Kooperativer Bibliotheksverbund

UID:

Format: 1 online resource (756 pages).

ISBN: 9781802202595 (e-book)

Series Statement: Elgar encyclopedias in the social sciences series

Content: "The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: - First encyclopedia of service studies covering the key topics in the field - Entries written by 241 leading scholars and practitioners from 39 different countries - Fully supported by The European Association for Research on Services (RESER) - Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history"--

Note: Contents: Preface and acknowledgments -- Section 1. Tertiarization and services: Definitions and theories -- 1.1. Definitions and classifications architectural (or assembled) services / Faridah Djellal -- Characteristics of services / Sabine Benoit -- The concept of services in EU legal texts / Damien Broussolle -- Gadrey's service triangle / Faïz Gallouj -- Industry borders and the size of the services-producing sector / Damien Broussolle -- Service classification / Luis Rubalcaba and Ernesto Solano -- Service definition / Luis Rubalcaba -- Service ontology / Aarre Laakso and Luis Rubalcaba -- Services in national accounts / Damien Broussolle -- The "services worlds" / Faïz Gallouj -- 1.2. Sectors and activities big four audit and accounting firms / Camal Gallouj and Nizar Gallouj -- Construction as a service / Jan Bröchner -- Cultural and creative industries / Lars Fuglsang -- E-services / Ada Scupola -- Factoryless goods producing firms / Damien Broussolle -- Farm advisory services / Pierre Labarthe -- High-speed rail services / Marie Delaplace -- Hospital retailing / Naïla Gallouj -- Industrial services / Heidi M. E. Korhonen -- Insurance services / Debora Allam-Firley -- Introduction to web services / Jens Neuhüttler -- Knowledge-intensive business services (kibs) / Liudmila Bagdonienė -- Knowledge-intensive social services (kiss) / Benoît Desmarchelier -- M-tourism services / Stephane Bourliataux-Lajoinie and Arnaud Riviere -- Management consultants: From pariah to hegemon? / Matthias Kipping The Many Service Dimensions of Agriculture / Camal Gallouj -- Professional service firms / Michael Smets, Jeffrey Peo and Ian Rodgers -- Public health services / Ida Gremyr -- Publishing and editing as a service / Marie-Pierre Vaslet -- Touristic services / Rimante Hopeniene -- Transportation and logistics services / Bernd Bienzeisler - 1.3. Structural change, tertiarization and markets -- Demand-driven services / Zhaohao Sun -- Household services consumption / Elena Mañas and Patricia Gabaldon -- Input-output and services / José A. Camacho and Mercedes Rodríguez -- Market forms in services / Henk L. M. Kox -- Productivity and performance in services / Andres Maroto Sanchez --Services Economic Growth / Luis Rubalcaba and Ernesto Solano -- Servindustrial economy / Aku Valtakoski and Javier Reynoso -- Structural change and tertiarization in developing countries / Gisela Di Meglio and Jorge Gallego -- 1.4. Services in economic and management thought: Concepts and theories -- Alfred sauvy, services and the spillover theory / Camal Gallouj -- Allan fisher and the tertiary sector / Camal Gallouj -- Circular economy and services / Camal Gallouj and Céline Viala -- Colin clark and the generalization of the three-sector model / Camal Gallouj -- Complex systems, risk economics and services: Giarini's contribution / Camal Gallouj -- Daniel bell and the post-industrial society / Faïz Gallouj -- The experience economy and service experiences / Jon Sundbo -- Fr.d.ric bastiat and services / Jon Murphy -- The functional and performance economy in services / Walter R. Stahel -- Harry greenfield and the focus on producer services / Camal Gallouj -- Heinrich storch and "internal goods" / Faïz Gallouj -- Ibn khaldun and the many ways to make a living / Camal Gallouj and Faïz Gallouj -- The increasing complexity and the "what-how" transformation / Camal Gallouj -- Information economy, knowledge economy, intangible and new economy . . . What next? / Camal Gallouj -- Jean fourasti and the logic behind the three-sector model / Camal Gallouj -- Jean gadrey: Characterizing services and service relationships / Camal Gallouj -- Joachim singelmann: Toward a refined classification of services / Camal Gallouj -- Jonathan gershuny and the self-service society / Faïz Gallouj -- Public service logic / Stephen P. Osborne -- Quaternary sector / Camal Gallouj -- Service-dominant logic / Angeline Nariswari and Stephen L. Vargo -- Service ecosystems / Kaisa Koskela-Huotari -- Service: From smith to hill / Damien Broussolle -- Service science / Paul P. Maglio -- Services and schumpeter / Michael Peneder -- The three-sector model / Camal Gallouj -- Victor fuchs and services / Camal Gallouj -- What did marx say on services? / Damien Broussole -- William j. Baumol and services / Benoît Desmarchelier -- Section 2. Managing services, services in management. 2.1. Organization and operations balancing demand and capacity in services / Patricia Chew and Jochen Wirtz -- Core services and peripheral services / Faridah Djellal and Camal Gallouj -- Corporate digital responsibility (cdr) in services / James Tarbit, Nicole Hartley, Werner Kunz and Jochen Wirtz -- Digital servitization of manufacturing firms / Theoni Paschou -- Front office versus back office / Camal Gallouj and Jean-Claude Pacitto -- Lean management in services / Daryl Powell -- Logistics in service organizations / Gilles Paché -- Low cost in services / Camal Gallouj -- Product-service systems / Valérie Mathieu -- Public-private partnerships for service provision / Veiko Lember -- Service blueprint / Faïz Gallouj -- Service growth in product firms / Christian Kowalkowski -- Service industrialization / Uday Karmarkar Service Operations / Richard Metters -- Service outsourcing: Delineating the scope of the firm / Bertrand V. Quélin -- Servitization and advanced services / Ahmad Beltagui, Tim Baines, Andreas Schroeder and Ali Ziaee Bigdeli -- Servuction systems / Muriel Jougleux -- Smart product-service systems / Kentaro Watanabe -- Sourcing business services / Wendy van der Valk and Kostas Selviaridis -- Time and services / Camal Gallouj -- Worlds of production and performance in services / Faïz Gallouj -- 2.2. Service marketing and strategy -- Communication in services / Ronan Divard -- Consumer resistance in services / Abdelmajid Amine -- Customer journey / Asbjørn Følstad and Ragnhild Halvorsrud -- E-servicescape/cyberscape / Mark S. Rosenbaum and Germán Contreras Ramírez -- Information asymmetry and uncertainty in service markets / Camal Gallouj -- Luxury service consumption / Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze -- Management of franchise chains in services / Rozenn Perrigot -- Multi/omni and cross-channel distribution / Huan Liu and Peter C. Verhoef -- Positioning a service / Ronan Divard -- Pricing in services / Frédéric Jallat -- Quality signaling on service markets / Camal Gallouj -- Ranking in services / Camal Gallouj and Hind Marzak -- Relationship marketing in services / Adrian Palmer -- Satisfaction in service experiences / Elodie Mallor and Sylvie Llosa -- Self-service and customer participation / Audrey Bonnemaizon and Sandrine Cadenat -- Service climate / Benjamin Schneider -- Service failure, recovery and complaint handling / Chiara Orsingher -- Service franchising / Rozenn Perrigot -- Service guarantee / Benedetta Crisafulli -- Service level agreement (sla) / Gilberto Perez -- Service quality models / Emel Yarimoglu -- Service robots and AI in the frontline / Stefanie Paluch, Jochen Wirtz and Werner Kunz -- Services and customer deviance / Jean-Baptiste Suquet -- Servicescape / Mark S. Rosenbaum and Germán Contreras Ramírez -- Social franchising / Rozenn Perrigot -- Standards and certifications for services / Grete Rusten -- Strategic alliances of service firms / Brian Tjemkes and Olivier Furrer -- Strategies for developing customer loyalty for services / Jochen Wirtz and Patricia Chew -- Understanding consumer behavior in the service encounter / Jochen Wirtz and Patricia Chew -- 2.3. Employment, hrm in services "bullshit jobs", service jobs? / Camal Gallouj -- Creative class / Camal Gallouj -- Customers as "partial employees" of service organizations / Camal Gallouj, Philippe Jourdan and Valérie Jourdan -- Emotional work and services / Employee Empowerment in Services / Conrad Lashley -- "good jobs vs bad jobs": Dualism in the service labor market / Camal Gallouj -- Human resource ma , Bryson -- Service employment systems / Damien Broussolle -- Up or out system in consultancy / Camal Gallouj -- Section 3. Innovation in services, services in innovation -- 3.1. Definitions, concepts, theories and measurement assimilation approaches to innovation in services / Faïz Gallouj -- The assimilation-demarcation-integration (adi) framework for innovation in services / Faridah Djellal -- Bricolage and ad hoc innovation / Lars Fuglsang -- Characteristics-based approaches for innovation in services / Paul Windrum -- Demarcation approaches to innovation in services / Faïz , Gallouj -- Innovations in Smart Service Systems / Jens Neuhüttler and Walter Ganz -- Integration Approaches to Innovation in Services / Faïz Gallouj -- Inversion Approaches to Innovation in Services / Faridah Djellal -- Measuring Innovation in Services / Anna Serena Vergori and Nicola De Liso -- Public-Private Innovation Networks in Services (PPINSs) / Alessandra Marasco -- Public Service Innovation Networks (PSINs) / Faïz Gallouj and Nizar Gallouj -- The Reverse Product Cycle Model (Barras) / Faridah Djellal -- Service Innovation in OECD Manuals / Anthony Arundel -- Services and Community Innovation Surveys / Maria Savona -- Social Innovation and Services / Luis Rubalcaba -- 3.2. Organization and strategy for innovation -- Artificial Intelligence in Services / Cristina Mele and Tiziana Russo-Spena -- Blockchain and Innovation in Services / Tiziana Russo-Spena and Cristiana Mele -- Design Thinking for Public Service Innovation / Maria Taivalsaari Røhnebæk -- Dynamic Capabilities for Service Innovation in the Digital Era / Paulo Antônio Zawislak, Carlai de Oliveira Netto, Rafael Toassi Crispim and Guilherme Freitas Camboim -- Employee Involvement in Service Innovation / Marit Engen, Lars Fuglsang and Tiina Tuominen -- Fablabs and Hackerspaces and Innovation in Services / Laure Morel -- Global and National Cooperation in Service Innovation / Xavier Vence -- Intellectual Property Rights and Service Innovation / Doris Schartinger -- Intrapreneurship in Services / Jon Sundbo -- Living Labs for Service Innovation / Lars Fuglsang -- New Service Development: Key Concepts and Performance Drivers / Bo Edvardsson and Bård Tronvoll -- Practice-Based Innovation in Services / Marja Toivonen -- Quality Standards and Innovation in Services / Christiane Hipp -- R&D in Services / Jari Kuusisto and Liting Selina Liang -- Service Design and Innovation / Birgit Mager -- Service Innovation and Ethics and Societal Issues / Jacob Dahl Rendtorff -- Social Entrepreneurship and Service Innovation / Ada Scupola -- "Up or Out" System and Innovation in Consulting Firms / Camal Gallouj -- User/Consumer-Based Innovation in Services / Olivier Furrer, Mikèle Landry, Chloé Baillod, Rodoula Tsiotsou and Ben Liu -- 3.3. Sectoral approaches to innovation in services : The "Retail Accordion" Model of Hollander / Camal Gallouj -- The "Big Middle" Model of Innovation and Change in Retailing / Camal Gallouj -- Creative Innovation in Gastronomy Services / Cheryl Marie Cordeiro and Jaap W. van Hal -- Digital Transformation in the Public Sector / Noella Edelmann, Nathalie Haug and Ines Mergel -- Innovation and Knowledge Management in Consultancy Services / Faridah Djellal -- Innovation in Financial Services / Anne-Laure Mention -- Innovation in Health Services / José Luis Navarro Espigares -- Innovation in Insurance Services / Antonio Coviello -- Innovation in KIBS / David Doloreux, Richard Shearmur and Gabriel Baldassarri -- Innovation in Postal Services / Bernhard Bukovc -- Innovation in Professional Service Firms / Michael Smets, Ian Rodgers and Jeffrey Peo -- Innovation in Restaurants / Craig Lee -- Innovation in Social Services / Andreas Langer and Simon Güntner -- Innovation in Tourism and Hospitality / Anne-Mette Hjalager -- Innovation in Transportation / Stephan Müller -- KIBS in Innovation Systems / Ian Miles -- "Local" Theories and Models of Innovation in Retailing / Camal Gallouj -- Open Banking Services / Gilberto Perez -- Platforming: A Logistical Service Innovation / Gilles Paché -- Public Service Innovation / Antonello Zanfei -- Service Innovation in Construction / Jan Bröchner -- Service Innovation in Manufacturing Firms / Lars Witell -- The "Wheel of Retailing" Model / Camal Gallouj -- SECTION 4. SERVICES TRADE, SERVICES SPACES -- 4.1. Services: an international perspective Cloud-Based Services, Digital Platforms and Internationalization / John R. Bryson -- The COVID-19 Shock and Services Trade / Anirudh Shingal -- Digital Services in the Food and Agriculture Sectors of Developing Countries / Heike Baumüller -- The General Agreement on Trade in Services: A Work in Progress / Jean Philippe -- Global Supply Chains: The Fragility of Delivery Service / Gilles Paché -- Gravity Models and Trade in Services / Peter M. Smith -- Indian Software Services / Anthony P. D'Costa -- International Branding in Services / Mbaye Fall Diallo -- International Trade and Services / Mercedes Rodríguez and José A. Camacho -- Internationalization of Higher Education / Jane Knight -- Internationalization of Management Consultancy / Johannes Glückler -- Internationalization of Services in Emerging Countries / Cristina Castro-Lucas -- Knowledge Services Offshoring / Kristin Brandl and Michael Mol -- M-Services in Developing Countries / Stephane Bourliataux-Lajoinie and Arnaud Rivière -- Medical Tourism / Marina Gregoric -- Multinational Service Firms / Peter Enderwick -- Peer-to-Peer Sharing Platforms, from Gifts to International Exchanges / Daisy Bertrand -- The Role of Standards for Trade in Services / Knut Blind -- Service Innovation in Developing Countries / Diego Aboal and Luis Rubalcaba -- Service Offshoring / Jean Philippe and Pierre-Yves Léo -- Service Trade, Gender and Policies / Pierre Sauvé -- Services in Developing Countries / Eduardo Raupp de Vargas -- Services in the Balance of Payments / Damien Broussolle -- Services Internationalisation / Jean Philippe and Pierre-Yves Léo -- Services SMEs and International Trade / Hildegunn Kyvik Nordås -- 4.2. Services: regional and local perspectives -- City as a Service / Anna Viljakainen -- Coworking, Third Places and Local Development / Christine Liefooghe -- E-Services in Urban Areas / Tommi Inkinen -- The Geography of KIBS / Richard Shearmur and David Doloreux -- Intra-Urban Localization of Services / Lars Winther -- Last Mile Delivery Services / Emel Aktas -- Local Intensive Business Services (LIBS) / Magali Talandier -- Service Location and Retail Location / Jerome Baray -- Services and Urban Centers / Jean Philippe and Pierre-Yves Léo -- Services Geography / Bernadette Mérenne-Schoumaker -- Services in Regional Development: From Followers to Engines / Camal Gallouj -- Services: Engine of Urban Economic Growth / Jean Philippe and Pierre-Yves Léo -- SECTION 5. SOCIETAL CHALLENGES AND PUBLIC POLICY -- 5.1. Societal challenges for services Active Mobility Services / Silvia Stuchi and Sonia Paulino -- Base of the Pyramid (BoP) Service Research / Karla Cabrera, Ana Valdés and Javier Reynoso -- Capturing the Value of Public Services / Kirsi Hyytinen -- Care Society, Care Services / Pascale Molinier -- Chinese Culture and its Impacts on the Service Economy / Sen Bao and Marja Toivonen -- Cultural Differences and Services / Olivier Furrer -- Elderly Care Services in the Future: The Role of Technology / Hannamaija Tuovila, Kentaro Watanabe and Kirsi Hyytinen -- Green Platforms Services for Sustainability / Andreas Pyka and Lea F. Stöber -- Integration Services for Refugees / Klara Foti -- Islamic Financial Services / Eddy S. Fang -- Islamic Touristic Services / Camal Gallouj -- New Services for Elderly People in Europe / Christian Bourret and Thérèse Depeyrot -- Resilience and Renewal through Imposed Service Innovation / Kristina Heinonen -- Retail Services and Aging Consumers / Camal Gallouj -- Science Museums as Educational Services / José Aureliano Martín Segura and César Pérez López -- Service and "Servitude" / Isabel Pedraza-Acosta -- Service and Aging / Samuel Guillemot -- Services and Religion / Camal Gallouj -- Service Inclusion / Rolf Rønning -- Services and Environment (Greening) / Brita Hermelin and Patrik Ström -- Services and the Environmental Kuznets Curves / Benoît Desmarchelier -- Services Sector in Conflict Regions / Rabeh Morrar -- Sexual Services and Escorts / Camal Gallouj -- Street Services: Street Vendors and Service Providers / Camal Gallouj -- The Sustainability of Logistics and Transportation Ser , Public policy for services -- Big Data Services and Policy Making / Luis Rubalcaba, Leticia Rubalcaba and Aarre Laakso -- Competition Policy / Luis Rubalcaba -- Deregulation in Services Network Industries within the European Union / Damien Broussolle -- Educational Services and Policies: Towards a System Approach / Oscar Montes Pineda -- Employment Policies in the Services Sector / Raquel Llorente -- Entrepreneurship Policies for Public Libraries / Varun Gupta, Chetna Gupta and Leandro Pereira -- Global Services Skills Policies / Javier Peña Capobianco -- Good Practices in Promoting FDI in Services / Roberto Echandi -- Policies for Blockchain Adoption in Education / Varun Gupta, Chetna Gupta and Leandro Pereira -- Policies for Co-Creation in Public Administrations / Francesco Mureddu -- Policies for Digital Transformation in Services / David Gago -- Policies for Distributive Trades Services / Javier Casares -- Policies for , Health Services / Manuel García-Goñi -- Policies for Innovation in the Public Sector / Eran Vigoda-Gadot -- Policies for Knowledge-Intensive Business Services / Luna Leoni and Urko Lopez Odriozola -- Policies for Public-Private Innovation Networks / K. Matthias Weber and Bernhard Dachs -- Policies for Service Innovation in Developing Countries / Luis Rubalcaba and Diego Aboal -- Policies for Services Innovation in Enterprises / Luis Rubalcaba and José Franco -- Policies for Services Integration in Global Value Chains / Nanno Mulder -- Policy Barriers to Trade in Services and their Impact / Martin Roy -- Policy for Services Statistics in a Digital and Borderless Economy / Diego Aboal and Luis Rubalcaba -- Public Policies for Digital Co-Creation in Public Services / Noella Edelmann and Francesco Mureddu -- Public Policies for Service Quality / Luis Rubalcaba and Aarre Laakso -- Public Policy and Sustainable Service-Oriented Business Model Innovation / Alberto Peralta -- Regional Policies and the Services Sector / Rubén Garrido-Yserte and María-Teresa Gallo-Rivera -- Regulation in Services / Henk L. M. Kox -- Regulation of False Self-Employment in Services / Anita Wölfl -- Services-Related Policies: An Overall Framework / Luis Rubalcaba -- Services Trade Policy / Matteo Fiorini and Bernard Hoekman -- The Single Market and the Services Directive / Damien Broussolle -- Tourism Policies / Francisco J. Navarro-Meneses -- Index.

Additional Edition: ISBN 9781802202588 (hardback)

Language: English

Keywords: Electronic books.

URL: https://www.elgaronline.com/view/book/9781802202595/9781802202595.xml