In:
ACM Transactions on Computer-Human Interaction, Association for Computing Machinery (ACM), Vol. 19, No. 2 ( 2012-07), p. 1-25
Abstract:
In many situations, people make judgments on the basis of incomplete information, inferring unavailable attributes from available ones. These inference processes may also well operate when judgments about a product’s user-experience are made. To examine this, an inference model of user-experience, based on Hassenzahl and Monk’s [2010], was explored in three studies using Web sites. All studies supported the model’s predictions and its stability, with hands-on experience, different products, and different usage modes (action mode versus goal mode). Within a unified framework of judgment as inference [Kruglanski et al. 2007] , our approach allows for the integration of the effects of a wide range of information sources on judgments of user-experience.
Type of Medium:
Online Resource
ISSN:
1073-0516
,
1557-7325
DOI:
10.1145/2240156.2240159
Language:
English
Publisher:
Association for Computing Machinery (ACM)
Publication Date:
2012
detail.hit.zdb_id:
2006332-5
