UID:
almahu_9949068959202882
Format:
1 online resource (xxi, 315 p.).
ISBN:
9781849504874 (electronic bk.) :
Series Statement:
Research on emotion in organizations, v. 3
Note:
The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / Gérard Näring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. Härtel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. Härtel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / Véronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe.
Additional Edition:
ISBN 9780762314140
Language:
English
URL:
https://www.emerald.com/insight/publication/doi/10.1016/S1746-9791(2007)3
URL:
Volltext
(URL des Erstveröffentlichers)
