UID:
edoccha_9960073828202883
Format:
1 online resource (219 p.)
Edition:
1st ed.
Series Statement:
Practical Resources for the Mental Health Professional
Content:
Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider
Note:
Description based upon print version of record.
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Front Cover; PERSON-CENTERED COMMUNICATION WITH OLDER ADULTS: The Professional Provider's Guide; Copyright; DEDICATION; CONTENTS; FOREWORD; ABOUT THE AUTHOR; PREFACE; Chapter 1 - Providers, Older Adults, and Communication; INTRODUCTION; A MESSAGE TO SERVICE PROVIDERS; EVERY OLDER ADULT HAS A HISTORY AND A STORY-HERE IS FRANCES'S; THE OLDER ADULT WANTS WHAT EVERY PERSON WANTS; OLDER ADULTS-THE FASTEST GROWING SEGMENT OF THE GLOBAL POPULATION; STRAIN ON HEALTHCARE, SOCIAL SERVICES PROGRAMS, AND PROVIDERS; THE EXPANDING NETWORK OF PROVIDERS OF SERVICES TO OLDER ADULTS
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AUTHOR COMMENT: COMMUNICATION-THE COMMON THREADTHE CORE PROBLEM: DISSATISFACTION WITH PROVIDER COMMUNICATION; THE HIGH COSTS OF MISCOMMUNICATION AND MISUNDERSTANDING; POOR COMMUNICATION AND STRESS; CORE BARRIERS TO EFFECTIVE COMMUNICATION; PROFESSIONAL REFLECTION; MODEL OF AGING AND COMMUNICATION; PLAIN TALK; AUTHOR'S EXPERIENCE: MY FIRST HOSPICE PATIENT; WORTH REMEMBERING; CONCLUSION; LIST OF MAIN POINTS FOR PREVIEW AND REVIEW; SELECT PROFESSIONAL JOURNALS; WEB RESOURCES; REFERENCES; Chapter 2 - How to Learn and Implement the Person-Centered Approach to Communication
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INTRODUCTION-THE CORE PROBLEM AND FIVE KEY RECOMMENDATIONSFIRST-DO NO HARM; THE IMPORTANCE OF WORLDVIEW; HOW PERSONAL VIEW INFLUENCES THE COMMUNICATION PROCESS; PURPOSEFUL MODIFICATION OF WORLDVIEW; NARRATIVE STORIES INFLUENCE PHYSIOLOGY; HOW NARRATIVE STORIES CAN IMPACT PHYSIOLOGY; SIGNIFICANCE OF MENTAL INTERPRETATION IN FORMING WORLDVIEW; OVERALL APPROACH FOR LEARNING TO IMPROVE COMMUNICATION; SHAPING WORLDVIEW; IMPLEMENTATION SCIENCE; PROVIDER MOTIVATION TO IMPROVE COMMUNICATION SKILLS; THE NEXT STEPS; PROVIDERS AS EFFECTIVE COMMUNICATORS; CLEAR INTENTIONS LEAD TO CLEAR RESULTS
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FOUR-STAGE MODEL OF MASTERING NEW LEARNING AND/OR SKILLSBARRIERS TO IMPROVING COMMUNICATION WITH OLDER ADULTS; CONCLUSION; LIST OF MAIN POINTS FOR PREVIEW AND REVIEW; REFERENCES; Chapter 3 - The Professional Relationship: The Foundation of Person-Centered Communication; INTRODUCTION: THE NEXT MOST IMPORTANT STEP; COMMUNICATION OCCURS WITHIN A RELATIONSHIP; RELATIONSHIP: THE CIRCUIT FOR COMMUNICATION; PROFESSIONAL RELATIONSHIPS AND PERSON-CENTERED PHILOSOPHY; DEFINITIONS AND DESCRIPTIONS OF PERSON-CENTERED CARE; PERSON CENTERED OR PROVIDER CENTERED?
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PERSON-CENTERED, RELATIONSHIP-BASED SERVICE DELIVERYTHE ROLE OF RAPPORT IN ESTABLISHING A PERSON-CENTERED RELATIONSHIP; THE NATURE OF RAPPORT; ESTABLISHING RAPPORT IN AN UNEQUAL RELATIONSHIP; THEORIES OF AGING AND PERSON-CENTERED COMMUNICATION; THE INFLUENCE OF AGING THEORIES IN ESTABLISHING RAPPORT; ERIK ERIKSON'S EIGHT-STAGE THEORY OF PSYCHOSOCIAL DEVELOPMENT; ADDITIONAL METHODS FOR CULTIVATING RAPPORT; DEEPENING RAPPORT; RAPPORT AND MIRRORING; DON'T CALL ME HONEY!; THE ROLE OF DEEP LISTENING IN RAPPORT BUILDING; PERSON-CENTERED MINDFULNESS; MULTITASKING VERSUS MINDFULNESS
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SERVICE IN THE DIGITAL AGE
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English
Additional Edition:
ISBN 0-12-800433-9
Additional Edition:
ISBN 0-12-420132-6
Language:
English
