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Format: 1 Online-Ressource (290 Seiten)

Edition: 1st ed

ISBN: 9783031104022

Series Statement: Diversity and Inclusion Research Series

Note: Description based on publisher supplied metadata and other sources , Intro -- Foreword -- Preface -- Acknowledgements -- About the Author -- About the Consulting Editor: Dr Doyin Atewologun -- Introduction -- The Constant Struggle -- Turning the Tide -- Sidenote on Terminology -- Contents -- Part I: Of Diversity and Discrimination -- 1: #TheSinsOfOurFathers -- 1.1 Is the World Your Oyster? Discovering Discrimination -- 1.2 Uniqueness: Discovering Inclusion -- 1.3 Diversity: The Good and the Difficult -- Square Pegs in Round Holes -- What Is the Problem? -- 1.4 The Identity Tension: Identities and Society -- 1.5 Choosing Diversity: Choosing Destiny -- The Organisational Opportunity -- Those Who Dare, Win -- Organising for Conflict -- From Algorithm to Compassion -- References -- 2: #TimesOfChange: Where Are We Now? -- 2.1 Things Are Getting Worse, Not Better -- Force and Counter-Force -- 2.2 Society, Organisations and Leadership -- 2.3 Opening Doors to Diversity -- The Merit Aristocracy -- Life on the Career Ladder -- References -- 3: #DiversityRocks: Why Do We Care? -- 3.1 Diversity and Inclusion: Two Words, Two Concepts -- Diversity and Inclusion: Go Together Like a Horse and Carriage -- 3.2 ''Time to Change Course, Captain'': Introducing Change -- To Rock the Boat or Not -- 3.3 Citizenship But for Whom? -- Better Safe Than Sorry? -- 3.4 Forces for D& -- I: The Focus on Change -- Times -- They Are a-Changing -- References -- Part II: Identifying the Scale of the Challenge -- 4: BirdsOfaFeatherFlockTogether: Living Apart Together -- 4.1 The Barriers That Separate Us: See, Hear and Speak No Evil -- The Communication Barrier -- Social Perception and Information Processing -- 4.2 The Dual Forces of Exclusion -- In the Blue Corner -- In the Red Corner -- 4.3 The Curse of History: The Narrative of Legacy -- 4.4 A Question of Trust and the Fear of Strangers -- People Like Us -- 4.5 If You Can't Beat Them, Join Them , Integration and Adaption -- The Bribe -- The Metachrosis Effect -- My Avatar and I -- The Bind of Intersectional Discrimination -- 4.6 Light at the End of the Tunnel -- References -- 5: #BreakingTheMould: Why Traditional D& -- I Programmes Fail -- 5.1 The Tyranny of the Unconscious Mind -- When D& -- I Programmes Fail -- 5.2 First, Tentative Words and the Open Mind -- Charting a New Course -- Education and the Marley Hypothesis -- 5.3 D Just Another Risk? -- D& -- I Policy -- Diversity Recruitment: Risk, Reward, and Making Waves -- The Inclusive Self or Not -- 5.4 Culture Change: A Human Affair -- Walking the Talk -- The Power of Networks -- It Is a Full-Time Occupation -- References -- Part III: Campaigning for Change -- 6: #CultureChange: What It Is and How It Works -- 6.1 What Is Organisational Culture? -- Levels of Cultural Maturity -- The Power of Culture -- The Culture Cycle -- 6.2 On Compliance and Culture -- 6.3 Defining Strategic Culture -- From Chaos to Performance -- The Role Model Organisation -- 6.4 Culture Change: No Small Task -- The Dismantling of Legacy -- Manifestations of Culture: Ghosts of the Past or Visions of the Future? -- 6.5 Pillars of Organisational Culture: The Ground Rules for Change -- The Inclusive Culture -- Academic Coat Hooks -- References -- 7: #OfficePolitics1: How Organisational Dynamics Help or Hinder Change -- 7.1 The Nature of Conflict: For Better or Worse -- Functional Conflict and Diversity -- 7.2 The Trust Antidote: Generating Collaboration Through Dialogue -- Hitching the Charrette to a Horse Called Purpose -- 7.3 The Politics of Influence and Power -- 7.4 The Management of Influence and Power: The Alignment of Objectives -- Influencing Networks -- 7.5 It Is Not What You Say, It Is How You Say It -- Preparing the Campaign -- 7.6 Know the Terrain: Choosing Messengers Wisely -- References , 8: #OfficePolitics2: Marketing the Change -- 8.1 The Tools of Persuasion -- Incentives and Disincentives -- A Bird in the Hand Is Better Than Two in the Bush -- 8.2 Social Networks for Change -- The Chains That Bind Us -- Bridging the Divide -- Linking Potential -- 8.3 Spheres of Influence: Empowering the Messengers -- Tooling Up the Ambassadors -- Gaining the Support of the Crowd -- 8.4 Appointing the D or Not? -- Choosing the Face of Diversity and Inclusion -- Avoiding the Glass Cliff of D& -- I -- The Diversity Cocktail -- References -- 9: #ImperativeConditionsOfChange: What Are the Critical Success Factors? -- 9.1 Of Leadership and Culture: The Path to Inclusiveness -- Five Steps to Inclusivity -- 9.2 The Three Imperatives -- Imperative #1: Inclusive Leadership -- Imperative #2: A Culture of Trust -- Imperative #3: A Living Dialogue -- The Trinity of Imperatives -- References -- 10: #InclusiveLeadership: The Imperative Inclusive Leadership Traits -- 10.1 The Effective Leader -- 10.2 Identifying Inclusive Leadership -- An Iron Fist in a Silk Glove -- Motivation and Leadership -- 10.3 Leadership by Example and Conviction: Transformational Leadership -- Conviction, Consistency and Outcome -- 10.4 Proactive Inclusion: Walking the Tightrope of Vulnerability -- 10.5 Baby Steps to Empowerment: Participative Leadership -- Forms of Empowerment -- Inclusion and Empowerment -- 10.6 Moral Leadership -- Stoic Leadership -- References -- 11: #ClearingTheAttic: The Imperative Condition of a Trust Culture -- 11.1 Leadership and Culture -- 11.2 A Culture of Trust: Its Purpose and Character -- Trust: The Foundation of Lasting Change -- 11.3 Organisational Justice -- The Assumption of Trust -- 11.4 The Cultural Legacy of Prejudice -- Unburdening the Past -- The Fallacy of ''Cancel Culture'' -- 11.5 The Creation of Open Cultures , Behavioural Assessment and Compensation -- The Fortiomas Behavioural Targets -- 11.6 You Can Lead a Horse to Water, But You Cannot Make It Drink -- References -- 12: #LivingDialogue1: The Imperative Condition of a Living Conversation-Sowing the Seeds -- 12.1 Of Headwinds and Tailwinds: The Dynamics of Privilege -- Conversation Partners -- Natural Selection -- and Deselection -- 12.2 The Foundations of Dialogue: Communication -- Theory U and the Four Levels of Listening -- 12.3 Preparing Ourselves for Dialogue -- Humility at the Root of Empathy -- Citizens of the Moment, Not the Past -- The Power of Empathy -- 12.4 The Enduring Conversation -- The Changing Conversation -- Setting the Agenda: Together -- 12.5 The Stakeholder Dialogue Process -- The Generation Gap -- Stakeholder Management -- The Work Has Just Begun -- References -- 13: #LivingDialogue2: The Imperative Condition of a Living Conversation-Cultivating the Ground -- 13.1 Organising for Dialogue -- Combining Empathy and Collegiality -- Scenario Training -- 13.2 The Meeting Place -- Employee Resource Groups -- 13.3 Online Forums: Their Shapes and Sizes -- Internal Communications -- Intranet and Social Media -- 13.4 The Elephant in the Room: We Are Human After All -- Part One: We Are Lazy -- Part Two: We Are Emotional -- Motivating a Change of Mind -- Words Matter Along with the Rest -- 13.5 Authenticity Matters -- The Full Package -- References -- Part IV: The Governance of D& -- I: Best Practice Standards -- 14: #InclusiveGovernance: Making It Happen -- 14.1 The Governance of Culture Change: Positioning the D& -- I Function -- The Central Role of Boardroom Leadership -- Board Delegation of Authority -- The Chief Executive Officer -- Executive Duties -- Board Delegation of Mandate -- 14.2 Diversity and Inclusion as a Control Function -- The ''Three Lines of Defence'' , Reporting Lines: First Line of Defence -- Reporting Lines: The Second Line of Defence -- Reporting Lines: The Third Line of Defence -- 14.3 Ensuring the Independence of Internal Control Functions -- The Reality of the Remote Diversity and Inclusion Officer -- Reporting Lines of the Diversity and Inclusion Function -- Of Sticks and Carrots -- References -- 15: #InclusionMetrics: Defining Success of Diversity and Inclusion -- 15.1 Getting Past Blinkered Vision: Or Blinded by Numbers? -- Creating a Social Accounting Database -- 15.2 Basic Diversity and Inclusion Reporting -- The Exit Interview Unmined -- Raiding the Risk Management Archives -- 15.3 Cultural Diagnostic Tools -- The Inclusion Culture Niche? -- 15.4 Social Listening: Opportunity or Threat? -- The Follow-Up -- 15.5 Monitoring Working-from-Home and Remote Locations -- Reinforcing Virtual Inclusion -- 15.6 Putting the Horse Before the Cart: The Role of Reporting Formats -- 15.7 Success: You Know It When You See It -- References -- 16: #BeTheChange: Corporate Responsibility and Impact Beyond the Firm -- 16.1 Leadership in a Leaderless World -- Beyond the Firm -- 16.2 The Case Studies -- Case Study One: Microsoft -- Microsoft Culture -- On Culture Change -- Minority Representation in the Workforce -- The Microsoft Ecosystem -- Strengthening Communities -- Education -- Social Justice -- Charity Begins at Home -- Case Study Two: EY USA -- Do as I Say -- Nine Inclusive Steps -- EY in the Real World of #BLM -- 16.3 Case Study Conclusions and Comparison -- Of Head and Heart -- 16.4 Be the Change: Ask Not of Others What to Do -- Beyond Performance Indicators -- References -- 17: #BestPracticeStandards: From Compliance to Culture -- 17.1 The Role of Business Standards -- NB. Certification Is Not the Answer -- 17.2 ISO Standard 30415: Human Resource Management-Diversity and Inclusion , ISO 30415:2021 Operational Contents

Additional Edition: Erscheint auch als Druck-Ausgabe Smith-Meyer, Anthony Unlocking the Potential of Diversity in Organisations Cham : Springer International Publishing AG,c2022 ISBN 9783031104015

Language: English

UID:

Format: 189 p.

Edition: 1st ed.

ISBN: 1-281-28388-6 , 9786611283889 , 1-60557-085-0 , 1-4356-4778-5

Content: The travel-and-tourism industry is among the world's fastest-growing professions and because the industry has been experiencing such a boom there is great need for qualified tourism professionals. Tourism is one of the few industries that offers exciting, challenging and varied careers - plus fast promotions! Just some of the reasons why travel-and-tourism should be considered as a career choice include the facts that it is the: world's largest employer, the world's fastest-growing industry, with over seven sectors comprised in the industry you're sure to find an exciting job that suits your interests and there is guaranteed fun while associating with people on vacation and looking for a good time. In addition, global opportunities to travel and work around the world and pride in being a host to your own country or region offers workers with the benefit that each day is different, thus offering new opportunities and challenges. "Employment opportunities are growing at an impressive rate" says author, Gerald Mitchell. "In 2005, an additional 130 million new tourism jobs were created around-the-world with over 4oo different types of employment. These statistics are encouraging to those who have the right stuff to work in the tourism industry.'.

Note: Bibliographic Level Mode of Issuance: Monograph , Intro -- Global Travel-Tourism Career Opportunities -- Acknowledgments -- Table of Contents -- Chapter 1 Welcome to the Travel-Tourism Industry -- What is Tourism? -- New Jobs and Business Opportunities Are Waiting for You! -- Selling Tours for Profit -- Competition For Tourist Dollars -- Eight Essential "Pulling Powers" -- The Tourists are coming! Are you ready? -- Outbound Tourism -- Inbound Tourism -- Five Stages of a Visitor's Travel -- Chapter 2 Your Career in Travel-Tourism -- Seven great Reasons for a Travel-Tourism Career -- Unlimited Career Paths and Opportunities -- Getting Started: Overcoming A Lack of Experience -- Entering Travel-Tourism as a Front-Line Employee -- Experience -- Conditions -- Rewards -- Flexibility -- The Hours -- Salaries -- Never Traveled Abroad? -- Do You Have What It Takes To Work in Travel Tourism? -- What You Need to Succeed In Travel-Tourism -- Chapter 3 Where the Jobs Are: Travel Industry Sectors -- Six Industry Sectors … Plus One More! -- Sector 1: Retail Travel Agency -- Sector 2: Special Events, Conferences, and Convention Planing -- Sector 3: Government and Local Tourism Boards -- Sector 4: Transportation -- Sector 5: Airline Careers -- Sector 6: Theme Parks and Entertainment -- Sector One - Retail and Wholesale Travel Companies -- Industry Sub-Sect -- The Retail SubSector -- On the Job Duties and Responsibilities: -- The Wholesale SubSector ~ Careers as Tour Operators -- Wholesale SubSector ~ In-Bound Destination Management -- Lead An Exciting Career as an International Tour Director -- Sector Two - Tourism Services Providers Special Events, Conferences and Conventions Planner Professional Tour Guide Services -- Special Events, Conference and Convention Planner -- Nature Guiding Careers -- Duties of an Adventure, Recreational, and Instructor Tour Guide. , Advanced training opportunities for the adventure tour guide: -- Guides & -- Pro-Instructors for Ski Resorts -- Fishing Lodge Guide & -- Instructor -- Heritage - Cultural- Historian - Interpretive Guide Careers -- Museum Curator-Interpretive Guide Careers -- Sector Three - Working for Government, State & -- City Tourism Boards -- Convention Sales Manager -- Tourism Marketing Coordinator -- Visitor Information Counselor -- Working for the National and State Parks Service -- State/Regional Park Ranger "Smoky the Bear" -- City Parks Recreation Programmer -- Sector Four - Welcome to the Transportation Field -- Motor Coach-Rail-Cruise Lines-Airlines -- Motor Coach Driver/Charter and Local Sightseeing Conductor -- Charter Motor Coach - Tour Director -- Director of Sales and Marketing for Charter Motor Coach Companies -- Rail Service-Amtrak-North America -- Rail Engineer -- Railroad Conductor -- Cruise Lines Industry: "A Global Community" -- Passenger Service Representative -- Activities Director -- Sector Five - Airline Career and Employment Opportunities -- Airline Pilot -- Flight Attendant -- Airline Reservationists -- Customer Service Representatives -- Sector Six - Theme Parks-Attraction Centers and Broadway -- Attractions Ride Operator -- Sector Seven - Alternative Paths to Your Dream Job -- Travel Writer-Photographer -- Teacher-Trainer for the Hospitality-Tourism Industry -- Yacht Crew - River Boats -- Ski & -- Spa Industry -- Choosing the Ski Industry as a Career -- Choosing the Spa Industry as a Career -- Become a Private Pilot or Start Your Own Business -- Casino Employment Opportunities -- "E-Commerce TRAVEL" -- What Attracts You to the Travel Industry? -- Chapter 4 Owning Your Own Travel-Tourism Business -- Are You An Entrepreneur at Heart? -- Life Changes -- Assuming the Role of Self-Employed-Owner/Manager. , First Business Essential: Prepare a Comprehensive Plan -- When can you expect to start making money? -- Prepare a "To-Do" List In Your Startup Planning Stage -- Seven Profitable Business Opportunities -- Transportation -- Lodging -- Dining/Entertainment -- Retail gifts/Shopping -- Ground Services Touring -- Domestic and International Tour Directors -- Owning a Boat Charter Company or Being a River Boat Captain -- Visitor Accommodations ~ Providing a Place to Sleep -- Types of Accommodation Businesses -- Hotels -- Bed and Breakfasts and Farm/Ranch Vacation Sites -- Cabins, Cottages and Houseboats -- Campgrounds -- Youth Hostels -- Operating Duties for All Accommodations -- Catering to Travelers Who Want to Shop -- Visitors Need To Be Fed! ~ Restaurant Operations -- Starting Your Own Tour Guiding Company -- Providing a Tour Guide Service -- New Business Opportunities -- Heritage Interpreters -- Tour Guide-Adventure Tours -- Outdoor Adventure Guide -- Starting an In-Bound Destination Management Company -- Designing and Escorting Tours for the Physically Challenged -- Career Opportunities for International Tour Directors -- Five Key Considerations In Tour Promotion -- Becoming a Dream Merchant! -- Chapter 5 Your Road Map to Employment in Travel-Tourism -- Where the Jobs Are -- Let's Get Started! -- For High School and College Students ~ A Career Start Challenge -- For Adults -- Take a Career Step in the Right Direction -- Chapter 6 Preparing a Resume That Works! -- Your Resume is Your Introduction! -- Need help In Making a Career Choice? -- Now….Start Marketing Yourself! -- Enhance your Attraction Level -- Increase your Visibility -- Chapter 7 Resources Within the Tourism Industry -- Launching Your Career -- Chapter 8 Travel-Tourism Career Resource Guide -- An Alphabetical Guide to Career Resources -- Organizers of Group Tours Trade Shows and Conferences. , Government and State Tourism Offices -- Glossary Of Travel Terms -- The GEM Group Consulting Services. , English

Additional Edition: ISBN 0-945439-14-8

Language: English