Format:
1 Online-Ressource (167 Seiten)
Edition:
1st ed
ISBN:
9789811900518
Note:
Description based on publisher supplied metadata and other sources
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Intro -- Acknowledgements -- Contents -- About the Author -- 1 Introduction -- 1.1 Aim of the Book -- 1.2 Approach -- 1.2.1 Grammatical Competence -- 1.2.2 Discourse Competence -- 1.2.3 Sociolinguistic Competence -- 1.2.4 Strategic Competence -- 1.3 Role-Playing Data -- 1.4 Organization of the Book -- References -- 2 Rapport Talk in Random Business Encounters -- 2.1 Relational vs. Transactional Talk -- 2.2 Paragraph Convention in Random Business Encounters -- 2.2.1 Opening -- 2.2.2 Body -- Asking Questions -- Don't Be Overeager -- 2.2.3 Ending -- 2.3 Exercise -- References -- 3 Call Center Talk -- 3.1 Call Center Genre Move Structure -- 3.2 Organizational Apologia -- 3.2.1 Avoidance Statement -- 3.2.2 Accommodative Statement -- 3.3 Empathic Communication -- 3.3.1 Some Features of Empathy Talk in Call Center -- 3.3.2 Type of Empathy -- Attentive Empathy -- Affective Empathy -- Cognitive Empathy -- 3.4 Exercise -- References -- 4 Business Meeting -- 4.1 Meetings at the Overall Structural Level -- 4.2 Meetings at the Individual Phase Level -- 4.2.1 Power in Business Meeting -- Autocratic Business Meeting -- Democratic Business Meeting -- 4.2.2 Disagreement -- Some Characteristics of Disagreement -- Taxonomy of Disagreement -- 4.3 Exercise -- References -- 5 Sales Talk -- 5.1 Paragraph Convention in Sales Talk -- 5.2 Grounds for Trust in Sales -- 5.2.1 Be Ethical -- 5.2.2 Be Professional -- 5.3 Some Factors Influencing the Buying Decision -- 5.3.1 Listening Attentively -- 5.3.2 Meeting the prospect's Needs -- 5.3.3 Managing Rhetorical Barriers -- 5.4 Exercise -- References -- 6 Job Recruitment Talk -- 6.1 Paragraph Convention of Job Recruitment Talk -- 6.2 Keyword-Based Management Language -- 6.2.1 Corporate Social Responsibility -- 6.2.2 Sustainability -- 6.2.3 Corporate Values -- 6.3 The Notion of Identification
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6.4 The Function of Benefits in Job Recruitment Talk -- 6.5 Using You in Job Recruitment Talk -- 6.6 Exercise -- References -- 7 Job Application Talk -- 7.1 General Paragraph Structure of Job Application Talk -- 7.1.1 Introduction -- 7.1.2 Body -- 7.1.3 Ending -- 7.2 Applied Paragraph Structure of Job Application Talk -- 7.3 Exercise -- Reference -- 8 Concluding Remarks -- 8.1 Authentic Data Created by Professionals and/or L1 Speakers -- 8.2 Simulated Data Created by Professionals and/or L1 Speakers -- 8.3 Simulated Data Created by Non-Professionals and/or L2 Speakers -- 8.4 Future Implications -- References -- References -- Index
Additional Edition:
Erscheint auch als Druck-Ausgabe Jung, Yeonkwon Sociolinguistics and Business Talk Singapore : Palgrave Macmillan UK,c2022 ISBN 9789811900501
Language:
English
Subjects:
Comparative Studies. Non-European Languages/Literatures
