In:
Journal of Service Research, SAGE Publications, Vol. 15, No. 4 ( 2012-11), p. 370-389
Type of Medium:
Online Resource
ISSN:
1094-6705
,
1552-7379
DOI:
10.1177/1094670512442806
Language:
English
Publisher:
SAGE Publications
Publication Date:
2012
detail.hit.zdb_id:
2020788-8
SSG:
3,2