -- Part III: Running a KM Systems Project -- 16: Project Phases -- 16.1 Project Planning and Scoping -- 16.2 Software Selection -- 16.3 Design -- 16.4 Implementation and Testing -- 16.5 Rollout -- References -- 17: Common KMS Project Challenges and Mistakes -- Reference -- 18: Foundational Design Elements -- 18.1 Content Governance -- 18.1.1 Why It Is Important -- 18.1.2 Best Practices and Approach -- Ensure Your Model Fits the Organization -- Design for the User
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Build the Governance into the Tool -- Be as Clear as Possible -- 18.2 System Governance -- 18.2.1 Why It Is Important -- 18.2.2 Best Practices and Approach -- Define Clear Ownership -- Leverage Analytics -- Create Two-Way Communications -- Show Consistent Improvement -- Market the Value -- 18.3 KM Organization -- 18.3.1 Why It Is Important -- 18.3.2 Best Practices and Approach -- Don't Necessarily Replicate Your Organization's Model -- Secure Time and Budget -- Hire, Train, or Outsource -- Be Clear About Lines of Authority and Reporting -- 18.4 Taxonomy -- 18.4.1 Why It Is Important -- 18.4.2 Best Practices and Approach -- Hybrid Approach -- Define and Document Your Purpose -- Leverage the Business and Subject Matter Experts -- Tip: -- Understand Your KM System's Limitations and Associated Workflows -- Simplify Your Vocabulary and Separate Your Structure -- Leverage Existing Taxonomies and Other Resources -- Plan for the Long Term and Ensure Governance Is in Place -- 18.5 Content Types -- 18.5.1 Why It Is Important -- 18.5.2 Best Practices and Approach -- Understand Your Content and How Your Users Want to Use It -- Iterate Design and Implementation -- Define Your Content Type Scope -- Consider the Content Lifecycle -- Right-Size Content Types -- Test for Usability and Intuitive Use -- 18.6 Search Hit Types -- 18.6.1 Why It Is Important -- 18.6.2 Best Practices and Approach -- 18.7 Change Management -- Tip: -- 18.7.1 Why It Is Important -- 18.7.2 Best Practices and Approach -- Be Clear About Your Goals -- Map Your Stakeholders to Communications -- Define Ownership and Accountability -- Leverage Analytics and Concrete Measures -- Plan for the Length of the Transformation -- Do not Be Afraid to Market -- References -- 19: Content -- 19.1 Types of Content -- Tip: -- 19.2 Content Cleanup -- 19.3 Content Migration -- Tip: -- References
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20: Operations and Iterative Improvements -- 20.1 General KM Operations and Support -- 20.2 Solution-Specific Support Needs -- 21: Envisioning Success: Putting KM Solutions and Outcomes Together -- 21.1 Integrated Knowledge Management Platform -- 21.2 Expert Finder -- 21.3 Data Mesh -- 21.4 Semantic Hub, Data Fabric, and Knowledge Graph Solutions -- 21.5 Enterprise Search -- Reference -- Closing -- Index
Additional Edition:
Erscheint auch als Druck-Ausgabe Hilger, Joseph Making Knowledge Management Clickable Cham : Springer International Publishing AG,c2022 ISBN 9783030923846
Language:
English
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