Kooperativer Bibliotheksverbund

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Umfang: 1 online resource (716 pages)

Ausgabe: First edition.

ISBN: 3-031-50345-7

Serie: Classroom Companion. Business Series

Anmerkung: Intro -- Preface -- What Is Special About This Textbook? -- Aims and Objectives -- Target Audience -- Acknowledgments -- Contents -- List of Case Studies -- I: The International Environment for Service Firms -- 1: Introduction: Services in International Business -- Introduction -- Service Firms in the World Economy -- What Are Services? -- Distinctive Characteristics of Services -- Types of Services -- The Service Triangle -- References -- Further Reading -- 2: International Service Business and Globalization -- Introduction -- The Globalization of Service Markets and Production -- Globalization of Service Markets -- Causes of Service Market Globalization -- What Services Have Been Traded Globally? -- Where Are the Global Service Markets? -- Globalization of Service Production -- Reconfigure Service Value Chains Globally -- Offshoring -- Who Are the Service Producers? -- Drivers of Globalization -- Global Customers Driven by Common Customer Needs -- Favorable Logistics -- The Spillover Effect from Goods Exports -- Liberalization of World Trade -- Digitalization -- Overall Assessment of Drivers -- Economies of Scale in Services -- The Biggest Service Firms Around the World -- The Benefits of Globalization -- Benefits of Globalization to Consumers -- Benefits of Globalization to Businesses -- The Cost of Globalization -- References -- Further Reading -- About Offshoring -- 3: Development of International Trade and Investment in Services -- Introduction -- A Short History of International Trade and the Role of Services -- The Development of International Trade -- The Role of Services in Enabling Trade -- Development of Trade and Investment in Services -- Trade and Investment and Modes of Services Supply -- Export -- Foreign Direct Investment -- Modes of Service Supply -- Trade in Services Today -- Modes of Supply -- Service Industries -- Countries. , COVID-19 -- The Regional Service Multinationals -- Regional Trade -- Service MNEs -- Trends in Foreign Direct Investment in Services -- The Largest Recipients of FDI -- The Largest Providers of FDI -- FDI in Services -- De-globalization or Slowbalization? -- References -- Further Reading -- 4: National Differences in the Environment of  Service Firms -- Introduction -- The Political Environment -- Political Systems -- Political Risks -- Politics and Service Firms -- The Legal Environment -- Legal Systems -- Legal Systems and Professional Service Firms -- The Rule of Law -- Legal Risks -- Legal Risks Arising from the Home-Country Legal Environment -- The Economic Environment -- Types of Economic Systems -- Economic Systems and Professional Services -- Economic Development, Performance, and Potential -- Economic Development and Opportunities for Service Firms -- Indicators of Economic Performance and Potential -- The BRICS and Other Emerging Market Groupings -- References -- Further Reading -- 5: The International Monetary and Financial Environment -- Introduction -- The Foreign Exchange Market and the International Monetary System -- Stages of the International Monetary System -- Exchange Rate Arrangements -- The Foreign Exchange Market -- Foreign Exchange Rate Determination and Forecasting -- International Parity Conditions -- Asset or Financial Markets -- Balance of Payments -- Technical Analysis -- Foreign Exchange Exposure -- Transaction Exposure -- Operating Exposure -- Translation Exposure -- Global Debt and Equity Markets -- International Banking and Money Market -- The International Bond Market -- The International Equity Market -- Debt Versus Equity Financing in the International Market -- Trends and Challenges -- References -- Further Reading -- 6: Trade Protectionism and Economic Integration -- Introduction -- Reasons for Protectionism. , Economic Arguments for Protectionism -- Non-Economic Arguments for Protectionism -- Service-Specific Arguments -- Types of Trade Intervention and Their Impact on Businesses and Customers -- Types of Trade Intervention -- Service-Specific Interventions -- The Effect of Regulation on Businesses -- Economic Integration -- Global Integration: GATT, the WTO, and GATS -- The GATT Agreement -- The World Trade Organization (WTO) -- The Global Agreement on Trade in Services (GATS) -- Bilateral and Regional Integration -- Effects of Regional Integration -- Stages of Regional Integration -- References -- Further Reading -- II: International Market Entry and Policy -- 7: The Entry into Foreign Service Markets -- Introduction -- Motives for Going Global -- Specific Motives of Service Firms -- Market Selection -- The Market Selection Process -- Criteria for Location Selection and Data Sources -- Modes of Entry -- Entry Modes -- Contractual (Non-Equity-Based) Modes of Market Entry -- Investment (Equity-Based) Entry Mode -- Differentiating Supply Mode of Service and Entry Mode of Service Companies -- Ensuring Country-Specific and Cross-Country Competence -- Selection of a Suitable Mode of Entry -- Host Country Level Factors -- Industry Level Factors -- Firm Level Factors -- Specific Factors Related to the Service Industry: Type of Services -- Hard Service or Soft Service -- Standardized Service or Customized Service -- Capital-Intensive Service or Knowledge-Intensive Service -- Services with Different Needs for the Physical Presence of the Customer -- Entry Timing: Overarching Timing and Country-Specific Strategies -- Timing of the Internationalization Process -- When to Start the Internationalization Process? -- How Fast to Internationalize? -- Timing Strategies for Entering a Specific Country -- First-Movers vs. Followers. , Factors Influencing Optimal Timing of Entry -- References -- Further Reading -- More Readings About Internationalization Timing Strategy -- 8: The Multinational Service Firm and Its Strategies -- Introduction -- Multinational Enterprises (MNE) and Service MNEs -- Characteristics of MNEs -- The Impact of Characteristics of Services on Service MNEs -- Strategic Management in Service MNEs -- Strategic Analysis -- Analyzing the External Environment -- Analyzing the Internal Environment -- Strategy Development -- Configuring the Global Value Chain -- Global Integration and Local Responsiveness -- Forces Driving Global Integration -- Forces Driving Local Responsiveness -- Classification of Industries -- A Typology of Strategies -- The Role of Subsidiaries in Multinational Service Firms -- Management of Subsidiaries -- Roles of Subsidiary Managers -- Multinational Service Firms with Digital Business Models -- Digital Firms and Platforms -- The Role of Network Effects for Digital Platforms -- References -- Further Reading -- 9: International Organization and Change in Service Firms -- Introduction -- Organizational Structure -- Vertical Differentiation -- Vertical Differentiation in Service Firms -- Horizontal Differentiation: Classic Organizational Structures for MNEs -- Horizontal Differentiation: Alternative Structures -- Organizational Structures in Multinational Service Firms -- Coordination of the Global Value Chain of Service MNEs -- MNE Strategy and Need for Coordination -- Coordinating Mechanisms -- Coordinating Mechanisms in Service Firms -- The Evolution of Organizational Structures -- Managing Change in the Multinational Service Firm -- Resistance to Change -- Types of Change -- A Model for Change in Global Organizations -- Practice Transfer in PSFs: When Will It Be Successful? -- Exporting Cultural Change: Lessons from the Practice -- References. , Further Reading -- 10: Shared Services and Business Process Outsourcing -- Introduction -- The Landscape of Service Relocation -- The Offshoring/Outsourcing Matrix -- The Rationale for Service Offshoring and Outsourcing -- Offshore Shared Services -- The Rationale for Captive Centers -- Shared Services Location Strategy -- Governance of Shared Services Organizations -- Management of Shared Service Operations -- Global Business Services and Other Recent Trends and Issues -- Offshore Services Outsourcing -- Different Types of Service Outsourcing -- Management of Service Outsourcing -- Outsourcing of Professional Services -- Trends in Outsourcing: Backsourcing -- References -- Further Reading -- 11: International Corporate Governance -- Introduction -- Aims, Goals, and Theories of Corporate Governance -- Why Corporate Governance is Important -- Theories of Corporate Governance -- Mechanisms of Corporate Governance -- International Corporate Governance Systems -- Shareholder vs. Stakeholder System -- Market-Based vs. Bank-Based Systems -- Concentrated vs. Dispersed Ownership -- One-Tier vs. Two-Tier Board -- Corporate Governance in Service Firms -- Types of Governance in PSFs -- References -- Further Reading -- 12: International Ethics and Corporate Social Responsibility -- Introduction -- Stakeholders of Multinational Service Firms -- A Stakeholder Perspective -- Primary Stakeholders and Their Conflicting Interests -- Ethical Dilemmas and Moral Approaches -- Labor Standards -- Environmental Standards -- Human Rights -- Cultural Diversity -- Corruption -- Moral Approaches -- Inappropriate Conduct of Multinationals Abroad -- Environmental Misbehaviors -- Governance Misbehaviors -- Social Misbehaviors -- Corporate Social Responsibility (CSR) -- What Is CSR? -- Models of CSR -- Critical Discussion of CSR -- References -- Further Reading. , III: The Ongoing Management of Multinational Service Firms.

Weitere Ausg.: ISBN 3-031-50344-9

Sprache: Englisch