Umfang:
42 S.
,
Ill., graph. Darst.
ISBN:
9783869561080
Serie:
Technische Berichte des Hasso-Plattner-Instituts für Softwaresystemtechnik an der Universität Potsdam 41
Inhalt:
In current practice, business processes modeling is done by trained method experts. Domain experts are interviewed to elicit their process information but not involved in modeling. We created a haptic toolkit for process modeling that can be used in process elicitation sessions with domain experts. We hypothesize that this leads to more effective process elicitation. This paper brakes down "effective elicitation" to 14 operationalized hypotheses. They are assessed in a controlled experiment using questionnaires, process model feedback tests and video analysis. The experiment compares our approach to structured interviews in a repeated measurement design. We executed the experiment with 17 student clerks from a trade school. They represent potential users of the tool. Six out of fourteen hypotheses showed significant difference due to the method applied. Subjects reported more fun and more insights into process modeling with tangible media. Video analysis showed significantly more reviews and corrections applied during process elicitation. Moreover, people take more time to talk and think about their processes. We conclude that tangible media creates a different working mode for people in process elicitation with fun, new insights and instant feedback on preliminary results.
Weitere Ausg.:
Erscheint auch als Online-Ausgabe 3000 AlexanderLübbe The effect of tangible media on individuals in business process modeling Potsdam : Universitätsverlag Potsdam, 2011
Sprache:
Englisch
Schlagwort(e):
Forschungsbericht
Mehr zum Autor:
Weske, Mathias 1963-
