Format:
XV, 190 S.
,
graph. Darst.
Edition:
1. ed.
ISBN:
0787961566
Series Statement:
University of Michigan Business School management series
Note:
Includes bibliographical references (p. 173-181) and index
Language:
English
Subjects:
Economics
Keywords:
Dienstleistung
;
Management
;
Innovation
;
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