Format:
Online-Ressource (xxiii, 329 p)
Edition:
1st ed
Edition:
Online-Ausg. Palo Alto, Calif ebrary 2011 Electronic reproduction; Available via World Wide Web
ISBN:
0762313102
,
0080463045
Series Statement:
Research on emotion in organizations 2
Content:
Provides the latest research on organisational management of the emotions of employees and its effects
Note:
"Chapters ... drawn from the best contributions to the 2004 International Conference on Emotion and Organizational Life held at Birkbeck College, London, complemented by additional, invited chapters"--P. xv
,
Includes bibliographical references
,
Cover; Individual and Organizational Perspectives on Emotion Management and Display; Contents; About the Editors; List of Contributors; Overview: Individual and Organizational Perspectives on Emotion Management and Display; Emotional Intelligence and Wise Emotion Regulation in the Workplace; The Impact of Emergent Leader's Emotionally Competent Behavior on Team Trust, Communication, Engagement, and Effectiveness; Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative
,
Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor RelationshipCare in Organizations: A Conceptual Lens to Study Emotions and Capability; Emotional Affects - Developing Understanding of Healthcare Organisation; Cultural Differences in Emotional Labor in Flight Attendants; Emotion Work across Cultures: A Comparison between the United States and Germany; A Conceptual Model of the Effects of Emotional Labor Strategies on Customer Outcomes; Customer Emotions in Service Failure and Recovery Encounters
,
Attribution and Negative Emotion Displays by Service Providers in Problematic Service InteractionsHow to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence*; About the Authors
,
Electronic reproduction; Available via World Wide Web
Additional Edition:
Erscheint auch als Druck-Ausgabe Individual and organizational perspectives on emotion management and display Amsterdam [u.a.] : Elsevier JAI, 2006 ISBN 9780762313105
Additional Edition:
ISBN 0762313102
Language:
English
URL:
Volltext
(lizenzpflichtig)
