Format:
1 Online-Ressource (254 Seiten)
Edition:
3rd ed
ISBN:
9781119912057
Note:
Description based on publisher supplied metadata and other sources
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Cover -- Title Page -- Copyright Page -- Contents -- New Preface to the Revised and Updated Third Edition -- Chapter 1 What Is It with Young People in the Workplace? -- Generational Change Is Real -- Who Young Workers Are-and Are Not-at Work -- Bringing Out the Best in Today's Young Talent . . . and Tomorrow's -- Chapter 2 Get Them On Board Fast with the Right Messages -- Diversify Your Sourcing -- Friend Referrals -- Tapping Parents, Teachers, and Counselors -- Deliver a Killer Message -- Why Your "Employer Story" May Need an Overhaul -- Define Your Value Proposition in Language That Resonates -- So . . . What's Going on Here? -- Be Very, Very Selective -- Try to Scare Them Away -- Testing -- The Behavioral Job Interview -- The Realistic Job Preview -- Close the Deal Fast -- Chapter 3 Get Them On Board and Up to Speed Quickly . . . and Turn Them into Knowledge Workers -- Grab Hold of Them, and Don't Let Them Go -- Low Tech: Train Them One Task at a Time -- High Tech: Don't Fight Their Desire for the Latest and Greatest Information Technology -- Turn Every Employee into a Knowledge Worker -- Chapter 4 Practice Strong Highly Engaged Leadership -- Step 1: Show Them You Care about Their Success -- Get to Know Them -- Invest the Right Amount of Time with Each Employee -- Don't Pretend -- Step 2: Give Them Structure and Boundaries -- Step 3: Help Them Keep Score -- The Point System -- Keeping Track Informally -- Step 4: Negotiate Special Rewards in Very Small Increments -- Traditional Compensation versus Short-Term Rewards -- Negotiating Rewards in Small Increments -- Chapter 5 Give Them the Gift of Context -- Giving Young Employees the Gift of Context -- Teach Them to Play, Nay, Work Well with Others -- Issue 1: The Multiple Boss Problem -- Issue 2: The Chain-of-Command Problem -- Issue 3: The Older, More Experienced Colleagues Problem
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Issue #4: Depending on Employees in Other Teams, Departments or Divisions, or Even Outside Vendors -- Whatever Else You Do, Teach Them How to Shine in Presentations and Meetings -- Teach Them How to Deal with Your Boss's Boss's Boss and Other Big Shots -- Chapter 6 Get Them to Care about Great Customer Service -- Young People Today Have a Customer Mentality -- When You Are at Work, Everyone Other Than You Is Your Customer -- Young Team Members Actually Spend a Lot of Time with Actual Customers -- Teach Everyone the Basics of Customer Service -- 1. Make Yourself Available -- 2. Say as Little as Possible -- 3. When You Do Talk, Choose Your Words Very Carefully -- 4. Never Wing It -- 5. Request Feedback -- 6. Problem-Solve -- Convincing Young Team Members to Care About Customer Care -- Chapter 7 Teach Them How to Manage Themselves -- Teach Them to Make the Most of Their Time -- Help Them Set Priorities -- Help Them Eliminate Time Wasters -- Teach Them How to Live by a Schedule -- Teach Them How to Make a Plan -- Teach Them to Take Notes and Use Checklists -- Teach Them to Take Notes -- Help Them Use Checklists -- Teach Them the Values of Good Workplace Citizenship -- Define What It Means to Be a Good Citizen in Your Company -- You Can't Teach Good Judgment, But You Can Teach the Habits of Critical Thinking -- Expose Them to New Experiences -- Teach Them to Be Strategic -- Teach Them to Look at Past Experiences-Their Own and Others' -- Self-Evaluation Is the Beginning, Middle, and End of Self-Management -- Chapter 8 Teach Them How to Be Managed by You -- Set Clear Ground Rules Up Front -- Set Ground Rules on the Intangibles -- Set Ground Rules That Matter -- Establish a Regular Time and Place for One-on-Ones -- Create a Focused Routine for Your One-on-Ones -- Customize One-on-Ones for Every Employee -- Give Them Power -- Give Them Real Power
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Lend Them Your Power to Get Things Done -- Create an Upward Spiral of Continuous Improvement -- Focus on Solutions, Not Problems -- Keep Track of Their Performance -- Teach Them How to Get What They Need from You -- Chapter 9 Retain the Best of Them, One Day at a Time -- Instead of Trying to Eliminate Turnover, Take Control of It -- Push Out the Low Performers -- Don't Let Good People Get into Downward Spirals -- Turn the Reasons Young People Might Leave into Reasons They Will Stay-and Work Even Harder -- Find Out What You Can Do to Keep Them -- Do Whatever It Takes to Hold On to the Best and the Brightest -- Go the Extra Mile to Keep the Top Performers -- Give the Superstars the Most Time and Attention -- Teaching-Style (or Coaching-Style) Managers -- Mentors -- Career Advisers -- Organizational Supporters -- Chapter 10 Build the Next Generation of Leaders -- Acknowledgments -- About the Author -- Index -- EULA.
Additional Edition:
Erscheint auch als Druck-Ausgabe Tulgan, Bruce Not Everyone Gets a Trophy Newark : John Wiley & Sons, Incorporated,c2023 ISBN 9781119912033
Language:
English
