Kooperativer Bibliotheksverbund

UID:

Format: 1 online resource (230 p.)

Edition: 1st edition.

ISBN: 1-84334-730-X , 1-78063-396-3

Series Statement: Chandos Information Professional Series

Note: Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- List of figures -- Acknowledgments -- Preface -- A note on terminology -- How to use this book -- About the author -- 1 - Libraries and risk -- 1.1 - The prevalence of risk -- 1.2 - Natural risks -- 1.3 - Technological risks -- 1.4 - Human-caused risks -- 1.5 - Proximity risks -- 1.6 - Security risks -- 1.7 - Enterprise risks -- 1.8 - References -- 1.8.1 - Interviews -- 2 - Preparedness -- 2.1 - Authorization -- 2.2 - Committees: pros and cons -- 2.3 - RAA, step one: history-taking -- 2.4 - RAA, step two: inspection -- 2.5 - RAA, step three: interviews -- 2.6 - RAA, step four: discussions with external experts -- 2.7 - RAA, step five: documentation -- 2.8 - Mitigation: preventative maintenance programmes -- 2.9 - Mitigation: gradual replacement of older facilities -- 2.10 - Mitigation: insurance -- 2.11 - Mitigation: data back-up -- 2.12 - Mitigation: the key -- 2.13 - References -- 2.13.1 - Interviews -- 3 - Disaster response -- 3.1 - Staff and patron safety -- 3.2 - Producing a disaster response plan -- 3.3 - Production mistakes -- 3.4 - The issue of library assets -- 3.5 - Emotional reactions to emergencies and disasters -- 3.6 - Leadership in response planning -- 3.7 - Response teams -- 3.8 - References -- 3.8.1 - Interviews -- 3.8.2 - Print -- 4 - Operational resumption, continuity and recovery -- 4.1 - After the fact -- 4.2 - Resumption -- 4.3 - Continuity -- 4.4 - Recovery -- 4.5 - Management roles -- 4.6 - Operational resumption teams -- 4.7 - Perfection not possible -- 4.8 - References -- 4.8.1 - Interviews -- 5 - Damage assessment -- 5.1 - The effects -- 5.2 - Internal and external inspectors -- 5.3 - Beginning at the perimeter -- 5.4 - Building exteriors -- 5.5 - Safe entrance and exit -- 5.6 - Building interiors -- 5.7 - Inspecting damaged collections. , 5.8 - Evaluation -- 5.9 - Prioritization -- 5.10 - Recordkeeping -- 5.11 - References -- 5.11.1 - Interviews -- 6 - Disaster recognition, declaration procedures and crisis management -- 6.1 - How it feels -- 6.2 - Recognizing a disaster -- 6.3 - Information gathering -- 6.4 - When and when not to declare a disaster -- 6.5 - Disasters and crises -- 6.6 - The library crisis manager -- 6.7 - References -- 6.7.1 - Interviews -- 7 - Strategic alliances -- 7.1 - Determining the need for a strategic alliance -- 7.2 - Key post-disaster vendors for resumption and continuity -- 7.3 - Strategic alliance documentation -- 7.4 - Updating strategic alliances -- 7.5 - Adaptation of central library strategic alliances for branches -- 7.6 - Going it alone? -- 7.7 - References -- 7.7.1 - Interviews -- 8 - Post-disaster management of patrons -- 8.1 - Convergence -- 8.2 - Closure of facilities: process and implications -- 8.3 - Reassuring patrons -- 8.4 - Updating patrons on operational resumption and recovery -- 8.5 - Dealing with volunteers -- 8.6 - Post-disaster programmes -- 8.7 - Message centres and missing children -- 8.8 - References -- 8.8.1 - Interviews -- 9 - Normalization of operations -- 9.1 - Reassuring employees -- 9.2 - Normalization defined -- 9.3 - Problems arising from incomplete normalization -- 9.4 - Normalization checklists -- 9.4.1 - For employees -- 9.4.2 - For patrons -- 9.5 - Testing normalization programmes -- 9.6 - References -- 9.6.1 - Interviews -- 10 - Orientation and training programmes -- 10.1 - Binder dependence -- 10.2 - Definitions: orientation and training -- 10.3 - Purposes of orientation and training -- 10.4 - Assumptions -- 10.5 - Methods of delivery -- 10.6 - Home circulars -- 10.7 - Newsletter/Intranet materials -- 10.8 - Staff orientation sessions -- 10.9 - Management orientation sessions. , 10.10 - Operational resumption and continuity orientation and training -- 10.11 - Management security seminars -- 10.12 - Training the trainers -- 10.13 - Session reporting -- 10.14 - References -- 10.14.1 - Interviews -- 11 - Basic tabletop exercises -- 11.1 - No plan without practice -- 11.2 - Risk assessment and analysis example -- 11.3 - Generic tabletop exercises -- 11.3.1 - Fire and associated risks -- 11.3.2 - Flooding/water ingress -- 11.3.3 - Severe weather/power failure -- 11.3.4 - High winds and winter storms -- 11.3.5 - Toxic spill -- 11.3.6 - Power failure -- 11.3.7 - Data loss/possible theft and misuse -- 11.4 - Tabletops for managers -- 11.4.1 - Director/Head Librarian/Board of Directors -- 11.4.2 - Assistant Head Librarians -- 11.4.3 - Departmental Manager/Branch Manager -- 11.4.4 - Any library manager or supervisor -- 11.5 - Pandemic influenza exercise -- 11.6 - Tabletop exercise management tips -- 11.7 - Conclusion -- 11.8 - References -- 11.8.1 - Interviews -- 12 - Process and results -- 12.1 - The overwhelming question -- 12.2 - A case history: in the beginning -- 12.3 - The process: preparedness -- 12.4 - The process: response -- 12.5 - The process: resumption -- 12.6 - The process: backtracking -- 12.7 - The process: orientation, training and testing -- 12.8 - A real scenario -- 12.9 - Use of the disaster plan -- 12.10 - Post-resumption -- 12.11 - References -- 12.11.1 - Interviews -- Further reading -- Appendix One - Lancaster Gate Public Library Crisis Management Plan -- I - Purpose and definitions -- Crisis -- Disaster/Emergency -- Crisis Management Team (CMT) -- Spokesperson -- Delegate -- II - The Crisis Management Team (CMT) -- III - Recognizing a crisis -- Disasters and emergencies -- Death/injury -- Internal criminal activity -- External criminal activity -- Adverse government action -- Labour issues. , Adverse journalistic activity/faulty public relations -- Corporate/organizational shift -- Economic problems -- IV - On-the-spot agenda for the head libarian/spokesperson or delegate -- V - Mistakes media representatives make -- VI - Crisis Management Command Centre (CMCC) -- VII - Crisis management tabletop exercises -- Tabletop Exercise No. 1: Body in the Parking Lot -- Your tasks -- Tabletop Exercise No. 2: IT Fraud and Possible Data Theft -- Your tasks -- VIII - Distribution, auditing and revisions -- Distribution -- Auditing -- Revisions -- IX - Sample media releases -- Appendix Two - Pandemic Management Program -- Table of Contents -- Overview -- System-wide Issues -- Senior Management -- Departments, Branches and Work Units -- Appendices -- Overview -- System-wide Issues -- Section One: System-wide responsibilities -- Section Two: Workplace sanitation -- Section Three: Pandemic development and monitoring process -- Interpandemic period -- Pandemic alert period -- Pandemic -- Section Four: Travel planning and safety -- Section Five: Stand down procedures -- Senior Management -- Section One: Preparedness and mitigation -- Communications -- Managers and their executive assistants -- Sanitation -- Section Two: Pandemic watch and warning -- Section Three: Critical functions and essential services -- Procedures -- Ongoing measures -- Section Four: Personnel and skill sets for critical functions and essential services -- Section Five: Additional coping techniques for critical functions and essential services -- Departments, branches and work units -- Section One: Preparedness and mitigation -- Communications -- Staff -- Sanitation -- Section Two: Critical functions and essential services -- Procedures -- Ongoing measures -- Section Three: Personnel and skill sets for critical functions and essential services. , Section Four: Additional coping techniques for critical functions and essential services -- Section Five: Alternative organization chart -- Section Six: Supplier confirmation -- Appendix Three - Main Library and Branch Post-Disaster Security Plan -- Lancaster Gate Public Library Main Library and Branch Post Disaster Security Plan -- Table of Contents -- Additional Information -- I - Statement of responsibility -- II - Identification badges -- III - Visitor sign-in -- IV - Controlled access to building -- V - After-hours access to building -- VI - Alarm systems -- VII - Lock-up procedures -- VIII - Key management system -- IX - Access card management system -- X - Security of personal belongings -- XI - Vandalism/light damage repair procedures -- XII - Post-disaster additional security -- XIII - Parking security -- XIV - Audit schedule -- Additional Information -- Appendix Four - Lancaster Gate Public Library -- Lancaster Gate Public Library Disaster Manager's Kit: Ten Steps to Operational Resumption and Continuity -- Section A: DM Situational Safety Procedures -- Fire -- Explosion -- Leaks/floods -- Bomb threat -- White powder incident / biochemical threat -- Intruder / protester / threatening behaviour -- High winds/snowstorm -- Toxic spill/gas leak -- Power outage / brownout -- General precautions -- Section B: Disaster Recognition and Declaration Procedures / Record of Events -- Step One: Recognition of Events -- Step Two: Information Gathering -- Step Three: Decision to Declare a Disaster -- Section C: Damage Assessment Checklists -- Section D: Strategic Alliances -- Section E: Emergency Communications Procedures -- Table of Contents -- Other communications disruptions -- Section F: Emergency Transportation Plan -- Table of contents -- Section G: Normalization Program -- Table of Contents -- Disaster Manager's Residential Emergency Procedures. , Fire/explosion.

Additional Edition: ISBN 1-322-47875-9

Language: English