UID:
kobvindex_HPB319958722
Format:
1 online resource (269 pages) :
,
illustrations.
Edition:
2nd rev. ed.
ISBN:
9783598440281
,
3598440286
,
3598220332
,
9783598220333
Series Statement:
IFLA publications, 127
Content:
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Note:
The role of performance indicators in quality management --
,
Indicators of impact or outcome --
,
Overview of the indicators --
,
Description of the indicators --
,
List of indicators: resources, infrastructure, use, efficiency, potentials and development --
,
Calculating costs --
,
Main sources of the indicators.
Additional Edition:
Print version: Poll, Roswitha. Measuring quality. München : K.G. Saur, 2007 9783598220333
Additional Edition:
3598220332
Language:
English
Keywords:
Electronic book.
;
Electronic books.
;
Electronic books.
URL:
ProQuest Ebook Central
URL:
University of Calgary Press
(Freely available. Click here for access.)
URL:
http://www.degruyter.com/isbn/9783598440281
URL:
Connect to online version from DOAB: Directory of Open Access Books. Restricted to current staff and students.
URL:
https://www.degruyter.com/openurl?genre=book&isbn=9783598440281
URL:
https://doi.org/10.1515/9783598440281
URL:
https://ebookcentral.proquest.com/lib/uvic/detail.action?docID=370720
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