Format:
1 online resource (xxii, 441 pages)
ISBN:
9781439846025
,
9781466500709
Content:
1. The four critical issues in healthcare -- 2. Directions of improvement in healthcare -- 3. The mechanics of change -- 4. The transition of groups to teams -- 5. Logistical issues of teams -- 6. The effects of change in healthcare -- 7. Customer satisfaction -- 8. Understanding the process -- 9. Using six sigma methodology for improvement -- 10. Using lean methodology for improvement -- 11. Understanding measurement -- 12. Primary care -- 13. Immediate applications for information technology (IT) in healthcare -- 14. Project selection -- 15. Understanding and utilizing ISO 9000 standards -- 16. Understanding and utilizing the Malcolm Baldridge National Quality Program.
Additional Edition:
ISBN 9781439846018
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9781439846018
Language:
English
