Kooperativer Bibliotheksverbund

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Format: 1 online resource (187 p.)

Edition: 1st edition

ISBN: 1-136-39122-3 , 1-281-02426-0 , 9786611024260 , 1-4175-0201-0 , 0-08-050949-5

Content: This ""hands on"" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software. To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Q

Note: Includes bibliography (p.152-153) and index. , ISO 9001:2000 in Brief; Copyright; Contents; About the Authors; Foreword; Preface; 1. What is Quality?; 2. What is a Quality Management System?; 2.1 What are the requirments of a Quality Management System?; 2.2 What are Quality Control and Quality Assurance?; 2.2.1 Quality Control; 2.2.2 Quality Assurance; 2.3 What are the costs and benefits of having a Quality Management System?; 2.4 What is a Quality Manual?; 2.4.1 What goes into a Quality Manual?; 2.4.2 What does each part of the Quality Manual do?; 2.5 What is a Quality Policy?; 2.5.1 Mission statement; 2.5.2 What policies do I need? , 2.5.3 Process-specific policies2.5.4 How do I know which process-specific policies to produce?; 2.6 What is a Quality Procedure?; 2.6.1 What is the best way to write a Quality Procedure?; 2.6.2 What should go into a Quality Procedure?; 2.6.3 Annex A - Example Quality Procedure; 2.7 What is a Work Instruction?; 2.7.1 What should go into a Work Instruction??; 2.7.2 How many Work Instructions can I have?; 2.7.3 Annex B - Example Work Instruction; 2.8 What is a Quality Process?; 2.8.1 The process approach; 2.8.2 Core Business Process; 2.8.3 Supporting Processes , 2.8.4 Inter-relationship of process documentation2.9 What is a Quality Plan?; 2.9.1 What should be covered by a Quality Plan?; 2.9.2 Other considerations?; 3. The history of Quality Standards; 3.1 1979; 3.2 1981; 3.3 1987; 3.4 1994; 3.5 2000; 4. Who produces Quality Standards?; 5. What is ISO 9000:2000?; 5.1 Background to the ISO 9001:2000 standard; 5.2 The revision process; 5.2.1 Factors considered during the revision of the standards; 5.2.2 Key changes in the standards; 5.2.3 Accreditation, certification and registration; 5.3 The 'consistent pair'; 5.4 Compatibility with ISO 14001:1996 , 5.5 The ISO 9000:2000 family of standards5.5.1 ISO 9000:2000 Quality Management Systems - Fundamentals and vocabulary; 5.5.2 ISO 9000:2000 Quality Management Systems - Requirements; 5.6 Major changes caused by ISO 9001:2000; 5.6.1 The process model; 5.7 Brief summary of ISO 9000:2000 requirements; 5.7.1 Section 1 - Scope; 5.7.2 Section 2 - Normative reference; 5.7.3 Section 3 - Terms and definitions; 5.7.4 Section 4 - Quality Management System; 5.7.5 Section 5 - Management responsibility; 5.7.6 Section 6 - Resource management; 5.7.7 Section 7 - Product realisation , 5.7.8 Section 8 - Measurement, analysis and improvement5.8 ISO 9004:2000 Quality Managment Systems - Guidelines for performance improvement; 6. How quality helps during a Product's Life Cycle; 6.1 Design stage; 6.2 Manufacturing stage; 6.3 Acceptance stage; 6.4 In-service stage; 6.5 End of life stage; 7. Who controls quality in an organisation?; 7.1 Management; 7.2 Quality Management Team; 7.2.1 Quality Manager; 7.2.2 Chief Quality Assurance Inspector; 7.2.3 Section Quality Assurance Inspectors; 7.2.4 Quality Assurance personnel; 7.2.5 The staff; 7.3 Quality Assurance resources , 8. What are the purchaser's responsibilities? , English

Additional Edition: ISBN 0-7506-4814-7

Language: English