Kooperativer Bibliotheksverbund

UID:

Format: 1 Online-Ressource (XXIX, 313 p. 111 illus., 79 illus. in color)

Edition: 1st ed. 2024

ISBN: 9783031566158

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-56614-1

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-56616-5

Additional Edition: Erscheint auch als Druck-Ausgabe ISBN 978-3-031-56617-2

Language: English

DOI: 10.1007/978-3-031-56615-8

URL: Volltext  (URL des Erstveröffentlichers)

UID:

Format: xxix, 313 Seiten : , Illustrationen.

ISBN: 978-3-031-56614-1

Additional Edition: Erscheint auch als Online-Ausgabe ISBN 978-3-031-56615-8

Language: English

Subjects: Psychology

Author information: Moormann, Jürgen 1957-

UID:

Format: XXIX, 313 p. 111 illus., 79 illus. in color. , online resource.

Edition: 1st ed. 2024.

ISBN: 9783031566158

Content: "[A] fusion of empathetic strategies with practical insights offers a transformative perspective on workplace efficiency and burnout prevention, making it essential reading for leaders and HR professionals in creating sustainable, healthy organizational cultures." - Ganna Pogrebna, Professor of Behavioral Analytics and Data Science, University of Sydney, Australia "[...] This is a must-read for those interested in both process management and burnout. And the links between both". - Sir Cary L. Cooper, Professor of Organizational Psychology & Health, Alliance Manchester Business School, England "Blending rigorous academic research with real-world insights, this book is a must-read for anyone seeking to navigate the complexities of work efficiency and psychological well-being". - Kurt Matzler, Professor of Strategic Management, University of Innsbruck, Austria, and author of The High Performance Mindset: Race Across America, listed in Forbes Ten Best Business Books of 2023 How can we work towards ensuring that organisations are robust and highly productive and avoid issues such as tiredness, burnout, high employee turnover, motivational issues, or problems with the emotional climate? Bringing together the fields of process management and organisational behaviour for the first time, this book provides sorely needed practical guidance on how organisations can diagnose, anticipate, and address psychological issues in their workforces as well as process vulnerabilities in their operations. Advocating for a human-centred approach to process management, the authors help discover and prevent negative psychological issues related to emotional exhaustion. This book offers a step-by-step toolkit for burnout recognition and systematic prevention using established process management tools. Thus, the book offers a deep look into psychological aspects far beyond classical process management. Yevgen Bogodistov, currently a Professor of Project and Process Management at the Management Centre Innsbruck (MCI), Austria, is a dedicated researcher in business process management and organisational behaviour. Prior to his academic role, he held positions as a leading economist, HR director, and COO in a midsize Ukrainian enterprise. Jürgen Moormann, a Professor of Bank and Process Management at the Frankfurt School of Finance & Management, specialises in strategic development, business engineering, and process management. With a background in management consulting, he brings valuable expertise to the German financial services sector.

Note: 1. Introduction -- 2. (A Very Short) History of Process Management -- 3. (A Very Short) Introduction to Burnout -- 4. Identifying Burnout Using Process Management Inventory -- 5. Burnout Prevention Using Process Management Tools -- 6. Let's Practise and Make It Tangible -- 7. Can a Firm Develop a Burnout Resilience Capability? -- 8. Epilogue.

In: Springer Nature eBook

Additional Edition: Printed edition: ISBN 9783031566141

Additional Edition: Printed edition: ISBN 9783031566165

Additional Edition: Printed edition: ISBN 9783031566172

Language: English

DOI: 10.1007/978-3-031-56615-8

URL: https://doi.org/10.1007/978-3-031-56615-8

UID:

Format: 1 online resource (334 pages)

Edition: 1st ed.

ISBN: 9783031566158

Note: Intro -- Foreword -- Preface -- Acknowledgements -- Contents -- About the Authors -- Abbreviations -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Does One Need This Book? -- 1.2 How to Read This Book -- References -- 2 (A Very Short) History of Process Management -- 2.1 As a Take-off -- 2.2 Sī vīs pācem, parā bellum -- 2.2.1 From a Tribe at a Camp Fire to an Army -- 2.2.2 Universal Soldiers -- 2.3 Traditional Workflow Management -- 2.3.1 An Engineer at the Right Place -- 2.3.2 Action-Oriented Data Processing -- 2.3.3 Process Management: Riding the Ground Swell of Firms' Rethinking -- 2.3.4 Process Improvement and Innovation -- 2.3.5 Digitisation, Digitalisation, and Digital Transformation -- 2.3.6 From Process Mining to AI-Driven Automation -- 2.4 Human-Centred Process Management -- References -- 3 (A Very Short) Introduction to Burnout -- 3.1 What Is Burnout? -- 3.2 Why Does Burnout Appear? -- 3.3 Job Demands -- 3.4 Job Resources -- 3.5 Perception of Resources -- 3.6 State and Trait -- 3.7 Resource Conversion -- 3.7.1 Quantitative Approach to Job Demands and Job Resources -- 3.7.2 Qualitative Approach to Job Demands and Job Resources -- 3.8 Sustainability at Work -- References -- 4 Identifying Burnout Using Process Management Inventory -- 4.1 Let's Make It Worse! -- 4.2 Individual vs Process Management? -- 4.3 Following the Process -- 4.4 Visual Process Management -- 4.4.1 Take a Smile-Give a Smile! -- 4.4.2 Creative Students' Ideas -- 4.5 Tarot Cards: What About a Little Magic? -- 4.5.1 The Devil Is in the Details -- 4.5.2 Writer's Block -- 4.5.3 Why Does It Work? -- 4.5.4 What Is the Problem with the Method? -- 4.6 The Hero with a Thousand Faces -- 4.6.1 Chronological Approach -- 4.6.2 Current Situation -- 4.7 Thematic Apperception Test -- 4.8 Don't Promise when Happy, Don't Decide When Angry -- 4.9 The Root Cause. , 4.10 Why Not Simply Use the Existing Tools? -- 4.11 Can Burnout Appear All of a Sudden? -- References -- 5 Burnout Prevention Using Process Management Tools -- 5.1 Finding the Bottleneck -- 5.2 Make a Magic Tetrahedron from a Magic Triangle -- 5.3 Teach with a Case -- 5.4 Eight Wastes and Lean Management -- 5.5 How to Eliminate the Eight Wastes? -- 5.6 Analysis of Process Design and Its Complexity -- 5.6.1 Analysis of Process Variations -- 5.6.2 Analysis of Media Discontinuities -- 5.6.3 Analysis of Process Interruptions -- 5.6.4 Analysis of Interfaces -- 5.7 Analysis of Process Design Concerning Psychological Issues -- 5.7.1 Analysis of Process Variations -- 5.7.2 Analysis of Media Discontinuities -- 5.7.3 Analysis of Process Interruptions -- 5.7.4 Analysis of Interfaces -- 5.8 Optimisation at What Cost? -- 5.9 Process Improvement and Burnout -- 5.9.1 Start with the Process -- 5.9.2 Think About the Nature of Change -- 5.9.3 Time Horizon -- 5.9.4 Plan the Investment of Your Time and Efforts -- 5.9.5 Who to Start with? -- 5.9.6 Scope of Change -- 5.9.7 Risks and Uncertainty -- 5.9.8 Make It Stats-Driven! -- 5.9.9 Where Is the End? -- 5.10 Process Innovation and Burnout -- 5.10.1 Start with the Problem -- 5.10.2 Changing Organisational Culture -- 5.10.3 (How Much) Time for a Big Change? -- 5.10.4 Time and Efforts -- 5.10.5 But You Have Support … Don't You? -- 5.10.6 Process Innovation Is Usually Cross-Functional -- 5.10.7 No Pain-No Glory -- 5.10.8 Driven by Information Systems -- 5.10.9 Big Bang -- 5.11 Burnout and Process Improvement/Process Innovation -- 5.11.1 Burnout Accompanying Process Changes -- 5.11.2 Burnout Prevention as a Part of Process Changes -- 5.11.3 Changing Your Processes to Prevent Burnout -- 5.11.4 Path Dependence -- References -- 6 Let's Practise and Make It Tangible -- 6.1 Design Thinking for Vision Development. , 6.1.1 Main Stages in a Design Thinking Seminar -- 6.1.2 Preparation of the Seminar -- 6.1.3 First Phase: Beginning with Empathy -- 6.1.4 Second Phase: Defining the Pain Points -- 6.1.5 Third Phase: Ideate -- 6.1.6 Fourth Phase: Let's Prototype It -- 6.1.7 Fifth Phase: Testing the Prototype -- 6.1.8 Repeat … -- 6.2 Design Thinking for Burnout Prevention -- 6.3 House of Cards … Sorry, House of Quality -- 6.3.1 Structure: Why Is It Called a "House"? -- 6.3.2 Room 1: What Do They Want? -- 6.3.3 Room 2: Characteristics and Measures -- 6.3.4 Room 3: Relationships or How to Best Achieve Meet Our Customers' Needs -- 6.3.5 Room 4: Whom Do You Compete with? -- 6.3.6 Room 5: Our Capabilities or Who Takes Care of What? -- 6.3.7 Room 6 (Basement): What Should We Start with? -- 6.3.8 Roof: Correlations of "Hows" -- 6.3.9 Drilling Down and Moving Forward -- 6.3.10 What to Do Next: Implementation -- 6.4 Network Diagram: Let's Look at the Critical-for-Burnout Path -- 6.4.1 Main Elements of a Network Diagram -- 6.4.2 Network Diagram for Psychological Issues -- 6.4.3 More Complex Notation of Psychological Resources in Process Management -- 6.4.4 Notation for Tracking of Burnout-Related Issues -- 6.5 Catapult Exercise: Learning Six Sigma and DMAIC -- 6.5.1 Building a Catapult and Setting the Target -- 6.5.2 Intended and Actual Mean -- 6.5.3 Upper and Lower Specification Limits -- 6.5.4 Distribution, Variance, and Standard Deviation -- 6.5.5 Calculating the Level of Sigma -- 6.6 DMA(G)IC -- 6.6.1 Define -- 6.6.2 Measure -- 6.6.3 Analyse -- 6.6.4 Improve -- 6.6.5 Control -- 6.6.6 DMA[G]IC? -- 6.7 What About Burnout? -- 6.7.1 Defining Burnout-Related Aspects -- 6.7.2 Measuring Social Systems -- 6.7.3 Analysis of Far Too Complex Relationships -- 6.7.4 Improving a Running Motor -- 6.7.5 Control: Quis Custodiet Ipsos Custodes? -- 6.8 What If You Redesign the Process?. , References -- 7 Can a Firm Develop a Burnout Resilience Capability? -- 7.1 Being Capable, Being Able, Being Competent, Having Power, or Having Potential? -- 7.2 Understanding a Capability -- 7.2.1 Consequences of a Capability -- 7.2.2 Antecedents of a Capability -- 7.2.3 Structure of a Capability -- 7.2.4 Measuring a Capability -- 7.2.4.1 Approaching an Organisational Capability Using Reflective Logics -- 7.2.4.2 Approaching an Organisational Capability Using Formative Logics -- 7.2.4.3 Final Analysis -- 7.2.5 Making Conclusions -- 7.3 Burnout Resistance Capability -- 7.4 Burnout Resilience Capability? -- 7.5 Criticism of the Capability Approach -- 7.5.1 Do Firms Need Capabilities to Withstand Burnout and Similar Issues? -- 7.5.2 Is Positive Psychology Enough? -- 7.5.3 What If We Increase the Resource Base? -- References -- 8 Epilogue -- References -- Appendix -- References.

Additional Edition: Print version: Bogodistov, Yevgen Process Management and Burnout Prevention Cham : Springer International Publishing AG,c2024 ISBN 9783031566141

Language: English

UID:

Format: 1 online resource (334 pages)

Edition: 1st ed. 2024.

ISBN: 9783031566158

Content: “[A] fusion of empathetic strategies with practical insights offers a transformative perspective on workplace efficiency and burnout prevention, making it essential reading for leaders and HR professionals in creating sustainable, healthy organizational cultures.” - Ganna Pogrebna, Professor of Behavioral Analytics and Data Science, University of Sydney, Australia “[...] This is a must-read for those interested in both process management and burnout. And the links between both”. - Sir Cary L. Cooper, Professor of Organizational Psychology & Health, Alliance Manchester Business School, England “Blending rigorous academic research with real-world insights, this book is a must-read for anyone seeking to navigate the complexities of work efficiency and psychological well-being”. - Kurt Matzler, Professor of Strategic Management, University of Innsbruck, Austria, and author of The High Performance Mindset: Race Across America, listed in Forbes Ten Best Business Books of 2023 How can we work towards ensuring that organisations are robust and highly productive and avoid issues such as tiredness, burnout, high employee turnover, motivational issues, or problems with the emotional climate? Bringing together the fields of process management and organisational behaviour for the first time, this book provides sorely needed practical guidance on how organisations can diagnose, anticipate, and address psychological issues in their workforces as well as process vulnerabilities in their operations. Advocating for a human-centred approach to process management, the authors help discover and prevent negative psychological issues related to emotional exhaustion. This book offers a step-by-step toolkit for burnout recognition and systematic prevention using established process management tools. Thus, the book offers a deep look into psychological aspects far beyond classical process management. Yevgen Bogodistov, currently a Professor of Project and Process Management at the Management Centre Innsbruck (MCI), Austria, is a dedicated researcher in business process management and organisational behaviour. Prior to his academic role, he held positions as a leading economist, HR director, and COO in a midsize Ukrainian enterprise. Jürgen Moormann, a Professor of Bank and Process Management at the Frankfurt School of Finance & Management, specialises in strategic development, business engineering, and process management. With a background in management consulting, he brings valuable expertise to the German financial services sector.

Note: 1. Introduction -- 2. (A Very Short) History of Process Management -- 3. (A Very Short) Introduction to Burnout -- 4. Identifying Burnout Using Process Management Inventory -- 5. Burnout Prevention Using Process Management Tools -- 6. Let’s Practise and Make It Tangible -- 7. Can a Firm Develop a Burnout Resilience Capability? -- 8. Epilogue.

Additional Edition: Print version: Bogodistov, Yevgen Process Management and Burnout Prevention Cham : Springer International Publishing AG,c2024 ISBN 9783031566141

Language: English

DOI: 10.1007/978-3-031-56615-8