UID:
almafu_9959328777902883
Format:
1 online resource (xiv, 385 pages) :
,
illustrations
ISBN:
9780470391099
,
047039109X
,
9780470445075
,
0470445076
,
9780470391105
,
0470391103
,
9781119205449
,
1119205441
Series Statement:
Oliver Wight
Content:
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Note:
Includes index.
,
Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.
Additional Edition:
Print version: Groves, Dennis, 1942- Achieving class A business excellence. Hoboken, N.J : John Wiley & Sons, ©2008 ISBN 9780470260340
Additional Edition:
ISBN 0470260343
Language:
English
Keywords:
Electronic books.
;
Electronic books.
;
Electronic books.
;
Electronic books.
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119205449
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119205449
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119205449
