UID:
almafu_9958124485502883
Format:
ix, 67 pages :
,
illustrations ;
,
27 cm.
Edition:
1st ed.
ISBN:
1-280-10215-2
,
9786610102150
,
1-4175-8387-8
Series Statement:
World Bank e-Library.
Note:
Bibliographic Level Mode of Issuance: Monograph
,
Intro -- Contents -- Preface -- Acknowledgments -- Abbreviations -- 1 Introduction -- Service Delivery Progress -- Latin American Political and Institutional Context -- Notes -- 2 Service Delivery and Social Outcomes: A Story of Successes and Failures -- Progress in Basic Service Coverage -- Service Quality -- Social Outcomes -- Notes -- 3 LAC Service Delivery: Assessing Two Decades of Change -- Reforming the Compact -- Enhancing Client Power -- Enhancing State Accountability to Citizens -- Notes -- 4 Conclusions -- Routes to Better Service Delivery -- The Centrality of the "Fitting Process" -- References -- Boxes -- 1.1 A Glossary of Terms for a Service Delivery Accountability Framework -- 3.1 Macro vs. Sectoral Reforms -- 3.2 Public Financial Management Reform in Guatemala -- 3.3 Haiti: Public Service Delivery in a Failed State -- 3.4 Lack of Civil Service Reform as a Health Reform Bottleneck -- 3.5 Executive Agencies in Jamaica -- 3.6 Higher Education Competition: Chile's Reforms in the 1980s -- 3.7 User Fees -- 3.8 The Role of Community Participation and Cultural Adaptation in Service Delivery -- 3.9 Does Democracy Lead to More Social Spending? -- 3.10 ¿Cómo Vamos? Report Cards, Scorecards, and Citizen Monitoring of Service Quality -- 3.11 Opening Up to Social Accountability: Peru, 2001-04 -- 4.1 Lessons for Donors and International Organizations -- 4.2 The Role of Evaluation -- Figures -- 1.1 A Stylized Presentation of Accountability Relationships -- 2.1 Secondary Education Coverage for Various LAC Countries, 1970 and 1999 -- 2.2 Evolution of Water and Electricity Access in Selected Latin American Countries, by Income Decile, 1986-96 -- 2.3 School Enrollment for Children 6-12 Years Old: Relative Gaps between Income Groups -- 2.4 Tertiary Education Enrollment Differences in Selected Countries.
,
2.5 Percentage of Students Reaching Expected Levels, by Region and Language -- 2.6 Key Social Outcomes: Deviations from Expected Values Given Income -- 2.7 Inequality in Social Outcomes (Health): Bolivia, 1997, Peru and Nicaragua, 2000 -- 3.1 Accountability Mechanisms in Presidential Democratic Systems -- 4.1 A Network of Influence and Accountability Mechanisms -- Table -- 4.1 Fitting Approaches to Country Conditions.
,
English
Additional Edition:
ISBN 0-8213-6090-6
Additional Edition:
ISBN 0-8213-6089-2
Language:
English
URL:
Volltext
(Deutschlandweit zugänglich)
URL:
http://elibrary.worldbank.org/doi/book/10.1596/0-8213-6089-2
