UID:
almafu_9961437810502883
Umfang:
1 online resource (275 pages)
Ausgabe:
1st ed.
ISBN:
0-262-37581-8
,
0-262-37580-X
Serie:
Management on the Cutting Edge Series
Inhalt:
"A guide for business leaders to calculate the quantifiable business value of social/environmental values"--
Anmerkung:
Intro -- Contents -- Series Foreword -- 1 Introduction -- Why This Book? -- Three Key Organizing Questions: Why Values, Why Quantify Them, and Why Now? -- What You'll Get from This Book -- Which Values? -- Not One Penny -- The CORE of This Book -- 2 Submerged Value -- Why Don't Executives See the Value of Values? -- Where People Are, Values Matter -- I Now More than Ever -- 3 Closer to 2070 than 1970 -- Concrete Changes -- A Single Summer -- The Clock Speed of Events -- Other Pressures -- An Unavoidable Pressure Cooker -- Issues May Change, but Values Don't Have To -- II CORE Customers -- 4 Customers' Emotions, Experiences, and Behavior -- Values, Identity, and Expression -- Finding Customers -- Being Found -- 1,500-fold Growth -- Conversion to Customers -- Vocality -- Customers' Expectations -- Now More than Ever: Events as Triggers -- Doing, Not Just Saying -- Habits and Relationships -- Emotions and Relationships -- 5 Trust and Customer Economics -- Trust and Standing for Something -- How Customers Feel -- The Economics of Customer Relationships -- Profitable Customers -- Xynraso Scientific -- Values and Lifetime Value -- Margin -- Loyalty and Lifetime -- Working for Customers -- III CORE Operations -- 6 More Efficient -- Olympic Hurdlers -- Wasted Value -- Waste Not -- The (Submerged) Value of Water -- Values Lenses and Packaging -- Small and Diverse Suppliers -- Values, Capital Efficiency, and Stock Price -- 7 More Innovative -- Catalytic Constraints -- Inspiring Innovation -- Values, Innovation, and Willingness to Work with Others -- Diversity and Innovation -- Business Model Innovation -- Now More than Ever: Innovation -- 8 Smarter -- Groupthink -- REDI -- Performance and Racial and Ethnic Diversity -- Diversity and Team Performance: Conformity Effects -- Diversity and Team Performance: Deliberation Effects.
,
Diversity and Team Performance: Information Processing -- Better Acquisitions -- Uncovering Value in Values-Based Procurement -- The Benefit of Balance: Sodexo -- IV CORE Risk -- 9 Threats -- A New Dimension of Competition -- The Values Differentiator -- A Force for Good? Or Evil? -- Customer Downside Risk -- Consumer Response to Laggards versus Leaders -- Giving a New Competitor a Try -- B2B Customers -- Now More than Ever: Falling Behind -- Now More than Ever: Changes in the World -- Now More than Ever: External Changes Drive Internal Ones -- Now More than Ever: Demographics -- Now More than Ever: Vocality and Speed -- 10 Vulnerability -- Vulnerability Is Its Own Factor -- Vulnerability Matters More When the Threat Level Is High -- Amplified Disruptions -- Raised Baseline Risk -- Combining Amplifying Factors and an Increased Baseline Threat Level -- Vulnerability Factors: The V Model -- Now More than Ever: Megatrends -- Now More than Ever: Resilience -- 11 Magnitude -- Fixing a Flood -- The Cost of a Crisis -- Values, Rebound, and Resilience -- Strategy and Speed -- Unintentionally Self-Insuring -- Regulatory Impacts -- Finance-Related Impacts -- Customer Loss -- Falling Behind Your Industry -- Now More than Ever: Increasing Magnitude of Disruptions -- Now More than Ever: Increasing Expectations -- V CORE Employees -- 12 Magnetic Values -- Speed of Attraction -- Better Hires -- Expressing Values through Benefits -- Gaining Employee Trust -- Compatible Values -- The Satisfaction of Doing Good -- Authenticity and Inclusion -- Better Work from a Better Workplace -- Now More than Ever: The Best People, Giving Their Best Effort -- 13 The Clean Energy of Purpose -- Talent Value for a Fortune 500 Company: A Case Study -- Quantifying Employee Engagement Value -- Productivity -- The Value of Improved Retention -- Submerged Subtotal -- Customer Service.
,
Human Capital -- Job Happiness Score -- Happy Teams -- Now More than Ever: Expanding Expectations -- Now More than Ever: Civic Responsibilities -- Now More than Ever: Tracking and Transparency -- The Shift in Same-Sex Benefits -- Now More than Ever: A Culture of Values -- VI Leadership -- 14 Why Follow You? -- Trust and Leading by Example -- Ethos -- Inspiration -- Values Framing -- Reframing -- My Failure to Persuade -- The Answer Is Just the Beginning -- Would It Have Mattered? -- Even If You Fail to Persuade -- Values and Team Performance -- Values and Team Functioning -- Expanded Concern, Expanded Power -- Now More than Ever: Leadership -- VII Coda -- 15 Moving Forward -- See More -- Do More -- Say More -- The Challenge of Resources -- The Challenge of Credibility -- The Challenge of ROI -- Acknowledgments -- Notes -- Chapter 1 -- Chapter 2 -- Chapter 3 -- Chapter 4 -- Chapter 5 -- Chapter 6 -- Chapter 7 -- Chapter 8 -- Part IV -- Chapter 9 -- Chapter 10 -- Chapter 11 -- Chapter 12 -- Chapter 13 -- Part VI -- Chapter 14 -- Index.
Weitere Ausg.:
ISBN 9780262048385
Sprache:
Englisch
