Kooperativer Bibliotheksverbund

UID:

Umfang: 1 Online-Ressource (XVIII, 708 p. 163 illus., 142 illus. in color)

Ausgabe: 1st ed. 2024

ISBN: 9783031503450

Serie: Classroom Companion: Business

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-50344-3

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-50346-7

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-50347-4

Sprache: Englisch

DOI: 10.1007/978-3-031-50345-0

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Umfang: 1 online resource (716 pages)

Ausgabe: First edition.

ISBN: 3-031-50345-7

Serie: Classroom Companion. Business Series

Anmerkung: Intro -- Preface -- What Is Special About This Textbook? -- Aims and Objectives -- Target Audience -- Acknowledgments -- Contents -- List of Case Studies -- I: The International Environment for Service Firms -- 1: Introduction: Services in International Business -- Introduction -- Service Firms in the World Economy -- What Are Services? -- Distinctive Characteristics of Services -- Types of Services -- The Service Triangle -- References -- Further Reading -- 2: International Service Business and Globalization -- Introduction -- The Globalization of Service Markets and Production -- Globalization of Service Markets -- Causes of Service Market Globalization -- What Services Have Been Traded Globally? -- Where Are the Global Service Markets? -- Globalization of Service Production -- Reconfigure Service Value Chains Globally -- Offshoring -- Who Are the Service Producers? -- Drivers of Globalization -- Global Customers Driven by Common Customer Needs -- Favorable Logistics -- The Spillover Effect from Goods Exports -- Liberalization of World Trade -- Digitalization -- Overall Assessment of Drivers -- Economies of Scale in Services -- The Biggest Service Firms Around the World -- The Benefits of Globalization -- Benefits of Globalization to Consumers -- Benefits of Globalization to Businesses -- The Cost of Globalization -- References -- Further Reading -- About Offshoring -- 3: Development of International Trade and Investment in Services -- Introduction -- A Short History of International Trade and the Role of Services -- The Development of International Trade -- The Role of Services in Enabling Trade -- Development of Trade and Investment in Services -- Trade and Investment and Modes of Services Supply -- Export -- Foreign Direct Investment -- Modes of Service Supply -- Trade in Services Today -- Modes of Supply -- Service Industries -- Countries. , COVID-19 -- The Regional Service Multinationals -- Regional Trade -- Service MNEs -- Trends in Foreign Direct Investment in Services -- The Largest Recipients of FDI -- The Largest Providers of FDI -- FDI in Services -- De-globalization or Slowbalization? -- References -- Further Reading -- 4: National Differences in the Environment of  Service Firms -- Introduction -- The Political Environment -- Political Systems -- Political Risks -- Politics and Service Firms -- The Legal Environment -- Legal Systems -- Legal Systems and Professional Service Firms -- The Rule of Law -- Legal Risks -- Legal Risks Arising from the Home-Country Legal Environment -- The Economic Environment -- Types of Economic Systems -- Economic Systems and Professional Services -- Economic Development, Performance, and Potential -- Economic Development and Opportunities for Service Firms -- Indicators of Economic Performance and Potential -- The BRICS and Other Emerging Market Groupings -- References -- Further Reading -- 5: The International Monetary and Financial Environment -- Introduction -- The Foreign Exchange Market and the International Monetary System -- Stages of the International Monetary System -- Exchange Rate Arrangements -- The Foreign Exchange Market -- Foreign Exchange Rate Determination and Forecasting -- International Parity Conditions -- Asset or Financial Markets -- Balance of Payments -- Technical Analysis -- Foreign Exchange Exposure -- Transaction Exposure -- Operating Exposure -- Translation Exposure -- Global Debt and Equity Markets -- International Banking and Money Market -- The International Bond Market -- The International Equity Market -- Debt Versus Equity Financing in the International Market -- Trends and Challenges -- References -- Further Reading -- 6: Trade Protectionism and Economic Integration -- Introduction -- Reasons for Protectionism. , Economic Arguments for Protectionism -- Non-Economic Arguments for Protectionism -- Service-Specific Arguments -- Types of Trade Intervention and Their Impact on Businesses and Customers -- Types of Trade Intervention -- Service-Specific Interventions -- The Effect of Regulation on Businesses -- Economic Integration -- Global Integration: GATT, the WTO, and GATS -- The GATT Agreement -- The World Trade Organization (WTO) -- The Global Agreement on Trade in Services (GATS) -- Bilateral and Regional Integration -- Effects of Regional Integration -- Stages of Regional Integration -- References -- Further Reading -- II: International Market Entry and Policy -- 7: The Entry into Foreign Service Markets -- Introduction -- Motives for Going Global -- Specific Motives of Service Firms -- Market Selection -- The Market Selection Process -- Criteria for Location Selection and Data Sources -- Modes of Entry -- Entry Modes -- Contractual (Non-Equity-Based) Modes of Market Entry -- Investment (Equity-Based) Entry Mode -- Differentiating Supply Mode of Service and Entry Mode of Service Companies -- Ensuring Country-Specific and Cross-Country Competence -- Selection of a Suitable Mode of Entry -- Host Country Level Factors -- Industry Level Factors -- Firm Level Factors -- Specific Factors Related to the Service Industry: Type of Services -- Hard Service or Soft Service -- Standardized Service or Customized Service -- Capital-Intensive Service or Knowledge-Intensive Service -- Services with Different Needs for the Physical Presence of the Customer -- Entry Timing: Overarching Timing and Country-Specific Strategies -- Timing of the Internationalization Process -- When to Start the Internationalization Process? -- How Fast to Internationalize? -- Timing Strategies for Entering a Specific Country -- First-Movers vs. Followers. , Factors Influencing Optimal Timing of Entry -- References -- Further Reading -- More Readings About Internationalization Timing Strategy -- 8: The Multinational Service Firm and Its Strategies -- Introduction -- Multinational Enterprises (MNE) and Service MNEs -- Characteristics of MNEs -- The Impact of Characteristics of Services on Service MNEs -- Strategic Management in Service MNEs -- Strategic Analysis -- Analyzing the External Environment -- Analyzing the Internal Environment -- Strategy Development -- Configuring the Global Value Chain -- Global Integration and Local Responsiveness -- Forces Driving Global Integration -- Forces Driving Local Responsiveness -- Classification of Industries -- A Typology of Strategies -- The Role of Subsidiaries in Multinational Service Firms -- Management of Subsidiaries -- Roles of Subsidiary Managers -- Multinational Service Firms with Digital Business Models -- Digital Firms and Platforms -- The Role of Network Effects for Digital Platforms -- References -- Further Reading -- 9: International Organization and Change in Service Firms -- Introduction -- Organizational Structure -- Vertical Differentiation -- Vertical Differentiation in Service Firms -- Horizontal Differentiation: Classic Organizational Structures for MNEs -- Horizontal Differentiation: Alternative Structures -- Organizational Structures in Multinational Service Firms -- Coordination of the Global Value Chain of Service MNEs -- MNE Strategy and Need for Coordination -- Coordinating Mechanisms -- Coordinating Mechanisms in Service Firms -- The Evolution of Organizational Structures -- Managing Change in the Multinational Service Firm -- Resistance to Change -- Types of Change -- A Model for Change in Global Organizations -- Practice Transfer in PSFs: When Will It Be Successful? -- Exporting Cultural Change: Lessons from the Practice -- References. , Further Reading -- 10: Shared Services and Business Process Outsourcing -- Introduction -- The Landscape of Service Relocation -- The Offshoring/Outsourcing Matrix -- The Rationale for Service Offshoring and Outsourcing -- Offshore Shared Services -- The Rationale for Captive Centers -- Shared Services Location Strategy -- Governance of Shared Services Organizations -- Management of Shared Service Operations -- Global Business Services and Other Recent Trends and Issues -- Offshore Services Outsourcing -- Different Types of Service Outsourcing -- Management of Service Outsourcing -- Outsourcing of Professional Services -- Trends in Outsourcing: Backsourcing -- References -- Further Reading -- 11: International Corporate Governance -- Introduction -- Aims, Goals, and Theories of Corporate Governance -- Why Corporate Governance is Important -- Theories of Corporate Governance -- Mechanisms of Corporate Governance -- International Corporate Governance Systems -- Shareholder vs. Stakeholder System -- Market-Based vs. Bank-Based Systems -- Concentrated vs. Dispersed Ownership -- One-Tier vs. Two-Tier Board -- Corporate Governance in Service Firms -- Types of Governance in PSFs -- References -- Further Reading -- 12: International Ethics and Corporate Social Responsibility -- Introduction -- Stakeholders of Multinational Service Firms -- A Stakeholder Perspective -- Primary Stakeholders and Their Conflicting Interests -- Ethical Dilemmas and Moral Approaches -- Labor Standards -- Environmental Standards -- Human Rights -- Cultural Diversity -- Corruption -- Moral Approaches -- Inappropriate Conduct of Multinationals Abroad -- Environmental Misbehaviors -- Governance Misbehaviors -- Social Misbehaviors -- Corporate Social Responsibility (CSR) -- What Is CSR? -- Models of CSR -- Critical Discussion of CSR -- References -- Further Reading. , III: The Ongoing Management of Multinational Service Firms.

Weitere Ausg.: ISBN 3-031-50344-9

Sprache: Englisch

UID:

Umfang: XVIII, 708 p. 163 illus., 142 illus. in color. , online resource.

Ausgabe: 1st ed. 2024.

ISBN: 9783031503450

Serie: Classroom Companion: Business,

Inhalt: This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms' internationalization and international management. Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility. The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises.

Anmerkung: Part I: The International Environment for Service Firms -- Chapter 1: Introduction: Services in International Business -- Chapter 2: International Service Business and Globalization -- Chapter 3: Development of International Trade and Investment in Services -- Chapter 4: National Differences in the Environment of Service Firms -- Chapter 5: The International Monetary and Financial Environment -- Chapter 6: Trade Protectionism and Economic Integration -- Chapter 6: Trade Protectionism and Economic Integration -- Part II: International Market Entry and Policy -- Chapter 7: The Entry Into Foreign Service Markets -- Chapter 8: The Multinational Service Firm and its Strategies -- Chapter 9: International Organization and Change in Service Firms -- Chapter 10: Shared Services and Business Process Outsourcing -- Chapter 11: International Corporate Governance -- Chapter 12: International Ethics and Corporate Social Responsibility -- Part III: The Ongoing Management of Multinational Service Firms -- Chapter 13: Global Service Marketing -- Chapter 14: Global Account Management -- Chapter 15: Global Service Delivery and Project Management -- Chapter 16: Global Financial Management -- Chapter 17: Global Management of Human Resources -- Chapter 18: Managing Services Across Cultures and Distributed Virtual Teams. .

In: Springer Nature eBook

Weitere Ausg.: Printed edition: ISBN 9783031503443

Weitere Ausg.: Printed edition: ISBN 9783031503467

Weitere Ausg.: Printed edition: ISBN 9783031503474

Sprache: Englisch

DOI: 10.1007/978-3-031-50345-0

URL: https://doi.org/10.1007/978-3-031-50345-0