UID:
almahu_9949386445202882
Umfang:
1 online resource
ISBN:
9781000209747
,
1000209741
,
9781000209709
,
1000209709
,
9781003104650
,
1003104657
,
9781000209723
,
1000209725
Serie:
Markets and the law
Inhalt:
This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to 'pushing' already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing 'inclusive' justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves.
Anmerkung:
1. In search of (access to) justice for vulnerable consumers \ Christine Riefa and Séverine Saintier -- 2. Economic theory and consumer vulnerability: Exploring an uneasy relationship \ Christine Riefa and Harriet Gamper -- 3. A Universal Perspective on vulnerability: International Definitions and Targets. \ Robin Simpson -- 4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes \ Eleni Kaprou -- 5. Vulnerable consumers in financial services and access to justice: the regulatory response \ Sarah Brown -- 6. Regulating the consumer credit market -- protecting vulnerable consumers \ Nic Ryder and Dan Jasinski -- 7. Vulnerability in the UK Energy Market \ Tim Dodsworth -- 8. Using 'stokvel' community values to combat financial exclusion \ Andrew Hutchinson -- 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations \ Julie Hunter -- 10. Improving courts and ADR to help vulnerable consumers access justice \ Cosmo Graham -- 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform \ Elisabetta Sciallis -- 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection \ Jorge Morais Carvalho -- 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies \ Mateja Durovic and Plamena Markova -- 14. Using claims management as a method to help consumers on low income \ Peter Rott -- 15. The way forward: for an 'inclusive' access to justice to protect vulnerable consumers \ Christine Riefa and Séverine Saintier.
Weitere Ausg.:
Print version: ISBN 0367204681
Weitere Ausg.:
ISBN 9780367204686
Sprache:
Englisch
Schlagwort(e):
Electronic books.
;
Electronic books.
DOI:
10.4324/9781003104650
URL:
https://www.taylorfrancis.com/books/9781003104650
