UID:
almahu_9949383450302882
Format:
1 online resource (xvi, 228 pages) :
,
illustrations
ISBN:
9781315160726
,
1315160722
,
9781351663274
,
1351663275
,
9781351663250
,
1351663259
,
9781351663267
,
1351663267
Content:
"People are increasingly disenchanted with performance improvement techniques that fail to deliver but this book offers a new and refreshing way of engaging in authentic feedback that is willingly given and well received. It demonstrates that focusing on the quality of relationship improves the activity of feedback. The WAY Relational Framework© core to this book was created from a thematic analysis of a doctoral research study. The framework encourages effective relationships and works through perfecting a 'way of being' that is generative and productive in interactions with others: especially in feedback conversations whether we are the giver or receiver. The 10 themes integral to the framework are organised into 3 parts that relate to pivotal points in a conversation and that when given focused attention will improve relationships: 1. What you need to prepare to encourage relationships that stimulate constructive conversations 2. Active engagement in co-creating generative conversations through adopting relational behaviours 3. You both noticing and reacting to what emerges and impacts on sustaining the quality of the relationship This book will appeal to those seeking an innovative approach to performance management and who welcome a reprieve from the relentless pursuit of a universal feedback tool. It is essential reading for business managers and leaders expected to motivate teams to become highly performing work units; organisational and independent coaches, mentors and practice supervisors developing trust by building effective relationships that encourage disclosure through engaging and authentic feedback; managers, leaders, HR and OD specialists to use as a business text for performance management programmes; and training organisations to use as a core text for delegates"--
Note:
Acknowledgements -- Foreword -- Author foreword -- Introduction -- 1. What perceptions exist about feedback. Definitions of feedback ; Willingness to engage in feedback -- the psychological perspective ; The effectiveness of feedback -- for both the giver and receiver -- 2. Why feedback and whose responsibility is it? The business case for feedback ; The leader/manager's perspective ; The people professional's perspective ; The team's perspective ; The coaching/mentoring practitioner's perspective ; The individual employee's perspective -- 3. Current practices in feedback exchange. Business performance improvement tools: appraisal systems, competence frameworks and self-assessment ; Proprietary tools: psychometrics, popular feedback techniques -- 4. The importance of relationship and how it influences engagement in feedback. The importance of 'being relational' ; Types of relationship and how these impact on our view of feedback ; The dynamics impacting on relationship ; Power in relationships ; The cultural perspective ; The common features of productive relationships ; Creating productive relationships -- 5. Part 1 of The Relational Leadership WAY©: what needs preparing to establish relationships that stimulate constructive conversations. Theme 1 of The Relational Leadership WAY©: Self-management with the sub-themes of confidence and compassion ; Theme 2 of The Relational Leadership WAY©: Readiness for feedback with the sub-theme of impactfulness -- 6. Part 2 of The Relational Leadership WAY©: Active engagement in co-creating generative conversations through adopting relational behaviours. Theme 3 of The Relational Leadership WAY©: Objectivity ; Theme 4 of The Relational Leadership WAY©: Mindfulness ; Theme 5 of The Relational Leadership WAY©: Presence with the sub-themes of flow and breaking flow ; Theme 6 of The Relational Leadership WAY©: Timing of feedback -- 7. Part 3 of The Relational Leadership WAY©: You both noticing and reacting to what emerges and impacts on sustaining the quality of the relationship. Theme 7 of The Relational Leadership WAY©: Physicality ; Theme 8 of The Relational Leadership WAY©: Emotional state ; Theme 9 of The Relational Leadership WAY©: Intuition ; Theme 10 of The Relational Leadership WAY©: Metaphysical -- 8. How artificial intelligence (AI) may impact on the future of feedback -- Bibliography -- Index.
Additional Edition:
Print version: Lewis, Lise. Relational feedback. Milton Park, Abingdon, Oxon ; New York, NY : Routledge, 2020 ISBN 9781138063914
Language:
English
Subjects:
Economics
,
Psychology
URL:
https://www.taylorfrancis.com/books/9781315160726
