UID:
kobvindex_HPB1082874995
Format:
1 online resource
ISBN:
9783631577707
,
3631577702
,
9783631754856
,
363175485X
Series Statement:
Forschungsergebnisse der Wirtschaftsuniversität Wien ; Band 27
Content:
The study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users' preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users' and experts' points of views.
Note:
Cover -- 1 INTRODUCTION -- 1.1 Problem statement -- 1.2 Objectives of the study -- 1.3 Structure of the book -- 2 STATE OF THE FIELD -- THEORETICAL BACKGROUND -- 2.1 Classification of Personalised Internet Applications -- 2.2 Relevant Research Traditions and Theories -- 2.3 Customer Satisfaction in General -- 2.4 Human-Computer Interaction (HCI) -- 2.4.1 The Technology Acceptance Model (TAM) -- 2.4.2 The IS Success Model -- 2.4.3 Flow -- 2.4.4 Hedonic aspects -- 2.4.5 Other Approaches -- 2.5 User Interface Design Aspects -- 2.6 System Evaluation -- 2.6.1 Software Evaluation Methods -- 2.6.2 Web Site Evaluation Methods -- 3 INFLUENCES ON PERSONALISED INTERNET APPLICATIONS' SATISFACTION -- RESEARCH MODEL AND HYPOTHESES -- 3.1 Research Model -- 3.2 Influencing Factors -- Constructs and Hypotheses -- 3.2.1 Perceived Usefulness -- 3.2.2 Perceived Ease of Use -- 3.2.3 Trust -- 3.2.4 Exploratory Browsing Behaviour -- 3.2.5 Enjoyment -- 3.2.6 Attitude towards e-service -- 3.2.7 Experience -- 3.2.8 Satisfaction -- 3.2.9 Commitment -- 4 STUDY METHODOLOGY -- 4.1 Research Methods -- 4.1.1 Qualitative versus quantitative research methods -- 4.1.2 Approaches Used in this Study -- 4.2 Development of the Survey Instrument -- 4.3 Internet Applications Used for Evaluation -- 4.3.1 Tiscover -- 4.3.2 Learn@WU -- 4.3.3 Immobilien.net -- 4.4 Study Participants -- 4.5 Experimental setting and data collection method -- 5 EMPIRICAL RESULTS -- 5.1 Descriptive Statistics -- 5.1.1 Demographic Description of the Sample -- 5.1.2 Personal Characteristics of the Sample -- 5.1.3 Comparison of the three Personalised Internet Applications -- 5.2 Testing the Structural Model of Satisfaction with Personalised Internet Applications -- 5.2.1 Formative versus Reflective Indicators -- 5.2.2 Measurement and Structural Model -- 5.2.3 Model Evaluation in SEM.
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5.2.4 Results of Testing the Structural Hypotheses -- 5.2.5 Structural Analyses for the three Personalised Internet Applications -- 5.3 Expert Interviews -- 5.3.1 Method of Expert Interviews -- 5.3.2 Results of Expert Interviews -- 6 DISCUSSION AND OUTLOOK -- 6.1 Conclusion -- 6.2 Implications for Practitioners -- 6.3 Limitations and Implications for Future Research -- References -- Appendix.
,
In English with front matter in German.
Additional Edition:
Print version: Bauernfeind, Ulrike. User Satisfaction with Personalised Internet Applications. Frankfurt am Main : PETER LANG, [2008]
Language:
English
Keywords:
Electronic books.
URL:
http://library.oapen.org/bitstream/20.500.12657/26803/1/1003242.pdf
URL:
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