Umfang:
1 online resource (201 pages)
Ausgabe:
1st ed.
ISBN:
9780367432515
,
9781000033441
Inhalt:
This global, accessible book explores quality management from a project management perspective, and how it can be implemented and applied in all kinds of organisations to achieve stability and better results
Anmerkung:
Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of figures -- Preface -- 1. The concept of quality and other basic concepts -- Introduction -- The concept of quality -- Expectations -- Product categories -- The value chain -- Quality assurance -- Quality cost -- The structure of this book and its relation to other books in this series -- Challenge to implement the ideology of the ISO9001 standard in a school: an interview with the headmaster of a high school -- Reflection points -- Bibliography -- 2. Roots and evolution of quality management -- Introduction -- Roots of the field -- Evolution of quality management -- The gurus and their contribution -- Defining quality management -- The QMS has made us one group: an interview with the employees of a small engineering consultancy -- Reflection points -- Bibliography -- 3. Quality management systems -- Introduction -- QMSs -- Categories of quality systems -- The main purpose of quality systems -- The subject of quality systems -- Structure of quality systems -- The choice of auditors is a key issue: an interview with the quality manager of a subsidiary of the Marti group -- International civil aviation organisation requirement: an interview with the quality manager of the Icelandic Meteorological Off -- Reflection points -- Bibliography -- 4. The ISO9001 management standard -- Introduction -- The history and ideology of ISO9001 -- The structure of ISO9001 -- Overview, leadership and planning -- Resources, capability, awareness, communication and documented information -- Value-adding activities -- Assessing performance and continuous improvements -- Benefits of operating a QMS according to ISO9001 -- Focus groups: an interview with employees of FSR -- Reflection points -- Bibliography -- 5. Other relevant standards and references -- Introduction
,
Building an integrated management system: an interview with the founder and chairman of an information technology company -- Reflection points -- Note -- Bibliography -- Epilogue -- Index
,
The ISO14001 standard -- The ISO45001 standard -- The relationship between the standards -- The EFQM excellence model -- Stepwise implementation of a QMS: an interview with employees of a mechanical contracting company -- Reflection points -- Bibliography -- 6. Implementing a quality management system -- Introduction -- The implementation of a QMS as a project -- Decision -- Top management -- Governance structure -- Status assessment and organisational culture -- Strategic thinking -- Planning -- Development and implementation of the QMS -- Internal audits and certification -- Positive impact of keeping the people informed about the situation: an interview with the quality manager of Iceland Post -- The largest challenge is understanding the real purpose of the QMS: an interview with the quality manager of a large printing house -- Reflection points -- Bibliography -- 7. Information and processes -- Introduction -- Management of information -- Main processes -- Procedures and processes -- Criteria for successful implementation -- A process perspective: an interview with the CEO of an IT company -- The QMS is about the preparation and execution of projects: an interview with employees of Verkís -- Reflection points -- Bibliography -- 8. Operation of quality management systems -- Introduction -- Measurement: precondition for control -- Quality control -- Continuous improvement -- Audits -- Certification -- Measurement demonstrates success: interview with the quality manager of a public utilities company -- Reflection points -- Bibliography -- 9. Further development of quality management systems -- Introduction -- Lean management and visual management -- Six Sigma -- Further development of a QMS based on ISO9004 -- Integrated management systems
Weitere Ausg.:
Print version Ingason, Helgi Thor Quality Management Oxford : Taylor & Francis Group,c2020 ISBN 9780367432515
Sprache:
Englisch
Schlagwort(e):
Electronic books
URL:
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