UID:
almafu_9959828272002883
Format:
1 online resource (448 pages)
ISBN:
9781786431370 (e-book)
Content:
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include: strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.
Note:
Includes index.
,
Contents: Part I Setting the stage -- 1. Human resource management in the hospitality and tourism sector / Ronald J. Burke -- 2. The changing tourism and hospitality context: implications for human resource management in an age of disruption and growth / Julia Christensen Hughes -- Part II Developing a service quality culture -- 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry / William C. Murray -- 4. The talent agenda in hospitality and tourism / William J. Pallett -- 5. How to develop hotel brand internalization among hotel employees / Catherine Cheung and Tom Baum -- 6. Leadership in hospitality organizations: achieving competitive advantage / Ronald J. Burke -- Part III Developing human capital -- 7. Evolving conceptions of talent management: a roadmap for hospitality and tourism / Julia Christensen Hughes and William Murray -- 8. Just for the girls?: women's employment and career progression in the hospitality industry / Shelagh Mooney -- 9. Ageism and age discrimination in hospitality employment: issues, challenges and remedies / Andrew Jenkins -- Part IV Critical employee and organization outcomes -- 10. Advancing engagement: debates in the field and proposed directions for hospitality and tourism research and practice / Julia Christensen Hughes -- 11. Synopses of empirical studies on engagement in hospitality and tourism research / Julia Christensen Hughes -- 12. Security and safety: an internal customer perspective / Alfred Ogle -- 13. Gender differences in burnout perceptions: the case of hotel employees / Darya Kara and Muzaffer Uysal -- Part V Human Resource management initiatives -- 14. Diversity training in the hospitality and tourism industry / Juan M. Madera, Camille E. Kapoor and Lindsey Lee -- 15. Unions at Disney: the happiest place on earth / Sara L Mann and Marie-Helene Budworth -- 16. Benefits of workplace learning in hospitality organizations / Ronald J. Burke -- 17. The benefits of high performance human resource practices on the implementation of an artistic strategy in the hotel industry / Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Want and Tsai-Chiao Wang -- Index.
Additional Edition:
ISBN 9781786431363 (hardback)
Language:
English
Keywords:
Electronic books.
;
Electronic books
;
Electronic books.
;
Electronic books.
URL:
https://www.elgaronline.com/view/9781786431363.xml
URL:
FULL
((Currently Only Available on Campus))
URL:
https://www.elgaronline.com/view/9781786431363.xml
URL:
https://www.elgaronline.com/view/9781786431363.xml
