Format:
1 online resource (257 pages)
Edition:
1st ed.
ISBN:
9780415674355
,
9781136226878
Series Statement:
Routledge Studies in Management, Organizations and Society Series
Content:
This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species
Note:
Cover -- Title -- Copyright Page -- Contents -- List of illustrations -- Notes on contributors -- 1 Introduction: the 'Managed Heart' -- 2 Leadership as emotional labour: so what's new? -- 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise -- 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution -- 5 How leading with emotional labour creates common identities -- 6 The 'Managed Heart' of leaders: the role of emotional intelligence -- 7 Truth, authenticity and emotional labour: a practitioner's perspective -- 8 Middle managers' emotional labour in disseminating culture change: a case study in the requirement for changing values -- 9 Valuing employees: management rhetoric, employee experiences and the implications for leadership -- 10 Games leaders play: using Transactional Analysis to understand emotional dissonance -- 11 Conclusions: management and the 'Managed Heart' -- Index
Additional Edition:
Print version Iszatt-White, Marian Leadership As Emotional Labour Oxford : Taylor & Francis Group,c2012 ISBN 9780415674355
Language:
English
Keywords:
Electronic books
URL:
FULL
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