Format:
1 online resource (523 pages)
Edition:
2nd ed
ISBN:
9781000330618
Note:
Description based on publisher supplied metadata and other sources
,
Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Introduction -- Chapter 1: Operational Excellence -- Overview -- Competitive Operations -- Enhancing Operational Capability -- Linking Strategy to Operations -- Metrics -- Benchmarking -- Summary -- Chapter 2: Organizational Change -- Overview -- What Is Organizational Change? -- Change Readiness -- Managing Change -- Building Teams -- Deploying Continuous Improvement Teams -- Deploying Lean -- Deploying Six Sigma -- Deploying Design Excellence -- Deploying IT Excellence -- Deploying Customer Excellence -- Summary -- Chapter 3: Customer Experience -- Overview -- Surveys -- Marketing Translation -- Kano Needs and Value -- Quality Function Deployment (QFD) -- Customer Experience Mapping -- Summary -- Chapter 4: Designing for Customer Value -- Overview -- Design Objectives -- Concurrent Engineering -- Design for Manufacturing -- Concept Phase -- Design Phase -- Prototype Phase -- Pilot Phase -- Launch Phase -- Risk Assessment -- Design for Six Sigma -- Design Standards -- Mass Customization -- What Is Design Thinking? -- Summary -- Chapter 5: Process Excellence -- Overview -- Modeling Processes -- Scheduling Algorithms -- Working Environment -- Summary -- Chapter 6: Lean Process Improvement -- Overview -- Mapping Value -- Balancing Flow -- Operational Efficiency -- Scheduling -- Other Lean Tools -- Summary -- Chapter 7: Measuring and Improving Productivity -- Overview -- Calculating Productivity -- Identifying Projects -- Summary -- Chapter 8: Information Technology Ecosystems -- Overview -- Robotic Process Automation -- Agile Project Management -- Metrics -- Summary -- Chapter 9: Six Sigma -- Overview -- Deploying Six Sigma -- Define Phase -- Measure Phase -- Analyze Phase -- Advanced Methods -- Improve Phase -- Full Factorial Designs -- 2k Experimental Designs
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Fractional Factorial Designs -- Response Surface Designs -- Control Phase -- Summary -- Chapter 10: Big Data -- Overview -- Big Data -- Metadata -- Information Quality Governance -- Data Quality Improvement -- Data Security -- Summary -- Chapter 11: Operational Assessments -- Overview -- Preparing for an Assessment -- Conducting the Assessment -- Closing the Assessment -- Summary -- Chapter 12: Virtual Teams -- Overview -- Virtual Teams -- Project Management -- Summary -- Chapter 13: Supply Chain Excellence -- Overview -- Capacity -- Forecasting -- Inventory -- Inventory Models -- Cycle Counting -- Excess And Obsolete Inventory -- Sales And Operations Planning -- Global Supply Chain Issues -- Outsourcing And Insourcing -- Summary -- Chapter 14: Sustaining Strategies -- Overview -- Global Standards -- Metrics Dashboards -- Summary -- Conclusion -- Index
Additional Edition:
Erscheint auch als Druck-Ausgabe Martin, James William Operational Excellence Milton : Productivity Press,c2021 ISBN 9780367491734
Language:
English
