UID:
edocfu_9959240591102883
Format:
1 online resource (315 p.)
ISBN:
0-511-86184-2
,
1-107-20503-4
,
1-282-94187-9
,
9786612941870
,
0-511-85947-3
,
0-511-85860-4
,
0-511-85773-X
,
0-511-86034-X
,
0-511-85686-5
Content:
An exploration of how information about performance can be translated into improvements in public services.
Note:
Description based upon print version of record.
,
Cover; Half-title; Title; Copyright; Contents; Figures; Tables; Boxes; Contributors; Foreword; 1 Introduction: knowledge and performance - theory and practice; 2 Knowledge from inspection: external oversight and information to improve performance; 3 How is information used to improve performance in the public sector? Exploring the dynamics of performance information; 4 Citizens, users or consumers: the voice of the public and its influence on improving performance; 5 Competition and choice: the place of markets in connecting information and performance improvement
,
6 The role of corporate governance and boards in organisational performance7 Change at the top: connecting political and managerial transitions with performance; 8 The role of leadership in knowledge creation and transfer for organisational learning and improvement; 9 Process Improvement and Lean Thinking: using knowledge and information to improve performance; 10 Using evidence: how social research could be better used to improve public service performance; 11 Absorptive capacity: how organisations assimilate and apply knowledge to improve performance
,
12 Knowing through doing: unleashing latent dynamic capabilities in the public sector13 Conclusions: a puzzle, three pieces, many theories and a problem; Index
Additional Edition:
ISBN 0-521-19546-2
Language:
English
