UID:
almahu_9948026148002882
Umfang:
1 online resource (323 p.)
ISBN:
1-281-00705-6
,
9786611007058
,
0-08-049222-3
Serie:
HP Technologies
Inhalt:
The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the ""why"" behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the ""futz factor"" commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for
Anmerkung:
On t.p. the acronym RAPID is spelled-out.
,
Includes index.
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Front Cover; RAPID Value Management for the Business Cost of Ownership: Readiness, Architecture, Process, Integration, Deployment; Copyright Page; Table of Contents; Wading Through Acronyms; Preface; Acknowledgements; Chapter 1. Taking a Razor to Information Technology (IT); 1.1 Occam's Razor on decomposing the myths of computer science, information technology, and business value; 1.2 A hypothesis on the causal mechanism of technology investment; 1.3 Measuring IT value with science; 1.4 Developing your own IT value experiments; 1.5 Conclusion; Chapter 2. On the Classification of IT Components
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2.1 A recent history of the IT department2.2 IT through a pigeon's hole; 2.3 Classification of information and technology; 2.4 Conclusion; Chapter 3. Using RAPID to Identify Relationship Between Architecture and Process; 3.1 Implications of change for the IT department; 3.2 RAPID is a razor; 3.3 Conclusion; Chapter 4. Readiness: Solution Strategy; 4.1 Introduction; 4.2 Solution state; 4.3 Solution requirements; 4.4 Solution strategy; 4.5 Conclusion; Chapter 5. Architecture: Foundation Services; 5.1 Introduction; 5.2 Service planning; 5.3 Service design; 5.4 Service-level management
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5.5 ConclusionChapter 6. Process: Best Practices; 6.1 Introduction; 6.2 Process development; 6.3 Process deployment; 6.4 Process measurement; 6.5 Conclusion; Chapter 7. Integration: Coherent Infrastructure; 7.1 Introduction; 7.2 Operations infrastructure; 7.3 Operations management; 7.4 Operations support; 7.5 Conclusion; Chapter 8. Deployment: Questioning Change and Decision Making; 8.1 Introduction; 8.2 Component delivery assurance; 8.3 Component monitoring; 8.4 Conclusion; Chapter 9. Business Cost of Ownership; 9.1 Introduction; 9.2 Changing needs in IT economics; 9.3 Monitoring IT with BCO
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9.4 ConclusionChapter 10. Shaping RAPID IT Solutions; 10.1 Introduction; 10.2 Solution modeling; 10.3 Service modeling; 10.4 Process modeling; 10.5 Operations modeling; Chapter 11. RAPID IT Components; 11.1 Finding the right components: Electronic directories and the agile enterprise; 11.2 Conclusion; Chapter 12. Beyond Cost of Ownership; 12.1 Security: Readiness, process, and components; 12.2 To what end? Using technology to search for answers in information; Appendix A: Hewlett-Packard ITSM Activities; Appendix B: HP Infrastructure Operations; Frequently Asked Questions; Figures and Tables
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IndexAbout the Author
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English
Weitere Ausg.:
ISBN 1-55558-289-3
Sprache:
Englisch
