UID:
edocfu_9959236908202883
Format:
1 online resource (243 p.)
Edition:
3rd ed.
ISBN:
1-136-38086-8
,
1-280-96644-0
,
9786610966448
,
1-4175-0774-8
,
0-08-047335-0
Content:
Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it* Global distribution systems - how to make bookings, and the new windows-based environment* A full endorsement by Travel Weekl
Note:
Previous ed.: Oxford: Butterworth-Heinemann, 1995.
,
Manual of Travel Agency Practice; Copyright; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; Chapter 2 Package and group tours; Introduction; Planning a group tour; Chapter 3 Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations; Short breaks; Special interest holidays; Useful addresses; National parks; Skiing; Holiday centres/hotels; Accommodation; Theatre reservations; Chapter 4 Coaching and incoming tourism; Coaching; European coach holidays; Making a reservation; Incoming tourism; Chapter 5 Cruising
,
IntroductionPassengers and passenger density; Factors in cruise costs; Some nautical terms; International river cruise destinations; Ocean, river and canal cruising; Client information on cruising; Cruising areas; Chapter 6 Car rental; Benefits of car rental; Growth of car rental; Tariffs; Car groups; Fuel consumption; Car rental insurance; Organising car rental; Chapter 7 Ferry services and railways; Ferry services; Making the reservation; Railways; Chapter 8 Airlines; Introduction; IATA traffic and conference areas; Most logical routings; Aircraft types; Fear of flying; Deep vein thrombosis
,
Seat pitchCharter airlines; Organising an itinerary; Time differences and elapsed flying time; Passports, visas and health regulations; Special services for passengers; Airport information; Stopover holidays; Chapter 9 Technology; Introduction; Understanding systems; Travel agency systems; Viewdata; Global distribution systems; GDSs and e-commerce; Chapter 10 The Internet; Introduction; A brief history; How the Internet works; Getting on-line; Tour operators and the Internet; The Internet as a marketing tool; Travel portals; Chapter 11 Insurance; Holiday insurance
,
What is included in a travel insurance policyExclusions; Specialist insurance - pre-existing illness, dangerous activities; E111 coverage; Association of British Travel Agents (ABTA) code of conduct; Terminology explained; Making a claim; Information required before issuing a policy; Insurance tips for travel agents; Chapter 12 Finance; Introduction; How travel agents earn their income; Operational costs of an independent travel agency; Security; Legal and regulatory requirements; Handling cheques and credit cards; Cheques; Foreign currency; Travellers' cheques; The euro; Disposable income
,
Chapter 13 SkillsSkills required to work in a travel agency; Product benefits for the client; Using the telephone; Sales techniques in the office; Identifying the client's needs; Closing the sale; After-sales service; Client relations; Time management; Chapter 14 Handling complaints; Introduction; ABTA and arbitration; Solutions; Glossary of terms; Index
,
English
Additional Edition:
ISBN 1-138-13624-7
Additional Edition:
ISBN 0-7506-5689-1
Language:
English
