UID:
almafu_9959239650102883
Format:
1 online resource (180 p.)
Edition:
1st edition
ISBN:
9786611013936
,
9781281013934
,
1281013935
,
9780080498010
,
0080498019
Series Statement:
Operations management series
Content:
'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to th
Note:
Includes index.
,
Front Cover; Relationship and Resource Management in Operations; Copyright Page; Contents; Preface; Chapter 1. Understanding the business - the role of Operations; Chapter 2. Operations relationships in the organization; Chapter 3. Operations relationships outside the organization; Chapter 4. The Operations team - managing systems and people; Chapter 5. Client services; Chapter 6. The relationship with regulation; Chapter 7. Compliance and audit; Chapter 8. The impact of change; Glossary; Index
,
English
Additional Edition:
ISBN 9780750654883
Additional Edition:
ISBN 0750654880
Language:
English
