Format:
1 online resource (200 pages).
Edition:
First edition.
ISBN:
9781003250517
,
1003250513
,
9781000545357
,
1000545350
,
9781000545340
,
1000545342
Content:
1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 ⁰́₃ What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 - The intricacies of change9. Lesson: 9 - The power of familiarity10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem solving13. Lesson: 13 - Minimising cognitive load14. Lesson: 14 ⁰́₃ Five Rules for customer solution design15. Lesson: 15 ⁰́₃ Making quality issues known 16. Lesson: 16 - The Halo Effect 17. Lesson: 17 - Building Psychological Safety18. Lesson: 18 - Open ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements and Targets21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions23. Lesson: 23 - Communicating Visually24. Lesson: 24 - Not-So-Obvious Tactics for solving problems25. Lesson: 25 - Taking employees on-board
Additional Edition:
ISBN 9781032168395
Additional Edition:
ISBN 9781032168371
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781032168395
Additional Edition:
Erscheint auch als Druck-Ausgabe Sarkar, Debashis Behavioural science for quality and continuous improvement London : Routledge, 2022 ISBN 9781032168395
Additional Edition:
ISBN 9781032168371
Language:
English
