Kooperativer Bibliotheksverbund

UID:

Umfang: 1 Online-Ressource (VIII, 239 p. 69 illus., 39 illus. in color)

Ausgabe: 1st ed. 2024

ISBN: 9783031555756

Serie: Intelligent Systems Reference Library 252

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-55574-9

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-55576-3

Weitere Ausg.: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-55577-0

Sprache: Englisch

DOI: 10.1007/978-3-031-55575-6

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Umfang: 1 online resource (247 pages)

Ausgabe: 1st ed.

ISBN: 3-031-55575-9

Serie: Intelligent Systems Reference Library ; v.252

Anmerkung: Intro -- Preface -- Contents -- 1 Digital Transformation of Public Services: Introduction, Current Trends and Future Directions -- 1.1 Introduction -- 1.2 Evolution of the e-Government Concepts -- 1.2.1 About e-Government -- 1.2.2 About e-Participation -- 1.2.3 About e-Governance -- 1.2.4 About t-Government -- 1.2.5 About a-Government -- 1.3 The Public Value of Transforming Public Services Through e-Government -- 1.4 e-Government Current Challenges -- 1.5 e-Government ICT Development Trends at a Glance -- 1.5.1 Security Trends -- 1.5.2 Cloud Computing Trend -- 1.5.3 Interoperability Trend -- 1.5.4 Artificial Intelligence Trend -- 1.5.5 Other Innovative Trends -- 1.6 Conclusion and Perspectives -- References -- 2 Enhancing Citizen Satisfaction Using Citizen-Facing Process Mining -- 2.1 Introduction -- 2.2 Citizen Satisfaction -- 2.3 Process Mining -- 2.4 Architectural Framework for Managing Citizen Satisfaction -- 2.5 Research Model -- 2.6 Analysis of Citizen Stories Using Citizen-Facing Process Mining -- 2.7 Discussions -- 2.8 Conclusions -- 2.9 Glossary of Terms -- References -- 3 Thinking Inside the Sandbox: Beyond Public Services Digitalization with Co-Production -- 3.1 Introduction -- 3.2 Scaling Regulatory Sandboxes: Driving Innovation and Transforming Public Services -- 3.3 Bridging the Gap: Enhancing Project Lifecycles -- 3.4 From Participation to Co-Production: Fostering Citizen Involvement in Regulatory Sandbox Innovation -- 3.5 Transforming Public Services: The Role of Regulatory Sandboxes and Co-Production in Fostering Innovation for Citizens -- 3.6 Practical Implications -- 3.7 Conclusion -- References -- 4 Assessing Sustainable Development of e-Government Services Towards Citizen Satisfaction Through Continuous Improvement Approach -- 4.1 Introduction -- 4.2 Objectives -- 4.3 Research Methodology -- 4.4 Conceptual Model. , 4.5 Literature Review -- 4.5.1 Citizen Satisfaction -- 4.5.2 Sustainability -- 4.5.3 e-Government Adoption -- 4.5.4 Continuous Improvement Approach -- 4.6 Continuous Improvement Approach-Process -- 4.6.1 Accessibility -- 4.6.2 Streamlined Services -- 4.6.3 State-of-the-Art Technology -- 4.6.4 Awareness -- 4.6.5 Usability -- 4.7 Enablers and Barriers to e-Government Success -- 4.8 Continuous Improvement Approach-Engineering Methodology -- 4.9 Analysis and Discussions -- 4.9.1 Demographic Data -- 4.9.2 Mean and Standard Deviation of Sustainability, Citizen Satisfaction and e-Governance Adoption -- 4.9.3 Correlation Analysis -- 4.9.4 Regression Analysis -- 4.10 Case Study Method -- 4.10.1 Europe -- 4.10.2 United States -- 4.10.3 Asia -- 4.10.4 Africa -- 4.10.5 Australia -- 4.10.6 e-Governance-a Methodology for Excellence in e-Governance -- 4.10.7 Developing a Process-Oriented View of Government Work -- 4.11 The Web Measure Index -- 4.11.1 Telecommunications Infrastructure Index -- 4.11.2 e-Participation Index -- 4.11.3 e-Government Around the World -- 4.12 Findings and Suggestions -- 4.13 Policy Implications -- 4.14 Conclusion -- References -- 5 Usage of Modern API for Automization of Government Procedures -- 5.1 Introduction -- 5.2 Designing APIs for Government Services: A Comprehensive Guide -- 5.2.1 Simplicity and Consistency -- 5.2.2 Documentation and Developer Support -- 5.2.3 Authentication and Authorization -- 5.2.4 Data Privacy and Compliance -- 5.2.5 Versioning and Backward Compatibility -- 5.2.6 Rate Limiting and Throttling -- 5.2.7 Monitoring and Analytics -- 5.3 Advantages of Using API Design in Government -- 5.3.1 Data Accessibility and Transparency -- 5.3.2 Service Integration and Interoperability -- 5.3.3 Developer Ecosystem and Innovation -- 5.3.4 Efficiency and Cost Reduction -- 5.3.5 Standardization and Reusability. , 5.3.6 Security and Privacy -- 5.3.7 Data-Driven Decision Making -- 5.4 Security and Privacy Concerns of API -- 5.4.1 Connectivity -- 5.4.2 Extensibility -- 5.4.3 Complexity -- 5.4.4 Authorization and Permissions -- 5.4.5 API Abuse and Rate Limiting -- 5.4.6 Secure Data Transmission -- 5.4.7 Logging and Monitoring -- 5.4.8 Privacy Compliance -- 5.4.9 Secure Development Practices -- 5.5 Cost and Challenges of API -- 5.5.1 Security -- 5.5.2 Adhering to Existing Regulation -- 5.5.3 Lack of Skills -- 5.6 Integration of APIs into Existing Government Procedures -- 5.6.1 Benefits of Integrating APIs into Government Procedures -- 5.6.2 Steps to Integrate APIs into Government Procedures -- 5.7 Tools and Strategies for Successful Implementation -- 5.7.1 API Management Platforms -- 5.7.2 Open Data Initiatives -- 5.7.3 Interoperability Standards -- 5.7.4 Security and Access Control -- 5.7.5 Developer Engagement and Support -- 5.7.6 Performance Monitoring and Scaling -- 5.7.7 Compliance and Governance -- 5.8 Cyber Threats in Government Systems: The Vulnerabilities Within API-Based Architectures -- 5.9 Conclusion -- References -- 6 Epidemiology Inspired Cybersecurity Threats Forecasting Models Applied to e-Government -- 6.1 Introduction -- 6.2 Dynamic Forecasting as a Necessity -- 6.3 Inspirations from Epidemiology -- 6.3.1 General Considerations -- 6.3.2 Illustrating Example -- 6.4 Analogy Between the Spread of Diseases and the Spread of Cyber Attacks -- 6.4.1 Pathogen Versus Malware -- 6.4.2 Susceptible Host Versus Vulnerable System -- 6.4.3 Spread and Contagion -- 6.4.4 Strain Evolution -- 6.5 Proposition of Integrated Models to Assess Cyber-Threats -- 6.5.1 The SEIR Epidemiological Model for Cybersecurity -- 6.5.2 Cybersecurity Propagation Model: Inspired by Herd Immunity and Cyber Immunity -- 6.5.3 Multi-level SEIR Epidemiological Model for Cybersecurity. , 6.5.4 Potential Integration for Comprehensive Threat Assessment -- 6.6 Conclusion and Perspectives -- References -- 7 The Provision of e-Services by Public Administration Bodies and Their Cybersecurity -- 7.1 Definition of e-Administration -- 7.2 Context of European Union Regulation -- 7.3 Development and Usage of e-Services -- 7.4 Cybersecurity of Public e-Services -- 7.5 Conclusions and Perspectives -- References -- 8 Modernizing the Processes for Human Resources Through Artificial Intelligence to Optimize a Variety of e-Government Responsibilities -- 8.1 Introduction -- 8.2 Literature Review -- 8.2.1 Artificial Intelligence for e-Government -- 8.2.2 Prediction and Personalization for e-Government -- 8.2.3 New Approaches to Modernize the Processes for Human Resources -- 8.2.4 Summary of the Literature Review -- 8.3 A Framework to Improve the Processes for Human Resources -- 8.4 End-to-End Trustworthiness -- 8.5 Conclusion and Perspectives -- References -- 9 Fuzzy Logic Architecture for Availing E-Governance Healthcare Services by Rural Citizens -- 9.1 Introduction -- 9.1.1 Global Concern of E-Governance Services -- 9.1.2 E-Governance in Indian Context -- 9.2 Review of Literature -- 9.2.1 Evidence Related to Information and Communication Technology -- 9.2.2 Literacy -- 9.2.3 Health Care Services Usage Under E-Governance -- 9.3 Methods -- 9.4 Architecture of Fuzzy Logic -- 9.4.1 Fuzzy System for the Present Study -- 9.4.2 Determination of Variables and Attributes -- 9.4.3 Formation of Fuzzy Rules -- 9.4.4 Formation of Fuzzy System -- 9.4.5 Testing the System with Fuzzy Rules -- 9.5 Discussion -- 9.6 Conclusion and Future Work -- References -- 10 Enhancing the Efficiency and the Security of e-Government: The French Case Study of Human Resources Applications -- 10.1 Introduction -- 10.2 Literature Review. , 10.2.1 Ensuring IT Security of e-Government Applications -- 10.2.2 Improving Administrative Efficiency and Performance Through the Adoption e-Government -- 10.2.3 Enhancing User Satisfaction by Developing e-Government -- 10.3 Data-Based Inter-Ministerial Architecture -- 10.4 Procedure-Based Inter-Ministerial Architecture -- 10.5 Conclusion -- References.

Weitere Ausg.: ISBN 3-031-55574-0

Sprache: Englisch

UID:

Umfang: VIII, 239 p. 69 illus., 39 illus. in color. , online resource.

Ausgabe: 1st ed. 2024.

ISBN: 9783031555756

Serie: Intelligent Systems Reference Library, 252

Inhalt: This book provides a precise portrayal of the current trends and future perspectives of e-Government. It outlines new approaches that optimize public services across diverse sectors. Going beyond traditional boundaries, it offers mathematical models for public services supported by convincing case studies. This book significantly enhances various government services, such as education, healthcare, safety, security, and culture. It also strongly emphasizes safeguarding citizens' personal data, ensuring privacy, and obtaining explicit consent. Tailored for students and academics, the book is an invaluable reference for teaching graduate courses in e-Government, Process Modelling, or Artificial Intelligence. Its impact extends beyond the classroom; civil servants from all domains can find practical insights to navigate the ongoing modernization of public services. Even citizens curious about the transformation in their public services can find this book enlightening. Researchers working in the area of e-Governance can use this book to discover the recent developments in e-Government.

Anmerkung: Digital Transformation of public services: Introduction, Current Trends and Future -- Enhancing Citizen Satisfaction Using Citizen-Facing Process Mining -- Thinking inside the Sandbox: Beyond public services digitalization with co-production -- Thinking inside the Sandbox: Beyond public services digitalization with co-production -- Usage of Modern API for automization of Government procedures -- Epidemiology inspired Cybersecurity Threats Forecasting Models applied to e-Government -- The provision of e-services by public administration bodies and their cybersecurity -- The provision of e-services by public administration bodies and their cybersecurity -- Fuzzy Logic Architecture for Availing the E-Governance Health Care Services by Rural Citizens -- Enhancing the efficiency and the security of e-Government: the French case study of human resources applications.

In: Springer Nature eBook

Weitere Ausg.: Printed edition: ISBN 9783031555749

Weitere Ausg.: Printed edition: ISBN 9783031555763

Weitere Ausg.: Printed edition: ISBN 9783031555770

Sprache: Englisch

DOI: 10.1007/978-3-031-55575-6

URL: https://doi.org/10.1007/978-3-031-55575-6