Umfang:
1 Online-Ressource (257 Seiten)
Ausgabe:
1st ed
ISBN:
9781837536269
Inhalt:
The New Era of Global Servicesis the result of interviews with more than seventy international leaders. The results show that in the coming years, Global Services will tend to grow in business-to-business (B2B), business-to-consumer (B2C), peer-to-peer (P2P), an in particular peer-to-business (P2B) relationships
Anmerkung:
Description based on publisher supplied metadata and other sources
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Intro -- Halftitle Page -- Title Page -- Copyright Page -- Dedication Page -- Contents -- List of Figures and Tables -- List of Acronyms -- Foreword -- Acknowledgments -- Introduction -- Objectives and Methodology -- Chapter 1: Importance -- Main Landmarks in Global Services -- GDP -- Employment -- FDI -- International Trade -- Chapter 2: A New Framework for a New Model -- What are Global Services? -- Evolving Toward E2E Solutions -- Driving Factors for Global Services -- Globalization -- Technology -- Fragmentation -- Talent -- Risks -- Locations -- Global Value Chains -- Growth of B2C, P2P, and P2B Relationships -- Intangibilization -- Chapter 3: The Keys to Successful Ventures in the Future -- Distributed -- What Do We Mean When We Say Microsourcing? -- How Have Companies Faced the Challenge of Remote and Distributed Work? -- Intelligent -- Digitization -- Automation -- Salient Technologies -- Application Per Segment -- e-Commerce -- Fintech -- e-Health -- e-Learning -- Agritech or Agtech -- Business Processes -- Virtual Assistants -- Creative Industries -- e-Government -- Disruptive -- What Does Innovation Mean in Services? -- Actors in Innovation Processes -- Ways of Innovating -- Internal Innovation -- Innovation Through Technology -- Innovation Through Clients -- Innovation Through Suppliers -- Innovation Through Acquisition -- Outsourced Innovation -- Effects of Innovation -- Continuous Innovation -- Innovation After the Pandemic -- R& -- D+I Offshoring and Outsourcing at Intel -- Platform-based -- Agile -- What is Agile? -- Talent -- Clients -- Functionality -- Flexibility -- Beginning in IT Firms -- The Rise of Agile in Startups -- Agile Beyond IT -- Agile and Management -- Agile in Public Institutions -- Challenges Faced by the Model -- Main Elements for the Agile Adaptation of Services Companies -- Internal Culture -- Agile Tools
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External Culture -- Flexible Solutions -- Global -- Companies With a Global Reach -- The Growth of Nearshoring Businesses -- Trade Wars -- Policies to Promote Local Consumption and Bring Back Investments -- The Double Impact of Automation in Developing Countries -- Talent Gap -- Rebalancing Operations -- Growth of Onshoring, Reshoring, and Nearshoring -- Anthropocentric -- What Do We Mean by Conscious Sourcing? -- Human Resources -- Clients and End Users -- Communities -- The Environment -- Ways of Attracting Value -- Perceived Value According to the Demand, the Academia, and the Governments -- Chapter 4: Social Changes That Will Consolidate the Model -- Consolidation of Generation Y -- The Rise of Generation Z -- Generation T in the Workforce -- Growth of Single-Person Households -- A Growing Interest in Interpersonal Relationships -- A Rise in Mobility Across Countries and Regions -- Chapter 5: How is an Ecosystem for Global Services Generated? -- Ways To Attract FDI -- Local Providers -- Elements of the Global Services Ecosystem -- How is an Ecosystem for Global Services Generated? -- Stability -- Vision -- Regulations -- Talent -- Incentives -- Promotion -- Synergies -- Infrastructure -- Statistics -- Financing -- Innovation -- Continuity -- Conclusion -- Appendix -- References -- Index
Weitere Ausg.:
Erscheint auch als Druck-Ausgabe Peña Capobianco, Javier The New Era of Global Services Bingley : Emerald Publishing Limited,c2023 ISBN 9781837536276
Sprache:
Englisch
