In:
International Journal of Tourism Cities, Emerald, Vol. 2, No. 2 ( 2016-5-3), p. 108-124
Abstract:
– Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.
Type of Medium:
Online Resource
ISSN:
2056-5607
DOI:
10.1108/IJTC-12-2015-0032
Language:
English
Publisher:
Emerald
Publication Date:
2016
detail.hit.zdb_id:
2814780-7
